Human Resources Customer Service

Kimberly M Birosh

Address: **** * ***** ** *, Greensburg, IN 47240

Phone: 317-***-****; Email: **********@*****.***

HUMAN RESOURCES AND RETAIL, OPERATIONS MANAGEMENT

An accomplished and business savvy professional with robust experience acquired over the years in delivering optimal results & business value in high-growth environments. Skilled in directing operations, employees, sales, and customer service strategies to drive business development and enhance overall performance across hospitality industries. Holds credit for performing a range of management functions such as human resources, inventory management, food/menu planning, nutritional guidance, quality assurance, food storage, and regulatory compliance. Excels at improving profit margins, developing, evaluating, and engaging associates, and realizing consistent increases in sales volume. Articulate communicator with exceptional mentoring skills in transforming a low performing team to a high caliber workforce coupled with proven abilities to work with cross-functional and multidisciplinary teams. Exceptional communication, team building, event planning, presentation & people skills to grasp new concepts quickly and productively utilizing the same.

Skill Areas: Human Resourcesw Administration Management w Project Management w Facilities Management w Operations Management w Team Development w Solution Selling w Human Resource Management w Presentations w P & L Management w Process Improvement w Building Management Expertise w Negotiation w Strategic Planning w Training w Time Management and Multitasking w Customer Service w Problem-Solving w Leadership w Strong Interpersonal Skills w Analytical Skills w Client Relationship Management w Safety Management w Communications and Marketing w Budget Management w Internet Recruiting w B2B Sales w Consignment Business Development

PROFESSIONAL EXPERIENCE

Aramark at Lilly Corporate Center

Indianapolis, IN. (May 2015 – Current)

Senior Director, Retail Operations

Directed foodservice operations while scheduling, managing, hiring, and training onboarding staff across multi-unit campuses and states.

General HR including internet and in person recruiting, onboarding, team development, safety training and communications, performance evaluations, HRIS, associate coaching, disciplinary actions, employee relations and engagement, HR investigations, terminations, exit interviews, coaching, and orientation of new associates and managers.

Oversaw Union and Non-union Management of staff; conducted HR investigations as needed.

Orchestrated catering and promotional events, including marketing and website applications.

Addressed cash, accounts payable, accounts receivable while managing payroll and budget.

Established inventory, food production, administrative, and accounting procedures as per corporate standards.

Managed Franchise Accounts and local restaurants Local Restaurant Row (LRR) for Aramark at Lilly, multi-campus, and multi-state operations.

Managed multi-unit scheduling coverage across dual campuses.

Coordinated project management functions during construction of Lilly Corporate and Lilly Technology locations.

B2B Sales with LRR – Implementation Post COVID-19 and Administration of Guest Restaurant Program for multi-campus operations.

Administered contract negotiations, schedules, security onboarding and menu/marketing for LRR. Multi-state contract administration for LRR program.

Voice of Consumer review - correspondence with guest and client relations.

Badging & Security Administration for Aramark at Lilly across multi-state operations; implementation of policies and procedures including background check administration, drug testing and contractor onboarding.

Human Resource Team Lead and Internet Recruiting for Multiple Campuses

Implemented Mashgin (Self-Check-Out) Program for Aramark at Lilly

Implemented Facilities Grand Re-Opening of South Commons Café.

Hillcrest Golf & Country Club, Batesville, IN (May 2014 – March 2015)

Director of Food & Beverage

Hillcrest is a premium private country club.

Oversaw foodservice operations regarding club house and banquets while scheduling, managing, hiring, and training staff.

Managed club events, including coordination of promotional events with external vendors and members.

Orchestrated and organized catering with members and other organizations.

Order, inventory, and manage liquor for the bar area.

Indiana Credit Union League, Indianapolis, IN. (Sep 1996 – May 2014)

Meeting Planner/Convention Manager

Indiana Credit Union League is a trade association for credit unions.

Meetings/Events:

Directed schedules, agenda, budget, coordination, speakers, facility location, and deadlines for 85-100 meetings per year.

Effectively negotiated facility contracts while orchestrating facility and speaker coordination, scheduled conference calls, webinars, select menus, and manage audiovisual technology for meetings, events, and board of director's meetings.

Accountable for meeting coordination for the on-site training center, including repairs/replacement of audiovisual equipment.

Managed promotional efforts with internal staff and external vendors; manage support staff.

Oversaw travel planning and expenses with speakers, the board of directors, and convention committee members.

Supervised conference income/expense records, registrations, and evaluated all billings.

Administered and coordinated primary master calendar for organization and related vendors as appropriate.

Offered administrative assistance to the vice president and three senior consultants, president's office, as well as partnered with multiple departments.

Convention:

Served as an effective staff liaison for annual meetings and conventions, which attracted 1,000+ guests and 70-100 exhibitors.

Oversaw planning and negotiations with multiple hotels and convention center facilities.

Negotiated planning and entertainment for VIP and guest extraordinary events as well as contract arrangements for breakout sessions.

Delivered coordination and support to the convention committee, management team, and board of directors, including minutes for convention committee meetings.

Indiana Credit Union Foundation:

Offered coordination and administrative support to the Indiana Credit Union Foundation, including coordination for golf outings, registrations, sponsors, signage, promotional materials, as well as scholarship materials in coordination with education calendar and other administrative support as needed.

PROFESSIONAL DEVELOPMENT & CREDENTIALS

Bachelor of Science in Business/Hospitality Management

Purdue University, West Lafayette, IN. May 1991

Member of IMPI and ISAE;

Certified Meeting Professional (CMP) designation, July 2002; Recertified 2007 & 2012.

Serve Safe May 2020- May 2025

Technical Skills: Microsoft Office Suite, Adobe InDesign, Concur, Kronos, Ariba, Salesforce, Smartsheet, Birchstreet, Google Docs, MYWORKLIFE, HRIS.

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