Program Manager Project Management

Project/ Program Manager

Resourceful, analytical, self-motivated agile professional who uses sound decision making skills while working under pressure managing all phases of diverse technology and business projects. Strong Project/ Program Manager, who can head large organization wide project teams, vendors, and stakeholders while delivering high-quality deliverables within scope, time, and budgetary targets.

STRENGTHS

End User Experience Management

Delivering large scale transformative complex multi-stakeholder (5-1000’s) projects

Software implementation: IAM (Identity Access Management), DIGARC, Banner, Salesforce, Java, Nginx (load balancing and API testing), Linux platforms, Selenium, EDR, SIEM, PCI, Cloud

Technology Risk management (Cloud and on prime risk assessment), Privacy Impact Assessment, information security management system, Big Data security, cyber-Security

Extensive vendor, contract negotiation and management experience

People Development + Coaching

Project Life Cycle management (SDLC)

Project Management Software- Microsoft Project, JIRA, Trello, Slack, Eclipse PPM, Smartsheet

National, Provincial, government (OPS) and Telecom project management through all cycles and phases (Initiating to Close, scope, cost, time, procurement, Human Resources, stakeholder etc)

Highly developed communication skills (verbal/ written)

Scrum Master, Agile and waterfall and creating hybrid project management solutions based on organizational requirements

PROFESSIONAL EXPERIENCES

Bell Canada July 2021-Nov. 2024

Sr. Project Manager- Cyber Security (Hybrid Environment)

Identifying issues/risks and provided proper mitigation plans and

Using proper change management processes to effectively control project changes

implementing solutions for large IT projects using Project management tools (Jira)from planning, monitoring/controlling to close

SIEM Team- Agile Delivery

1.Number of End-Users Impacted: 52,000 employees

2.Scrum Master (agile Delivery) for two Teams (Vulnerability Infrastructure and Application teams)

3.Agile Project Manager for several smaller projects within the team (server migration, VM’s etc)

Bell organization wide (large scale) priority project- Hybrid Agile and Waterfall Project Management

1.Endpoint Detection and Response (EDR) implementation

a.Number of End-Users Impacted: 52,000 employees, Budget: Over a $million

b.Efficiently working with all VP teams, Affiliate teams, and vendor teams to identify, plan, execute and problem solve implementation issues

c.Extensive and expertly used Jira to allow for seamless workflow from various teams.

d.Big Data analysis- reports, compliance etc.

e.Implementing solutions for large IT project

2.Fortinet SIEM project

a.Number of End-Users Impacted: All employees and customers (also Businesses) making credit card payments (millions of customers impacted), Budget: Over $1million

b.Inception to Close activities for high priority project with multiple teams

c.implementing solutions for large IT project

Wireless Security Agile delivery Projects:

Budget: combined over $1million

Used Project management tools and techniques (Jira)from planning, monitoring/controlling to close phases

1.Implementation of Vendor Risk Management Audit recommendations for 2 VP’s, impacting 900+ staff.

a.Providing end-to-end training on vendor, contract requirements and risk management to 400+ staff

b.Auditing over 800 contracts for supplier assurance, including security compliances

2.Implementing solutions for large IT project working with 17 Director’s technical primes under 2 VP’s, to clarify scope, create and monitor implementation plans, and monitor progress of security controls on 1000’s of Operation Systems.

a.Impacting 52,000 employees

3.Developed 13 technical cyber security specific training modules through the entire project life cycle potentially being administered Bell wide to over 20,000+ staff

Laurentian University Aug 2023- Nov 2023

Program Manager/ PMO Manager, IT (Hybrid Environment)

End Users Impacted: All Laurentian University staff, faculty, and students Budgets: Largest project budgets a Laurentian University

Implementing solutions for large IT projects and using organizational change management processes to effectively control project changes

identifying issues/risks and providing the proper mitigation plans

1.Creation an Agile delivery based IT Project Management Office:

a.project management processes, reporting structure, documentation template creation, project monitoring processes.

b.Planning, Monitoring and Executing over 53 IT department projects with 12 staff members

2.Working with Deloitte to create Laurentian University’s 5 year Strategic plan post-bankruptcy

a.Requirements gathering from over 2500 people within Laurentian using a agile delivery methodology

b.Big Data analysis, resulting in process improvement, or security strategic planning

3.Enterprise Resource Planning (ERP software) using an agile delivery methodology

a.Business case development, initial stakeholder engagement and ERP execution planning

Centennial College Jan 2020- Dec 2020

I.T Agile Delivery Project Manager

Number of End-Users Impacted: annually over 41,000 students, and All departments, Budget: Over a $million

