Team Lead Member

KRISTIE H. HUYNH

BOSTON, MASSACHUSETTS

********@*****.***

PROFESSIONAL SUMMARY

Highly efficient, organized and detail-driven Administrative Professional with extensive experience and an exceptional record of dedication, loyalty and reliability at Blue Cross Blue Shield of Massachusetts (BCBSMA).Recognized as a collaborative and valued team member with excellent communication, project management, organizational, problem solving and relationship management skills. Known as an energetic, motivated and driven project leader with demonstrated abilities to manage internal/external systems and applications to complete assignments and responsibilities efficiently. Fluent in English and Vietnamese (speaking, reading and writing)

CORE STRENGTHS / COMPETENCIES

•Team Lead

•Networking

•Office Administration & Executive Support

•Client & Vendor Relationship Management

•Excellent Interpersonal Communication Skills

•SAP

•Office 365 (Excel, Powerpoint, Word & Access)

•Outlook

•Concur

•Workday

•ARIBA

•Collaborative & Valued Business Partner

•Strong Computer Technician Knowledge & Skills

•Installation of Computer Applications & Windows

•Internal & External Systems & Applications

•Desk top Computer Set Ups

•Triage & QA PC Desktops

•Operated and Maintenance Copy, Fax, Scan Machine

•Setup Video Conference / Skype and Team Meeting

WORK EXPERIENCES

Siemens - ATS Facility Services February 2022 - now

Production Team Lead

•Train and coach team members to deliver to team targets and objectives.

•Train and develop new staff members.

•Working closely with supervisors on production planning to align with targets and goal.

•Engage and work closely with supervisor on managing workload and personnel allocation to appropriate jobs.

•Schedule adherence--Plan and prioritize workload according to schedule.

•Ensures quality inspections are done for completion of jobs.

•Clearing qualitty issues and working together with Quality Control inspectors to correct any issues preventing jobs going to shipping.

•Work with Manufacturing Engineering team on ensuring workstations have the sufficient tools.

• Part of improvement on projects.

•Attend stand up meetings to communicate team deliverables and maintain targets

•Update Work in Process {WIP} tracker to manage visibility to material output requirements

•Track and communicate material shortages in timely manner to ensure minimum impact to production schedule.

•Ensure the safety of employees and workspaces.

•5S Methodology---Maintain a clean and organized work environment

•Engage and work closely with supervisor on holiday planning and overtime for the team

•Ability to learn and review production data on SAP and transact jobs which are completed within the department.

•Cross train -- RPTCS Controllers.

•Working closely with machine Operators, Quality Engineering team, and Test Team.

Blue Cross Blue Shield of Massachusetts

Administrative Assistant VI, Product & Marketing 2015 – December 2019

•Supported Vice President of Product Marketing; Senior Director of Compliance & Enrollment Marketing Senior Director; Integrated Marketing, and Senior Marketing Consultant. Managed calendars and supported Marketing Leadership Team: VP Brand, VP Customer Experiences, and VP Digital.

•Ensured accuracy, timely execution, and proper logistics (conference rooms, attendees, agenda, catering, etc.).

• Assisted Compliance and Enrollment Marketing Team with traffic of SOBs and SBCs by using FileMaker and Work-front Systems Software applications to created and opened jobs.

•Managed travel arrangements and created expenses reports on Concur System.

•Ordered office supplies. Managed desk supplies and general supplies.

• Assisted Business Leaders with IMAC and Compliance & Security form completion.

•Concur Software: Created Report and uploaded expenses to get reimbursement back. Managed the troubleshooting of office equipment (printer, fax, copy, order supplies).

•Point person for Computer/Desk Supplies/DLI-forward series/Update Global Address, Teleconferencing equipment (audio, Lync, Videoconference rooms). POC-Point of Contact for Printers.

•Point of contact for in-house outlook distribution list; added new employees to Quarterly Meeting Master list.

•Managed projects, tasks and timelines for leaders and teams; developed and edited presentations and spreadsheets (PowerPoint, Word, Excel). Created files and file systems (electronic and hard copy).

•Used Workday system to pull jobs, enter time and search for people and policies within the organization.

•Scheduled interview candidates, managed logistics, escorted guests, sent follow-through correspondence, and partnered with Human Resources in recruiting initiatives. Assisted in the on boarding process (IMAC, cube placement, desk set-up, biz card, cube names, phone)

•Coordinated Vendor meeting logistics, presentations, Blue guest.

•Managed and planned events (internal, training, departmental)

Production Support Specialist, Brand Management & Marketing Com. 2002 – 2015

•Proficiency in NASCO, TPS, Blue Serve Connect and RTMS, OLB, CA View, POD---BCBSMA systems. ARIBA Project - Created folders, scanned documents and uploaded.

•Collaborated with Member Service and Account Service.

• Researched and processed Certificates/ Benefits.

•Followed up weekly and monthly fulfillment request totals.

•Managed quantity control of renewal packages.

•Processed Print-On Demand / bcbsapod.arvatocim.com.

•ARIBA Project: Created Folders, Scanned Confidential Documents and Uploaded

•Completed ad hoc requests such as faxes, document scanning, and emails.

LCT Computers 2000- 2021

Financial & Operation Support: Sales; Service; and Support

EDUCATION

MattapanTech

CompTIA A+ 2022

Producer Life Insurance Certificate 2019

University OF Massachusetts Lowell 2001

Bachelor of Science –BS/BA

American International College 1997

Extensive Coursework, Accounting

Corporate Training Programs: BLUE CROSS BLUE SHIELD OF MASSACHUSETTS

•Blue Hike Program, Sales Business Operation, Business Analyst

•Career Enhancement Program

•Independent Study: Implemented a Salesforce.com CRM from the ground up + completed Salesforce.com online Training

•BQ+ Testing and PSUI staging, created updates, BQi Testing: Sales Force testing and bcbcmauat.com systems support

•Account Service Consultants group – BQ+ and Sale Contact Management

VOLUNTEER EXPERIENCES

•COVID 19 –Testing Site

•World Computer Exchange, Inc. – Built Computer, Testing and Packaging

•Mock Citizenship Interviews – St. Mark’s Community Education Program

•Practice Interviews with Career Collaborative – Career Collaborative

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