Customer Service High School

SHEKA KAMARA

**** **** ***** ****, *******, VA **171 • 571-***-**** • **************@*****.***

Highly motivated Customer Service professional with [Number] years of experience in resolving customer inquiries, improving satisfaction rates, and achieving [Percentage]% First Call Resolution across diverse industries. Highly skilled in complaint resolution, developing strategies that reduced customer escalation rates by [Percentage]99% while maintaining high satisfaction scores.

Customer-focused professional known for resolving escalations, reducing complaint volumes by [Percentage]% and increasing operational efficiency through data-driven decision making. Experienced Concierge excelling in vendor negotiations to provide guests with exclusive offerings, which increased dining service engagement by [Percentage] over [Year].

High-achieving Concierge with a meticulous approach to managing daily guest requests, consistently exceeding service expectations and driving repeat business from high-profile clients. Detail-oriented Concierge recognized for streamlining operations and mentoring staff on [System]. Led team training initiatives that reduced service-related errors by [Percentage] in the first quarter. Customer service excellence

Proactive problem-solving

Managing customer inquiries and complaints

Working Under Pressure during Peak Hours

Customer relationship building strategies

Time management for shift-related tasks

Team leadership and mentoring

Effective communication with team members

Increasing customer satisfaction via feedback

Multitasking during peak hours

Some college (No degree) - Criminal Justice - Strayer University - Alexandria, VA 2007 Associate of Arts - International Relations - Institute of business administration and technology - Freetown 2005 High School - Mesh High school - Freetown, Sierra Leone 1/12 to Present Security Supervisor - MaxSent - Annapolis, MD Created and implemented a visitor logging system that improved tracking accuracy and reduced access delays by

[Percentage].

Updated access control policies and procedures, improving building security posture and reducing trespassing rates by

[Percentage].

Conducted quarterly security awareness training for over [Number] employees, improving organizational security engagement metrics by [Percentage].

Supervised and coordinated a team of [Number] security officers to ensure compliance with regulations, reducing incidents by [Percentage] over [Timeframe].

9/22 to 2/24 Customer Service Center Representative - Comstock Holding Companies Inc - Reston, VA Implemented proactive solutions to resolve complaints, leading to a [Percentage]80% reduction in repeat contact calls. Handled the most complex technical issues, achieving [Percentage]80% first-call resolution with [Product Type] troubleshooting.

Proactively contacted customers post-interaction to ensure continued satisfaction, retaining [Percentage]% of at-risk accounts.

PROFESSIONAL SUMMARY

SKILLS

EDUCATION

WORK HISTORY

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