1.Vendor and customized software implementation of the student web-registration system using an Agile delivery mythology (eg Trello boards and scrums)

a.Implementing solutions for a large IT project

b.Using SDLC process to manage the project, and organizational change management processes to effectively control project changes

c.Confident communicator who seamlessly coordinating and executing/monitoring activities between: external vendor, three I.T, Cyber Security, 2 Marketing, student experience and multiple Business Operation departments. Therefore 20+ core resources, 7+ departments

d.Worked collaboratively with project manager(s) (overlapping project) and managers across the organization to ensure key project deliverables were executed

e.identifying issues/risks and providing the proper mitigation

f.Leading a minimal defined project from initiation using well developed personal skills to proactively solve problems, and potential risk in a very dynamic (changing) project.

g.Conducted cloud and on-premises risk assessment, penetration testing (external vendor), Privacy Impact Assessment, Information Security Management and End User Experience Management, managed student and staff training program on new platform

Result: Project Sponsor stated “one of the most successful project delivered at Centennial”

Legislative Assembly of Ontario Jan 2018 – Jan 2020

Sr. Project Manager - Operations, Policy and Stakeholder Engagement

General to Projects:

Conducted risk assessment, Privacy Impact Assessment, and implement an Information Security Management and End User Experience Management system in line with the Enterprise Risk Management strategy. Identifying issues/risks and providing the proper mitigation plans

Successfully worked in a high pressure fast-paced changing environment managing multiple priorities and meeting timeline(s) through well-structured organizational, analytical and advance verbal/written communication delivery skills

Lead all projects from initiating to close out phases (planning, execution, monitor/controlling) including project requirements, scope, budget, timelines (including work breakdown structures), risk analysis in alignment with Ontario government business objects

Concisely, and regularly communicated with project team, senior management, and stakeholders regarding project status, and expectations or changes in expectation using a number of methods: reports, meetings, presentations etc.

Requesting human resources to address gaps in workflow

Project 1: Elections Ontario, 2018 General Election Post -Event Report Project Manager (waterfall based project delivery)

Lead the Post-Election evaluation (legislatively mandated) which included working with research polling vendor, analyzing and evaluating new technologies introduced, and identifying any performance gaps.

Number of End-Users Impacted: Voting population of Ontario, Budget: over $Million +

Worked collaboratively with all managers across the organization to evaluate departmental election performance

Managed all vendor activates including: contract management, data information security, creation and management of Statement of Work (SOW), and budget

Big Data management for post election users experience surveys

Project Complexity: High priority complex project due to the multitude of stakeholders and high Legislative Assembly visibility.

Project 2: Executive Assistant (MPP, and Assistant Minister) Office

Number of End-Users Impacted 113,000 -120,000 constitutes, Budget: $300,000+/ year

Strategically leading all communication strategies including public and Legislative Assembly speeches, documentation and meeting with: general public, 1000’s of stakeholders, intergovernmental ministries and departments, media, social media, marketing etc.

Hiring and day to day management of volunteers and staff of the constituency and Legislative Assembly offices

Project Complexity and Risk: High priority complex project due to the multitude of stakeholders(1000’s) and public high visibility of offices

Mona Inc. Jan 2017 – Jan 2020

Sr. Project Manager

General to Projects:

Through highly developed communication skills, seamlessly coordinating and executing/monitoring activities between: external vendor, I.T team(s), and business operation staff through project life cycles (planning, execution, monitor/controlling) including project requirements gathering, scope, budget, timelines (work breakdown structures), risk assessments

identifying issues/risks and providing the proper mitigation using proper change management processes

All projects were completed within timelines, scope, and budget

Project 1: Heer Dumpsites (Waterfall Project Methodology)

A smalls business sudden growth led to a ground up re-organization: I.T system installation, business processes improvement, communication strategies, partner engagement, and accounting processes

Impacted End Users: 2500, Budget: $500,000

Complexity: Complexity assessed is low

Project 2: National Non-for-Profit (Agile Project methodology)

Implementation of a 3-year strategic plan for a national organization with chapters in each province. Major changes included: CRM research and installation, website and digital strategy and implementation, information security management system implementation, fundraising strategy and implementation, Governance restructuring, legal changes to organizations status, community development strategy and implementation, Outreach strategy and implementation, Needs Assessment, and environmental scan

Budget: $1 M +

Hiring and contract negotiations, including contract management of vendors

Complexity assessed at high due to large stakeholder, and volunteer engagement element.

