Customer Service Check-In

Responsibilities

Education

Skills

Rachel E.

Hawley

I am a highly motivated, energetic, self-managing individual with management skills, able to follow, give/relay instructions, and train other employees. Proficient in patient check-in’s and insurance verification including Medicare and Medicaid. Trained in phone and in-person patient interaction. Able to fulfill medication requests. HIPPA certified. I consider my customer service skills to be excellent. I have been trained in 10 key, accounting, balancing, collections, auto titles, loan applications, retention, product purchasing, employee scheduling, Allscripts, iCentra, and HR management. I have managed teams of 9-10 employees. I have opened and closed offices. I have managed and planned charity events.

I am proficient in a Windows and Mac environments, Microsoft Office, Greenway, and internet applications. Managed the day-to-day running of the office which included: needs of multiple den- tists, managing front and back staff, payments, running meetings, hiring and releasing of staff, taking insurance payments, in-take and check-out of patients, and scheduling appointments.

Explain treatment plans and financial responsibility. Taking payments from insurance and patients. Managing patients insurance/benefits. Answer phone calls, manage recalls, while providing excellent customer service. Scheduling and balancing out end of day financials. I designing office documents, created excel docs for fee sheets and doctors time. Regularly discussed office processes and staffing choices with doctor. Also, managed the office computer/technical systems, along with building repairs. Providing customer service/coordination between doctors, nurses and patients. Received intake phone calls of new Home Health & Hospice patients, and running patient insurance. Responsible for coordinating all prior authorizations needs. I have a working knowledge of billing and IC10 codes. Creation of Google docs. On-call experience.

Managed the multiple schedules of eight doctors by checking in patients, running patient insurance, providing customer service and taking phone calls. I have a working knowledge of billing and IC10 codes. I submit and follow through on referrals. I have submitted prescription requests. I have opened and closed the clinic. Greet and check-in each patient, run patient insurance, provide customer service and take phone calls to schedule appointments or answer questions. Have a working knowledge of billing and IC10 codes. Submit prescription requests. Greet and check-in each patient, run patient insurance, provide customer service and take phone calls to schedule appointments or answer questions. Have a working knowledge of billing and IC10 codes, balancing. Submit prescription requests. Verifying orders, test and chart patients current vision stats and relay to doctor. Greet and check-in each patient, run patient insurance, provide customer service and take phone calls to schedule appointments or answer questions. Have a working knowledge of billing and IC10 codes. Submit prescription requests. HIPPA certified. Provide customer service to residents by accepting payments, answering questions, resolving billing disputes.

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Ph: 801-***-****

E: *************@*****.***

Salt Lake Community College

Salt Lake City, UT

2 yrs completed

Utah Tech University

St. George, UT

1 yr completed

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