Customer Service Administrative Assistant
Resume:
Richard Marin
**** * ******** *** *** ***, Redondo Beach, 90277, United States, 424-***-****, ******@***.*** Executive Administrative Assistant
PROFILE
Dynamic and results-driven Culinary Specialist II with 19+ years of experience in leading kitchen operations, ensuring top-notch customer service, and optimizing food production. Proven ability to train and mentor staff, resulting in improved culinary skills and increased productivity. Adept at managing kitchen finances, implementing cost-saving measures, and adhering to food safety regulations. Skilled in office administration, personnel supervision, and equipment accountability, ensuring operational efficiency and top-secret confidentiality. Possess a strong background in customer service, inventory control, and policy compliance. Committed to excellence and continuous improvement. Aiming to leverage my extensive experience and skills in challenging culinary or leadership roles.
SKILLS
Microsoft PowerPoint. Expert Microsoft Office Expert Time Management. Expert Computer Skills Expert
Ability to Work Under Pressure Expert Effective Time Management Expert Customer Service. Expert Highly responsible and reliable Expert Ability to Work in a Team Expert Active Listening Expert Spanish Expert Attention to Detail Expert
EMPLOYMENT HISTORY
Nov 2016 — Dec 2022 Culinary Specialist 2, University of Southern California Los Angeles
• Provide customer services to faculty, staff, students, and guests.
• Ensure the highest level of customer satisfaction without unnecessarily referring customers to other staff members.
• Maintain a friendly, helpful demeanor. Provide timely options for customers with specialty diets or dietary restrictions.
• Measure, cut, and mix ingredients according to recipes, and directions from the unit chef/manager.
• Cook and prepare food according to the chef/manager's direction to specific quality, quantity, appearance, and temperature.
• Ensure all food goods are utilized to maximize yield and reduce waste, spoilage, and pilferage.
• Prepare food items for a la carte and special events food goods according to the recipe or instructions provided by the unit chef/managers.
• Trained and mentored junior staff to improve their culinary skills and increase productivity Apr 2004 — Aug 2010 Kitchen Manager, Whole Foods Market Glendale
• I held a leadership position, directing the development and operation of the team.
• Managed the day-to-day operation of the kitchen department and identified and resolved issues with production and quality.
• Adhered with government food safety regulations, ensuring facility cleanliness.
• Trained and developed employees for increased technical skills; assigned daily workstations and managed team scheduling continually.
• Partnered with Front Counter Supervisors on any special requests relevant to the growth of the business.
• Enforced company core values and held team members accountable for policy
• compliance while improving the kitchen’s performance.
• Established an inventory management system that reduced food waste by 20% and increased profits by 50%
• Trained and supervised a team of kitchen staff, resulting in a 20% improvement in productivity
• Implemented a cost-saving recipe standardization program that improved consistency and reduced food costs by 40%
• Managed kitchen finances, resulting in a balanced budget for 4 years Feb 1997 — Feb 2004 Office Assistant/infantry, United States Marine Corps Camp Pendelton
• Supervised 30 + personnel, delegating assignments, monitoring productivity, and evaluating performance.
• Managed the itineraries and personnel agendas of 30+ personnel for training purposes, scheduling the travel arrangements through the Defense Travel System
• Scheduled and coordinated operational meetings and appointments for senior leadership.
• Trained 4 Marines on organizational and department office protocols; typed documents for official correspondence and managed department e-mails; prepared Marine facility reports for the platoon and maintained Top Secret confidentiality.
• Accounted for government equipment, valued over $500K, including weapons systems and vehicles, as a non- commissioned Officer.
• Created and distributed weekly operational updates to keep employees informed of changes and progress
• Answered and managed incoming calls, providing accurate and timely information to callers
• Developed and implemented processes and procedures to streamline office operations
• Created and maintained an efficient filing system, resulting in a 20% reduction in the amount of time spent searching for documents
EDUCATION
May 2023 — Present Masters of Science in Digital Media Management, University of Southern California Los Angeles, CA
May 2021 — May 2023 Bachelors in Criminal Justice, University of Massachusetts Irvine, CA Aug 2017 — May 2021 Associate of Science Computer Information, Saddleback College. Mission Viejo, CA
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