Office of the Auditor General of Ontario Jan 2016 -- Dec 2016

Agile Project Manager- Specialist for Value for Money Mental Health Audit

Number of End-Users Impacted: Ontario citizens using Ontario’s mental health system, 4 Ontario Ministries, all LHINS, and all not-for-profit mental health agencies (millions of people) Budget: Over a $million

1.Conducted from initiation an independent evidence-based value for money business process improvement audit involving four Ontario ministries, 4 LHINs, Federal government and 20+ community stakeholder organizations. My recommendations were included in the 2016 Annual Report.

a.My focus was primarily on IT communication methods used, and stakeholder engagements

b.Used highly developed problem-solving, analytical, and organization skills while working in a fast-paced unpredictable environment were used to identify systemic gaps, and present solutions to systematic highly sensitive complex problems.

c.Big Data analysis: Systemic gaps and potential solutions were achieved by influencing and effectively working with key stakeholders.

CFPC - College of Family Physicians of Canada Apr 2014 – Nov 2015

Agile Project Manager - Research Department

Managed a transformative National Census project for a large, multi-stakeholder (500 organizations), multi- cosponsored organizations (CFPC, CMA, Royal College), through all project cycles (initiating to close out) national census survey

Managed multidisciplinary teams of up to 24 comprised of Physicians, Senior Staff, technical experts, and media department from all three organizations

Seamlessly coordinating and executing/monitoring activities between: external vendor, I.T teams, and Business Operation through effective information communication

Lead the 2014 media release (national radio-CBC, National and local newspapers including the Toronto Star, etc.) including public facing reports (website), spokes personal, presentations, and other medium of communication

I successfully saved the project from dismemberment by leading contract negotiations and change management processes between the co-sponsors

Through self-motivation efforts, I drafted, and lead the 10-year project evaluation through anticipating, analyzing and identifying organizational impacts of emerging business requirements

Conducted risk assessment, privacy impact assessment, and oversaw big data security management

Responsible for drafting and managing data release contracts with stakeholders (Academia, all levels of Government)

McMaster University Oct 2013 – Apr 2014

Project Manager (Waterfall project methodology)

Transformative, fast changing project within the Canadian Longitudinal Study on Aging, a large national multi-million-dollar 20-year study. Successfully led the executing and monitoring/controlling activities between external vendor, and Business Operation in creating a centralized big data database.

Implementing a solution for large IT project (database creation for utilization and storage of studies data)

Achieved business objectives through influencing and effectively supervised 8-15 staff

Conducted risk assessment, privacy impact assessment, and oversaw data security management activities, and executed mitigation plans

Ontario Ministry of Labour Apr 2013 – Oct 2013

Policy and Program Coordinator

Supported the Health and Safety Policy Branch, in the Occupational Health and Safety Act and Workplace Safety Insurance Act policy development, and resource and training program development (guidelines and manuals)

Prepared policy reports with recommendations, and conducted complex environmental scans for senior staff, and working committees

Established collaborative and positive working relations with inter-ministerial stakeholders, and inter-jurisdictional provincial ministries Canada wide

Public Health Agency of Canada Apr 2012 – August 2012

Project Coordinator

Coordinated efforts between six Health Regions and community organizations through all project cycles for epidemiological study of diabetes prevalence rates within the homeless. various health promotion campaigns

Highly organized, proactive, self-motivated team player who took initiative and is able to work independently on multiple initiatives while adhering to strict deadlines.

Managed the organizational business process evaluation project including business process recommendation to Board of Directors

Conducted an Emergency Contingency of Operations evaluation which resulted in an Emergency Contingency of Operations Plan including recommendations used for policy and risk mitigation

NOMA décor (own business) Apr 2001 – Present

Sr. Project Manager,

Managing small to large interior design/ construction projects ($500-$500,000) through all project cycles (Initiation, scope, budgets, timeline planning, procurement, execution through closeout)

Successfully planned and executed projects through all project cycles, and processes within scope, on time and budget, exceeding quality expectation

Developed and managed the project budget, analyzed cost efficiencies and cost forecasting

Effectively negotiation and managed contracts with vendors, up to 11 vendors simultaneously

maintaining exceptional quality control, risk management and procurement strategies

Used strong initiative, vision, independent thinking and creative problem-solving abilities to implement project plans and realize project completion

EDUCATION

Master of Public Health (MPH),

University of Saskatchewan, Saskatoon SK Dec 2012

B.A Honors- Double Major,

Kinesiology and Health Sciences, Psychology, Faculty of Health, York University, Toronto ON Jun 201

CERTIFICATIONS

Scrum Master July 2022

Scrum.org

Project Management Professional (PMP),

Project Management Institute Jun 2015

PMI-ACP (Agile Agile Certified Practitioner) training Nov 2022

Security+ In Progress 2024

CISSP Anticipating 2025

Incident Command System 100,

Saskatchewan Health Emergency Management Branch Mar 2012

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