Customer Service Beverage Supervisor
Resume:
Jacinda Hyacinthe
North Lauderdale, FL *****
****************@*****.***
Summary
As a food & beverage supervisor, My strongest strength is leadership. I'm ambitious and strive for better than greater in any situation. I'm a firm believer in growth and accomplishments. My leadership skills are great! I enjoy supervising any staff, setting goals, and making decisions to further the company's growth lastly, I take time to nurture talent within my team and improve overall productivity and staff satisfaction.
Work Experience
F&B Supervisor
Miccosukee Resort & Gaming-Miami, FL
Present
As a food and beverage supervisor at Miccosuke Casino, I took up a huge responsibility to ensure the safety, maintenance, cleanliness, and staff members' comfort/responsibilities met all required standards. I took pride in ensuring all outlets (7 in total) including the bar; sell quality food/drinks and provide outstanding customer service. I participate in weekly meetings to gather reports and ideas that could potentially further the growth within the food and beverage department. I also scheduled team members according to the business needs and submitted inventory counts. Lastly, at the end of my shift, a detailed report was submitted to all F&B management staff.
F&B Supervisor
Daina beach casino-Dania Beach, FL
January 2024 to June 2024
As a Food and Beverage supervisor, I took part in developing a safe and memorable experience for staff and customers.
I started my shift by briefing all cashiers, servers, and cooks on the importance of positive energy, providing outstanding customer service, and how appreciative and proud the company is of its hard work. Moving forward,
Inventory control for restaurants and bars was completed every night. Each outlet(6 in total) has its operational standards, if operations needed attention or adjustments, a meeting amongst all management would be held to ensure necessary changes are made. I took pride in the safety of my team and customers, as comfortability was important to me and the company. Customer complaints weren't taken lightly as I go above and beyond to solve each problem. Kitchen Manager
Chipotle Mexican Grill-Cutler Bay, FL
April 2019 to November 2023
As a kitchen manager, the responsibilities of my position included but was not limited to the safety and quality of Chipotle's delicious fresh food daily, as well as ensuring the kitchen was properly organized, cleaned, and well stocked. The equipment was always left in good condition and maintained properly upon my approval. My time as a kitchen manager in the company taught me how to work fast on my feet and tackle small challenges such as designated temperatures for produce and poultry and any large challenges. I enjoyed assisting my crew and leading them to become great future managers. Security Officer/Dispatcher
Miccosukee Resort & Gaming-Miami, FL
November 2022 to April 2023
As a dispatcher I maintained a safe and secure environment for customers and employees by being attentive and observant, I've also recorded data such as property damage, unusual occurrences, and malfunctioning of machinery or equipment. Certain numbers were used as codes such as 13, 14,34, 24'' etc. This is how all security officers communicated. These codes were used to describe certain situations and for the team to speak with one another. This is one of the smallest challenges I've achieved. Ensuring all security guards patrol and monitor equipment, and all access points are clear. This was a major responsibility of mine. A task like completing monetary escorts between departments as needed or requested was another important responsibility of mine as the dispatcher lastly, Providing excellent customer service to both internal and external guests. Education
High school diploma
Skills
• Packaging
• Mechanic Experience
• Inventory control, training and promoting, multitasking, culinary skills, outstanding customer service and pitching new ideas for the companies needs. (3 years)
• Cash handling (3 years)
• Food Service
• Equipment Repair (3 years)
• Cleaning Experience
• Restaurant experience
• Customer service
• Restaurant management
• Leadership
• Communication skills
• Management
• Supervising experience
• Cash handling
• POS
• Microsoft Office
• English
• Hospitality
• Team management
• Guest services
• Valet parking
• Interviewing
• Retail sales
• Store management
• Sales management
• Microsoft Excel
• Microsoft Word
Certifications and Licenses
ServSafe
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