Los Angeles Customer Service
Resume:
Nohelle Shurley
**** ****** ***. ***** ******, CA 92284
********@*****.***
Education
****-**** ********* ****** ** Beauty, San Bernardino, CA LIC#KK566452
****-**** ****** *******n College, Joshua Tree, CA
1995-1996 Copper Mountain College, Joshua Tree, CA
1994-1995 Los Angeles Valley College, Van Nuys, CA
1989-1994 Los Angeles Baptist High School, North Hills, CA- High School Diploma
Summary of Qualifications
Typing 60 wpm
10 key by touch
PC software applications; MS word, MS Excel included
Extensive internet knowledge
General office machines; facsimile, photocopy
Extensive customer service and clerical experience
Extensive collections and billing experience
Extensive phone experience, including multi-line operation, switchboard included
Skills
Highly initiative and motivated
Ability to negotiate with people even in difficult situations
Able to work under stressful conditions meeting with deadlines
Excellent verbal as well as written communication skills
Highly flexible and able to work in a team environment
Ability to follow instructions and pay attention to details
Strong leadership skills with the ability to train effectively
Regarded as a trustworthy professional with a warm demeanor
Work Experience
2020-Current Ace of Fades Barbershop, 29 Palms, CA
Rented station and worked as an Independent Contractor, Barbering
2019-2021 Studcuts Barbershop, 29 Palms, CA
Rented station and worked as Independent Contractor, Barbering
2018-2019 Freshman Educator, Elite Cosmetology School, Yucca Valley, CA
Evaluate design and implement curriculum testing and teaching methodologies
Coach cosmetology students to meet service and retail goals utilizing time management methods and coaching techniques
Make administrative and procedural decisions and judgments on sensitive confidential issues
Ensure safe and sanitary practices by students when practicing or demonstrating on the clinic floor
Continually check with students for understanding of subject matter and adjust teaching methods to ensure all students are active participants
Maintain all safety and security standards and identify and communicate potential problem issues/challenges
Actively participate in school events
Delivered cosmetology classes including lecture/theory and lab experience in accordance with CA state board of cosmetology standards
Responsible for overseeing the Cosmetology Clinic on Mondays Wednesdays and Fridays
Provided continuous evaluation on an ongoing basis to student
Communicated with all instructors in the program regularly
Taught to all levels of student abilities and adjusting subject matter as required
2016-2018 Stylist, Great Clips, Yucca Valley, CA
Consulted with clients to discuss requirements
Shampooed, conditioned and rinsed hair
Cut and styled hair, women, men and children included
Efficient in Military haircuts mm
Advised clients on hair care
Performed reception duties such as answering telephone calls and making appointments
Sold retail products and processed payments
Compiled and filed client records
Cleaned the salon, work areas and equipment
2014-2015 Stylist, Fantastic Sam’s, Fontana, CA
Consulted with clients to discuss requirements
Shampooed, conditioned and rinsed hair
Cut and styled hair, women, men and children included
Performed chemical services, color, highlights, and texture services included
Advised clients on hair care
Performed reception duties such as answering telephone calls and making appointments
Sold retail products and processed payments
Compiled and filed client records
Cleaned the salon, work areas and equipment
2007-2011 Receptionist/Collections Specialist, Affiliated Psychological Services, Yucca Valley, CA
Collections Specialist for private Psychological practice, front and back office included
Verified insurance benefits, obtained pre-authorization for out-patient services
Prepared and maintained patient charts, weekly auditing included
Scheduled appointments
Contacted claims departments via phone when EOB received had an error in payment or denial
Sent written appeals when necessary, tracking correspondence, payment or necessary write offs
Familiar with individual Insurance carrier billing procedures, as well as Tricare, Medi-Cal, Medi-Care, and some WorkComp guidelines
Composed, mailed and maintained collections log for outstanding patient accounts, including payment arrangements
Maintained insufficient check log, flagging problem accounts
2004-2007 Manager, Beatnik Café, Joshua Tree, CA
Managed the daily operations of the cafe
Ensured all operations were consistent and precise in accordance with the cafe culture
Provided quality food and customer service
Responsible for hiring, training and terminating employees
Maintained employee schedule
Took inventory, placed weekly produce, dairy, and beverage orders
Responsible for weekly shopping trips to Costco, Smart & Final and Trader Joe’s
Devised and developed programs to generate sales and client loyalty
Booked and promoted weekly entertainment venues
Maintained a clean and sanitary working environment in accordance with State Health guidelines
1999-2001 Customer Service Representative, Kaiser Permanente, Pasadena, CA
Customer service representative for Patient Billing Resolution Department
Answered inbound calls regarding billing for No/So California in call center setting
Updated member/patient billing addresses, verified/adjusted charges
Worked with other departments, facilities, local business offices and collection agencies
Re-billed charges to appropriate agencies if initially billed in error
Reviewed past due accounts to collect payment, set up payment plans or sent to collections
Assistant to Supervisor with various duties
1997-1999 Operator/Receptionist/Clerical, Galpin Motors Inc., North Hills, CA
Head Operator for multi-line telephone system with high volume calls
Handled problem calls and customer complaints
Took inventory and made purchase orders for office supplies
Processed Ford, Lincoln-Mercury, and Saturn re-call notices
After hours cashier on new car purchases
Kept data file on dealer plates and lock box keys issued to salespersons
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