Customer Service Store Manager

Kalisha C. McPhee Spratley

347-***-**** **********@*****.***

Summary

Results-driven and charismatic leader with experience in managing high-volume establishments, teams, and customer experiences. Proven track record of delivering exceptional service, driving sales growth, and maintaining a positive work environment. Skills

● Hospitality & Customer Service: Exceptional communication and interpersonal skills, ensuring top-tier customer experiences.

● Leadership & Team Management: Proven ability to lead, train, and motivate teams to achieve operational goals.

● Time Management & Organization: Skilled in managing multiple tasks, prioritizing duties, and maintaining a clean, organized workspace.

● Technical Proficiency: Proficient in Microsoft Office, Google Apps, POS systems, and inventory management.

● Adaptability & Flexibility: Able to thrive in fast-paced, high-pressure environments and adapt to changing situations.

Professional Experience

Store Manager, Gelateria Gentile (Oct 2024 - Present)

● Oversee daily operations, ensuring seamless customer experiences and high-quality service.

● Lead and support team members to achieve operational goals and maintain a positive work environment.

Shift Manager, Starbucks (Aug 2020 - Present)

● Lead daily operations, driving sales growth, and delivering top-tier customer service.

● Supervise and train staff, manage inventory, and create shift schedules to optimize efficiency.

Previous Experience

● Line Cook, Floret (Mar 2019 - Aug 2019)

● Receptionist, Flemister House (Nov 2018 - May 2019)

● Kitchen Manager, Dining Lab (Aug 2017 - May 2019) Education

2

● Bachelor's Degree in Childhood Education & Social Studies, The City College of New York

● Associate's Degree in Culinary Arts & Hospitality, Monroe College (Graduated Cum Laude, 3.5 GPA)

Awards & Honors

● Employee of the Month, Starbucks (Multiple Awards)

● Academic Achievement, Graduated Cum Laude with a 3.5 GPA

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