Customer Service Support Specialist
Resume:
TENEESHIA HAYNES
** ******** ** ********* ** ****3 · 678-***-****
***************@*******.*** ·
An enthusiastic professional who is a seeking challenging career after many years of working customer service. I am a hard-working individual who strive to achieve the best in all areas, and I am learn new skills and advance my career.
EXPERIENCE
JULY 3 – PRESENT
CUSTOMER SERVICE, AND ECONOMIC SUPPORT SPECIALIST, DEPARTMENT OF FAMILY AND CHILDREN SERVICES
Responding to customer inquiries by telephone, e-mail, or and in person.
Resolves mostly routine and some non-routine, more complex problems and communicates solutions or requested information to the customer.
Economic support specialists help people access public assistance programs by determining eligibility, processing applications, and providing information:
SEPTEMBER 2021 – JANUARY 2023
DEPOSIT RETAIL, TTEC
Assisting customers with opening and closing accounts, filling out loan applications, and enrolling in new services.
Remained poised and professional even in high stressed situations when dealing with irate individuals.
Checked amount details and fraud markers for transaction paper such as checks and money orders.
Took phone calls about banking products such as checking, savings, loans, and lines of credit.
SEPTEMBER 2018 – DECEMBER 2019
BACK HOUSE, CHICK FIL A
Used agile work methods to ensure that projects were completed quickly and successfully.
Closed down the kitchen and followed the closing check list for the kitchen stations after each shift.
MAY 2016 – AUGUST 2018
RURAL CARRIER, UNITES STATES POSTAL SERVICE
Had an excellent attendance record and always on time for work.
Maintained a safe working environment by adhering to all safety procedures, policies, and regulations.
Provided on the job training and delegated daily tasks and responsibilities to new employees.
EDUCATION
FEBUARY 2005
GED, School
It’s okay to brag about your GPA, awards, and honors. Feel free to summarize your coursework too.
MONTH YEAR
DEGREE TITLE, Lanier Techbnical College
SKILLS
Strong account analysis skills
MS Office
Customer Service
Process Improvement
Relationship Development
Phone etiquette
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