Medical Assistant Customer Service
Resume:
Brittany Crowe
Certified Phlebotomist/Certified Medical Assistant/Customer Serivce
Rockford, AL 35136
*********@*****.***
• Well versed in verbal as written skills.
• Strong commitment to providing exceptional customer service.
• Outstanding active listening skills as well the ability to engage customers to feel comfortable as determine their unique needs and preferences.
• Proficient PC and keyboard skills with the ability to multi-task between multiple computer applications.
• Competent Phlebotomy Technician 8 years of experience working in high-volume, fast-paced facilities.
• A veteran in routine blood draws
• Skilled in maintaining quality controls on equipment and controlling supply levels in the laboratory. Willing to relocate to: Pensacola, FL
Authorized to work in the US for any employer
Work Experience
Phlebotomist
American Esoteric Laboratories-Sylacauga, AL
September 2020 to Present
• Demonstrate a thorough understanding of specimen collection and testing requirements as well as specimen rejection criteria
• Demonstrate proficiency in venipunctures and/or finger-sticks on pediatric, neonatal, adults and geriatric patients
• Demonstrate proficiency in heel sticks on infants (as patient population requires)
• Complete appropriate specimen collection documentation
• Follow established procedures for patient identification and specimen collection based test orders
• Educate patient and/or family regarding specimen collection procedures prior to obtaining specimen
• Use computer information system relative to job functions
• Become responsible for clerical duties (i.e., faxing, phones, pneumatic tube system, reports)
• Demonstrate ability to deal with priorities first and plans for completion of duties
• Review Outstanding Specimen Report (OSR) and pending specimen collections/accessioning issues; take action as appropriate
Phlebotomist
PathGroup-Sylacauga, AL
October 2022 to January 2024
• Greets customers appropriately. Treat all customers in a courteous manner.
• Collects specimens according to established procedures. Properly explains in a clear but courteous manner the process of the venipuncture (blood drawing) and or other specimen collection (ex. urine or fecal) as required. Reduces patient anxiety by providing a calm environment for patients before, during and after the collection process.
• Disposes of blood or other biohazard fluids or tissue, in accordance with applicable laws, standards, or policies. Disposes of contaminated sharps, in accordance with applicable laws, standards, and policies.
• Completes requisitions accurately.
• Enters patient, specimen, insurance, or billing information into computer. Requires attention to detail to maintain high level of accuracy. Communicate with clients to confirm handwritten orders, verify test(s) ordered, obtain accurate billing information, i.e. diagnosis codes, UPIN information, etc.
• Researches test/client information utilizing lab computer system.
• Matches laboratory requisition forms to specimen tubes. Label, centrifuge, split, and freeze specimens as required by test order.
• Package specimens for transport. Stores specimen sample according to required temperature, places samples in appropriate collection container/ tube, accurately labels, follows different procedures as outlined by specific to protocol deemed necessary for transport to maintain integrity of the specimen. Demonstrates proficiency of proper collection methods and proper processing of all specimens.
• Maintains required records and documentation.
• Maintains daily records and all appropriate PSC/IOP Phlebotomy logs.
• Assist with compilation of monthly statistics and data.
• Performs basic clerical duties, i.e. filing, faxing, and preparing mail. The person in this position is required to perform electronic data entry.
• Approves time in attendance software by noon on the Monday following the end of the pay period. Submits accurate expense and travel logs Monday for the week prior or as directed by management.
• Demonstrates organizational commitment.
• Adheres to departmental and company code of grooming and dress code and lab coat policies, appearing neat and clean at all times.
• Utilizes time appropriately. Capable of maintaining fluctuating patient flow.
• Displays courteous and professional behavior to clients, patients, and co-workers. Communicates with co-workers and clients in a way that promotes a harmonious and cooperative working environment.
• Answers the telephone in a friendly and helpful manner, by incorporating the company name, self- identification and a helpful statement.
• Performs duties in independent manner.
• Communicates pertinent information/issues to supervisor, manager or group leader for resolution.
