Customer Service Support Specialist

Customer Service and Administrative Support Specialist Skill Summary

-Motivated self-starter with strong analytical skills who is well versed in assessing situations

and implementing appropriate solutions; a resourceful problem solver who finds solutions to

complex situations

-Adept at utilizing excellent oral and written interpersonal communication skills to consistently

meet or exceed service and performance objectives

-Proficient in use of the "Consultative" method of service; Asking open ended questions to

gather sufficient information to make appropriate service or product recommendations

-Utilizing highly effective time management techniques to prioritize workload and to ensure

the highest levels of service possible

-Answering multi-lined telephones and giving correct information to callers, taking messages,

and transferring calls to appropriate individuals utilizing professional phone communication skills

-General working knowledge of Microsoft Office Suite (Word, Excel, PowerPoint and Outlook)

-Representing the organization in the best possible image by professionally greeting visitors

and always ensuring a safe and pleasant customer experience

-Protecting private information at all times to ensure confidentiality and to prevent data leaks

-Completing forms in accordance with company procedures with accuracy and precision

-Utilizing effective negotiation skills to set contract terms with mutually beneficial results

-Using logic and reasoning to identify the strengths and weaknesses of alternative solutions

conclusions or approaches to problems

-Exceptional ability to patiently and calmly resolve conflicts by de-escalating tense situations

Relevant Customer Service Experience

Maximus Milwaukee, WI

Customer Service Transporter 2017 - 2018

-Assuring that a customer service agent is available to handle all inquiries and service

requirements of customer

-Coordinating requests with teams to ensure that all services are delivered on time

-Addressing incoming queries from customers in person, over the telephone and through

Emails

Affiliated Health

Care Customer Service/ Personal Care Worker Milwaukee, WI

Completing IEP’s, monitoring behavior plans and learning disability plans 2015 – 2016

-Documenting or otherwise reporting observations of patient behavior, complaints, or physical

symptoms to nurses.

-Maintaining confidentiality according to HIPPA guidelines and procedures

Private Home Care Services Milwaukee, WI

Customer Service/ Personal Care Aide 2014 - 2015

Reminding patients to take medications or nutritional supplements and administering medications when necessary

Caring for patients by changing bed linens, washing and ironing laundry, cleaning, or assisting with their personal care

Buyseasons New Berlin, WI

Inbound Call Center 2011 - 2015

-Demonstrating expertise in answering to customers' quires by clarifying required information after

properly research them

-Experience in servicing a large number of incoming calls by efficiently and accurately providing

information according to set protocols

-Identifying customers' needs and researching options to ensure that they are fulfilled

H & R Block Milwaukee, WI

Call Center/Customer Service 2008 - 2009

-Efficiently able to build sustainable relationships with customers and engaged them by following the

“Extra mile” protocols

-Answering customers' questions, and explained available services such as deposit accounts, bonds,

and securities

-Compiling information about new accounts, enters account information into computers, and file related

forms or other documents

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