Customer Service United States

SM Shavonne McConaughey

Katy, United States ***** 817-***-****

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PROFESSIONAL

SUMMARY

Dynamic professional with a proven track record at Dallas Gentleman's Club, excelling in customer service and liquor knowledge. Known for an engaging personality and the ability to multitask effectively, ensuring high customer satisfaction and repeat business. TABC Certified, adept at fostering positive relationships and delivering outstanding service in fast-paced environments. SKILLS • Strong multitasking

• Customer Service

• Liquor, beer, and wine knowledge

• Highly reliable

Clear and effective

communication

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• Customer service expertise

• Engaging personality

• TABC Certified (#10031665)

WORK HISTORY BARTENDER 02/2021 to 03/2023

It'z 18355 Tomball Pkwy, Houston, TX 77070

Served high customer volumes during special events, nights, and weekends.

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Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.

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Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.

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Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.

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Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.

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COCKTAIL WAITRESS/HEAD BARTENDER 04/2017 to 02/2020 Dallas Gentleman's Club 2117 W Northwest Hwy Dallas, TX 75220 Built lasting relationships with patrons to create a loyal customer base, resulting in increased repeat business and positive word-of-mouth referrals.

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Managed multiple orders simultaneously, ensuring accurate and prompt delivery of beverages to guests.

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• Served alcoholic and non-alcoholic beverages in bar environment. Contributed to team success by assisting fellow staff members during busy periods, promoting a supportive work environment.

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ENTERTAINER 03/2003 to 04/2017

Deja Vu Showgirls New Orleans 226 Bourbon Street, New Orleans 70130 Enhanced audience engagement by incorporating captivating performances and interactive elements into shows.

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Developed a unique stage presence and persona, setting myself apart from other performers in the industry.

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Communicated with guests clearly and with good humor to encourage laughter and excitement.

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Maintained a high level of professionalism during all interactions with clients, venues, and fellow performers.

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EDUCATION Associate of Science Occupational Therapy Tarrant County College, Hurst, Texas

Bachelor of Science Certified Occupational Therapist Assistant The University of Texas Health Science Center, Houston, Texas High School Diploma 05/1996

McAlester High School, McAlester, Oklahoma

CERTIFICATIONS • TABC Certification

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