Field Service Project Manager

DAVID PFENNING

248-***-**** ****.********@*****.*** Davisburg, MI 48350

SUMMARY

Forward-thinking solutions delivery architect offering 20+ years of Field Service Engineering from transfer molding, pressure sintering, electric and pneumatic fastening systems as well as industrial metrology gauges. Well-versed in supervising all phases of installation, from runoff at integrator through final buyoff on plant floor. Diligent and diplomatic with solid leadership, organizational and decision-making skills focused on delivering exceptional value to customers with high-quality industrial machines.

Hands-on Project Manager with 2 years of experience in BIW Body in White. Adept at creating effective communication between personnel, general contractors, design teams, local plant personnel and management. Customer-oriented with expertise in value engineering, baseline scheduling to meet and exceed customer expectations.

SKILLS

PLC ladder logic

ISO Standards QS9000 and TS16949

HMI software

Network installation

On-site support

Design modification

Schematic and Blueprint reading

Troubleshooting and repair

Hands-on diagnostics

Equipment calibration

Tooling Validation

Process Optimization

Multimeters

Oscilloscope

Heidenhain Linear encoders

Laser alignment

Hand Power tools

Project management

Purchasing and procurement

Workflow planning

Systems implementation

Performance improvements

Workforce training

Project development and lifecycle

Project scope

Conflict management

GD&T

Vendor sourcing

Productivity improvement

Root cause analysis

Microsoft Office Suite

Managing projects

Customer management

Report and technical writing

Time management

Interdepartmental collaboration

Record keeping

DC drives

Strong mechanical aptitude

Willing to travel

Electrical testing knowledge

Analytical

Superb communicator

Test results documentation

Blueprint reviews

Computer skills

Organizational skills

Friendly, positive attitude

Customer service

PPE use

Multitasking

Problem resolution

People skills

Strong Work ethic

EXPERIENCE

Senior Field Service Engineer, Contractor for Boschman Advanced Packaging Technology, October 2021 - March 2024

Duiven, NL Home Office Davisburg, MI

Responsible for the installation, operator training, preventative maintenance and customer production support on transfer molding for volumetric thermoplastic compound applications such as lead frames, substrate, electronic control units ECU, rotor core and pressure sintering systems for electronics.

Well versed in multiple industries and environments to include automotive, medical, computers, semiconductor, avionics, industrial manufacturing from plant floor to clean rooms.

Family Health Emergency - Covid-19, July 2019 - September 2021

Davisburg, MI

Project Manager, Classic Design, June 2017 - June 2019

Troy, MI

Responsible for direction and facilitation of the flow of deliverables from purchase order through SORP.

Manage program timeline, ensure milestones are achieved and convey project status reports to leadership.

Act as key liaison between project team and GM Engineers to meet project requirements.

Conduct project review meetings with customers about project status through integration in the plant.

Made changes to project scope and cost and implemented most effective change management processes to keep the project up-to-date.

Collaborated with cross-functional teams to draft project schedules and plans.

Presided over subcontractor kickoff meetings to review project requirements, schedules and compliance.

Brought projects on-time and in accordance with budget and quality standards.

Field Service Engineer, Marposs Corporation, September 2016 - June 2017

Auburn Hills, MI

Install, repair and certify Marposs optical measuring machines.

Document Gauge R&R data to prove machine capability.

Setup and program Optical gauges in accordance to customer specifications.

Instruct plant personnel and engineers on proper use of gauges.

Document and maintain accurate records of all inspections, repairs and adjustments.

CMM Technician, Inspec Incorporated, July 2016 - September 2016

Canton, MI

Inspected, repaired and performed calibration of various brands of CMM measurement systems.

Field Service Engineer, Adcole, August 2012 - July 2016

Marlborough, MA

Install Adcole measuring machines. Setup and program cam and crankshaft gauges to customer specifications. Document Gauge R&R data into reports to prove machine capability.

Inspected, repaired and certified Adcole measurement systems on 911, 1000 and 1200 model gauges

Document and maintain accurate records of all inspections, repairs, adjustments, etc.

Completed preventive maintenance and unscheduled service needs to keep Adcole gauges in optimal condition and maintain up-time.

Assisted in installing equipment and tested and maintained equipment.

Provide training to plant personnel and engineers on proper use and maintenance of Adcole measurement systems.

Service Technician, Apex Tool Group, February 2011 - August 2012

Auburn Hills, MI

Serviced and repaired both air and electric fastening tooling according to manufacturer guidelines.

Provide production line support as required. Assessed and identified issues quickly to restore assembly line production.

