Accounting
Resume:
Penny Hayes
*************@*****.***
Experienced accounting clerk/associate, payroll, and customer service administrative professional seeking a stimulating and stable opportunity with a growing company that, will allow my many years of experience, determination, tenacity, integrity, independent and corporate skills, and dedication to contribute to your company success. With a record of fast-paced SAP-ERP systems and accounting process learner. Skills:
● Accounts Receivable Specialist
● Accounts Payable Clerk
● Creating and sending out high volume invoices over 100,000 a year
● Working with portfolios, negative balance, and aging reports
● Using Excel to create spreadsheets for accounts
● Working with ACH and Debit payment processing Fortune 500/100 companies
● Work with and adapt to any A/P and A/R software
● Handling up to $5,000,000 in accounts B2C and B2B portfolios $240,000,000
● Customer Service Representative
● Training employees for call center with high call queues
● Superb negotiation and customer service skills
Employment Experience:
Independent Consulting Contract Assignments June 2020 - Present July 2024 Property & Facility Services May 2008 – June 2020
A/P & A/R Clerk/Payroll Administrator/Customer Service Representative / Project Coordinator
● Received, scheduled, and processed work orders
● Created and sent out invoices
● Dispatched job assignments
● Used Microsoft Word, Excel spreadsheets, proficiently
● Used Kronos and QuickBooks to process payroll checks
● Collected and made payments via ACH and Debit
● Quality control
● Worked with all financial journals to reconcile negative balance reports and create invoices
● Produced records and financial transactions for billing purposes
● Responsible for billings and issuing receipts
Kohl’s Corporate CSOC June 2012 - Feb 2016
RMO Specialist Advocate
● Used Peoplesoft, First Data, Verint, Client, Scripter, and other software
● Set up, processed and cancelled payments as needed
● Created payment programs and other pay arrangements to meet customer and company needs
● Sent out invoices, letters, credit cards, and more
● Adapted to updates and new software regularly
● Submitted new ideas for company’s continual success
● Received high volume calls on an auto dialer
● Promptly and efficiently handled escalated calls WM Recycle America October 2007 - March 2008
Accounts Receivables Specialist
● Retrieved "Tax ID" numbers
● Filed and shredded confidential documents and bank receipts
● Utilized the "Reti" and "Peoplesoft" systems
● Printed up to 300-600 invoices and backups a day
● Corrected negative balance reports, using aging reports, then creating spreadsheet
(I worked from home from February 2007 to September 2007) Van Ru Credit Corporation November 2006 – January 2007 Licensed Accounts Receivables Specialist
● Collected and secured accounts at a minimum of $450,000 to $ 875,000 a month on private student loans
● Skip traced debtor information
● Informed the consumer of the status of the account to prevent possible post-judgment default
● Trained and managed co-workers and achieved significant improvements in their productivity
● Received payment by credit card, checks, and money orders
(I moved out of state to care for a relative from December 2005 to October 2006) American United Taxicab Services March 2005 - November 2005 Call-taker / Dispatcher
● Received calls at establishment, determined nature of business, and dispatched rides.
● Obtained caller's name and arranged for appointment with person called upon.
● Recorded up to 4500 calls a day. Documenting and recording, name, time of call, nature of business and person called upon.
● Trained and managed employees and achieved significant improvements in their productivity.
(Sought employment December 2004 – February 2005)
United States Postal Services September 1998 - November 2004 Mail-Clerk/Mail-Handler
● Sorted and time stamped incoming mail for distribution and dispatched outgoing mail
● Sorted incoming and outgoing mail into mail rack pigeonholes and mail sacks according to destination
● Fed up to 10,000 letters into electric canceling machines, OCR, flat sorter machines hourly
Education:
Milwaukee Area Technical College (M.A.T.C) - G.E.D Achieved Liberty University
-2 years of College
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