• Contributes to a positive work climate and to the team effort of the department and company.
• Ensures facilities are neat, clean and in good repair, takes appropriate action to advise Group Leader or Supervisor of required repairs and maintenance.
• Assist with periodic inventory counts, report shortages and problems to group leader or supervisor as they occur.
• Utilizes proper PPE (Personal Protective Equipment) to ensure patient and personal safety. Exercises all laboratory safety precautions and adheres to lab procedures as stated in procedure manuals.
• Perform all job responsibilities in alignment with the industry's best security practices and regulatory guidelines to protect the confidentiality, integrity, and availability of protected health information and other sensitive company data.
• Must be familiar with and abide by the Corporate Compliance Program and all Corporate policies, including the Privacy and Security policies.
Phlebotomist
NORTHSIDE MEDICAL ASSOCIATES-Pell City, AL
June 2018 to May 2020
• Listening to and connecting with the customer
• Exercising sound judgment in a world that is gray vs. black/white
• Delivering excellent service even when sharing a difficult message
• Thinking analytically with strong attention to detail and a commitment to accuracy
• Protected patients by following infection control and HIPPA guidelines.
• Verify patients identity before producing.
• Applies tourniquet, inserts correct size needle into vein or pricks finger, applies treatment to puncture site.
• Oversaw items in inventory and reordered before supplies diminished.
• Must keep a work surface clean and orderly.
• Organizes samples by matching computer orders with specimen labeling, sorting specimens, checking labeling, logging specimens, arranging reports for delivery.
• Maintains quality results by daily and monthly routine standards and controls, calibrating equipment utilizing approved testing procedures; monitoring quality control measures and protocols.
• Identifies and communicates abnormal patient conditions by alerting supervisory personnel, nurse or physician.
• Works independently with blood draw and processing for Quest Diagnostic and Labcorp.
• Provide superior customer service to all patients as Maintaining effective working relationships with physicians, nurse practitioners and other staff members.
• Administrative and clerical duties as necessary.
• Verify insurances, phone numbers, will update all necessary information, collect co-pay.
• EHR systems as Citrix, All Scripts AthenaNet, Labdaq.
• All point of care test along with lab instruments.
• Continually improved knowledge, skills and performance based on feedback and self-identified professional developmental needs
Phlebotomist/Medical Assistant
South View Medical Group-Birmingham, AL
May 2016 to April 2019
• Spoke with patient to gather information for lab records
• Provided patient education.
• Administered injections
• Vital Signs
• Performed lab tests.
• Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles.
• Routinely retracted patient throat cultures and prepared for lab submission.
• Oversaw items in inventory and reordered before supplies diminished.
• Used All Scripts and Citrix,to schedule and manage patient appointments.
• Provided coverage as needed at the Lab Receptionist Desk, and other duties as assigned by Management.
• Works independently.
• Continually improved knowledge, skills and performance based on feedback and self-identified professional developmental needs
• Close the lab at the end of every work day stocks the lab to be ready for the next up coming day. Education
Diploma in Medical Assistant
Fortis Institute-Birmingham - Birmingham, AL
March 2015 to June 2016
High school or equivalent in General
Sylacauga High School - Sylacauga, AL
August 2010 to May 2013
Skills
• CPR Certified
• Strong Communications (5 years)
• Venipuncture (8 years)
• Team Building (5 years)
• Self-management (6 years)
• Self-motivation (6 years)
• Conflict Resolution (3 years)
• Laboratory Experience
• EMR Systems
• Computer Operation
• Medical Office Experience
• Specimen collection / processing
• Laboratory experience
Certifications and Licenses
Certified Phlebotomy Technician (CPT)
November 2015 to November 2019
Phlebotomy Technician use venipuncture, the process of making an incision in the vein to draw blood using a butterfly or straight needle.
As well collects a variety of other specimen samples. National Certified Medical Assistant
October 2015 to November 2019
Medical assistants complete administrative and clinical tasks in the offices of physicians, hospitals, and other healthcare facilities.
CPR Certification
Contact this candidate