Field Service Engineer, Tooling Technologies, August 2009 - November 2010

Houston, TX

During existing production, new assembly line stations without any loss of normal production.

Over a period of six months transformed the existing assembly fastening process utilizing 100% air tooling to now utilizing 75% electric tooling.

Diagnosed equipment malfunctions and completed repairs to restore equipment and maintain up-time.

Developed process improvements to increase reliability and equipment performance.

Significantly improved assembly quality and lowered the amount of rework.

Tooling Consultant, Superior Controls, April 2009 - August 2009

Plymouth, MI

Performed research analysis to ascertain detailed client needs.

Documented research findings and prepared polished reports highlighting results and potential improvement strategies.

Evaluated existing work instructions and fastening tooling in order to determine possible new tooling solutions to improve quality and throughput working in confines of existing assembly lines.

Atlas Copco August 1998 - December 2008

Field Service Engineer, Atlas Copco, May 2005 - December 2008

Auburn Hills, MI

Advice and technical knowledge routinely sought for solutions to complex field issues for example static vs dynamic torque on current and/or legacy fastening systems.

Resolved and troubleshot large complex problems such as communication interface between assembly line PLC and fastening system PLC ensuring bit mapping worked to specifications.

Assessed system operations to identify potential areas requiring maintenance services. Optimized fastening strategies to reduce overall cycle time while meeting and/or exceeding customer expectations.

Installation Project Engineer, Atlas Copco, July 2003 - May 2005

Auburn Hills, MI

Managed complex fastening system installation projects.

Functioned as the primary on-site point of contact and ensured customers satisfaction.

Trained client resources.

Key Contributions.

Subject matter expert in fastening strategies, creating and/or modifying custom PLC logic and I/O signals to accommodate client specific requirements.

Managed numerous installation issues and challenges; able to troubleshoot and identify issues that require immediate attention.

As the on-site expert, proactively ensured proper installation of the fastening system and sub-assemblies in the process eliminating post-installation service calls.

Collaborated with customer manufacturing engineers to optimize the fastening system strategies to give customer best clamp load while meeting cycle time requirements; solutions were deployed to other plants and permitted Atlas Copco to enjoy competitive advantage.

Testing and Special Applications Project Engineer, Atlas Copco, February 2001 - July 2003

Auburn Hills, MI

Key member in developing customized special applications fastening software for Atlas Copco worldwide.

Provided on-the-job training to company and client service technicians and served as senior technical advisor for all major customized applications.

Collaborated with the project management team to ensure customer requirements were fulfilled.

Key Contributions.

Subject matter expert in special applications fastening.

Responsible for writing software specifications for software engineers and verifying functionality.

Constructed a portable fastening system for lab use.

The new system was used for durability testing and customer clamp load studies; the new system permitted a much faster qualification period and increased the go-to-market metric by a substantial margin.

Performed repeatability and maintainability testing on high tech strain gauges.

The data collected was used to determine marketplace feasibility.

Managed all special application fastening system installation projects on-site.

Developed all strategies to test parts per client specifications.

Collaborated with control engineers to debug I/O interfaces.

Key member of the project management team responsible for delivering new fastening systems.

Maintained up to 10 different project schedules at any one time and created individual project documentation packages for all releases.

Served as QS9000 internal auditor and created compliant procedures and workflow road maps.

Field Service Engineer, Atlas Copco, August 1998 - February 2001

Auburn Hills, MI

Validation of customer tooling using various calibrated test equipment to ensure tooling is currently operating within manufacturing specifications.

Diagnosed equipment malfunctions and completed repairs to restore equipment and maintain assembly line up-time.

Resolved part assembly issues through implementation of troubleshooting techniques.

Notified management about necessary repairs or professional service needs for fastening systems.

Lab Technician, United Technologies Automotive, January 1997 - August 1998

Dearborn, MI

Built window lift and rear wiper 12VDC motor assemblies to be used in durability testing.

Performed benchmark and end of cycle tests.

Electrician, US Navy, March 1992 - September 1996

Norfolk, VA

Responsible for the operation of a ship's electrical power generation systems, lighting systems, electrical equipment and electrical appliances.

The duties include installation, operation, adjustment, routine maintenance, inspection, test and repair of electrical equipment.

EDUCATION AND TRAINING

Passed Phase 2

Nuclear Engineering,, US Navy: Nuclear Power School,, Orlando, FL March 1992

Passed Phase 1

Nuclear Engineering,, US Navy: Nuclear Field Electricians Mate School,, Orlando, FL August 1991

Some College (No Degree)

Engineering Studies, Lake Superior State University, Sault Ste. Marie MI

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