Customer Care Service

Natula Lukomona

I am a conscientious and professional customer service assistant with the ability to improve working environments and a commitment to employee welfare. I have a very positive approach to public relations and I enjoy meeting and attending to customer needs. A highly organized and efficient individual whose thorough and precise approach has yielded excellent results. I possess strong interpersonal skills, demonstrating the utmost discretion and integrity when dealing with confidential information. ****************@*****.*** 097*******

Lusaka, Zambia linktr.ee/TulaZm

linkedin.com/in/Natula Lukomona @Tula Music.zm

instagram.com/Tula Music.co

WORK EXPERIENCE

Sales Agent And Shop Attendant

iSchool Zambia Limited

08/2015 - 02/2016, Lusaka

sales and marketing table and exhibition, field work both local and out stationed. Front Desk Operation, landline operation, customer care. Business Development Executive

Just Print/Olive innovations Zambia

04/2016 - 12/2018, Lusaka

Generating Leads, Travelling/ Regional Sales and Marketing, Field work, Call center operation, Mobile Marketing (Calling customers to find out how the products is working and getting feedback, cold calling). Brand Ambassador/Influencer

Exness Brokers South Africa

12/2022 - 02/2023, Lusaka

Marketing and Advertising, Brand Influencing, Brand Awareness, Lead generation, Customer care and Brand representation Registered Over 300 students via Field Advertisements Loan Officer/DSA

Premier Credit Zambia

01/2024 - 02/2024, Lusaka

Fintech,Marketing advertising,Filed work,Customer Care,Debt Recovery and Collection

Achieved highest sales in my first month

EDUCATION

Evelyn Hone College of Applied Arts and

Commerce

School of Health & Applied Sciences,

Radiography

01/2019 - 08/2023,

Mambwe Boarding Secondary School

Eastern Province, Chipata

06/2012 - 11/2014,

Mopani Copper Mines School

Copperbelt,Mufulira

01/2002 - 11/2011,

SKILLS

Good communication skills Creative

Problem Solver Social media management/Marketing

Video content Content management systems

Voice Over Art/Advertisements

Emotional Intelligence Organizational Skills

Product Knowledge Computer literate

Customer Retention Management (CRM)

Presentation Skills

Customer Relationship Management (CRM)

Collaboration Pro-active approach

Ability to use initiative to resolve basic problems Ability to liaise and understand customer needs

LANGUAGES

English

Bemba

Nyanja

Chewa

REFERENCES

Mr Mwansa - Head of Section, Radiography Department

-077*******-

Evelyn Hone College

Komiwe Namunde- General Manager, 097*******

Just Print/Olive Innovations

Zita Mulombomena- Sales Manager,095*-******

iSchool Zambia /Premier Credit Zambia

Achievements/Tasks

Achievements/Tasks

Contact this candidate