Customer Service Food

Felicia Goins

**************@*****.*** 910-***-**** New Bern, NC

SUMMARY

Seeking Customer Service Rep role with 7 years of hospitality and food service experience. Skilled in POS systems, guest services, and complaint resolution. Excelled in supervisory roles, ensuring customer satisfaction and operational efficiency.

WORK EXPERIENCE

IHOP Wilmington, NC

Crew Chief / Server Sep 2020 - Aug 2024

• Managed all restaurant positions, ensuring seamless operations from guest reception to service delivery, while maintaining strict adherence to health and safety protocols.

• Delivered high-quality customer service by accurately taking orders, serving food and beverages, and swiftly addressing any customer complaints to guarantee satisfaction.

• Executed end-of-day responsibilities, including payment processing, report generation, and deposit verification to ensure financial accuracy and security.

• Oversaw closing duties such as thorough cleaning, restocking, and station checks, securing the premises to uphold company standards and readiness for the next business day. RVC Black Mountain, NC

Server / BOH Mar 2018 - Sep 2020

• Enhanced guest dining experience by providing attentive service, including accurate order taking and timely delivery of food and beverages.

• Maintained operational efficiency and cleanliness by prepping food stations, managing inventory rotation, and executing back-of-house duties.

• Improved restaurant turnover by promptly processing payments, resetting tables, and performing closing duties such as dishwashing and floor maintenance.

1890 Friday's Seafood New Bern, NC

Server / Hostess Oct 2016 - Sep 2017

• Managed customer seating arrangements efficiently, communicated effectively with servers to optimize dining experiences, and handled phone-based to-go orders with precision.

• Provided attentive table service, ensuring guest satisfaction with order accuracy and prompt assistance, and executed end-of-shift duties including cash handling, silverware preparation, and maintaining table readiness. McDonald's Wilson, NC

Crew Member Jun 2016 - Sep 2016

• Processed customer orders with accuracy and efficiency, ensuring a high level of satisfaction.

• Maintained cleanliness and food safety standards, contributing to a safe and welcoming dining environment. EDUCATION

Cape Fear Community College

Certificate, Hospitality Management

Wilmington, NC

Present

SKILLS

Cooking • Food Safety • Pos • Serving Experience • Busser • Food Preparation • Restaurant Experience • Food Service • Cleaning Experience • Host/Hostess • Upselling • Kitchen Experience • Banquet Experience • Catering • Merchandising • Customer Service • Cash Register • Cash Handling • Food Industry • Food Handling • Basic Math • Guest Services • Communication Skills • English • Hotel Experience • Supervising Experience • Public Health

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