Process Engineer Regulatory Compliance
Resume:
KIMBERLY FRAZIER
***@*******.***
TECHNICAL COMMUNICATION MANAGER • REGULATORY COMPLIANCE COORDINATOR • TECHNICAL DOCUMENTATION MANAGER • DATA PRIVACY COMPLIANCE CHANGE MANAGER • AUTHOR POLICIES • AUDIT READINESS • STRATEGIC PLANNING DIRECTOR • MANAGE LARGE DOCUMENTATION PROJECTS • PROCESS ENGINEER• AUTHOR ITERATION CYCLE METHODOLOGY PROCESSES
KIMBERLY FRAZIER
***@*******.***
TECHNICAL COMMUNICATION MANAGER • REGULATORY COMPLIANCE COORDINATOR • TECHNICAL DOCUMENTATION MANAGER • DATA PRIVACY COMPLIANCE CHANGE MANAGER •
AUTHOR POLICIES • AUDIT READINESS • STRATEGIC PLANNING DIRECTOR • MANAGE LARGE DOCUMENTATION PROJECTS • PROCESS ENGINEER• AUTHOR ITERATION CYCLE METHODOLOGY PROCESSES
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Page 3 of 14
KIMBERLY FRAZIER
***@*******.***
TECHNICAL COMMUNICATION MANAGER • REGULATORY COMPLIANCE COORDINATOR TECHNICAL DOCUMENTATION MANAGER • DATA PRIVACY COMPLIANCE CHANGE MANAGER •
AUTHOR POLICIES • AUDIT READINESS • STRATEGIC PLANNING DIRECTOR • MANAGE LARGE DOCUMENTATION PROJECTS • PROCESS ENGINEER• AUTHOR ITERATION CYCLE METHODOLOGY
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WORK EXPERIENCES
Senior Technical Writer/Publisher/Editor Air Traffic Policy and Procedures CGH Technologies SubContracted to an Undisclosed Federal Agency July 2023 to Present
Create and Test Transformation templates using Adobe FrameMaker, to translate Broadband QuickSilver documents into DITA (structured documents)
Created and implemented training for the editor, writer, and publishing group on the Adobe Experience Manager Platform.
Migrate, manage, and publish content using Undisclosed Federal agency Universal Templates.
Create and test Undisclosed Federal Agency Universal Templates
Edit and manage FrameMaker Templates
Edit and manage FrameMaker Element Definition Documents
Kyndryl, Washington, DC, Security & Resiliency, Governance Playbook/Policy, and Procedure Writer and Business Analyst Special projects writer: Including RFPs, RFIs, and AI Prompting
June 2021 to July 2023
Major experience in these areas:
Governance (Policy, Legal & Compliance)
IS Management Controls and Auditing Management (Projects, Technology & Operations)
Management – Projects and Operations
Information Security Core Competencies
Strategic Planning and Finance
International, Federal, and State proposals
India – Government
Singapore – Government
Britain – Government
Sweden – Government
United States – Government
DoE
DoD
NIST
FedRAMP
StateRAMP
With these business analyst requirements in practice:
Elicitation: Gather and document requirements from stakeholders to understand their needs and goals.
Data Analysis: Analyze data to show trends, patterns, and insights that can help in making informed business decisions.
Process Improvement: Show inefficiencies in business processes and propose improvements to enhance productivity and efficiency.
Solution Design: Collaborate with stakeholders to design solutions that address business challenges and meet the requirements.
Stakeholder Management: Work closely with stakeholders, such as clients, users, and project teams, to ensure effective communication and alignment of objectives.
Documentation: Create and maintain documentation, such as business requirements, functional specifications, and user manuals.
Project Management: Involved in project management activities, such as planning, scheduling, and monitoring project progress.
Change Management: Facilitate the implementation of changes by assessing the impact, developing change management plans, and supporting stakeholders through the transition.
Training and Support: Provide training and support to users during the implementation of new systems or processes.
Continuous Improvement: Continuously monitor and evaluate business processes to identify opportunities for improvement and drive organizational growth.
Author, design and implement cybersecurity, security, resilience and data privacy policies and standards for the Kyndryl global workforce and commercial partners. Performing daily as a focal and subject matter expert in the creation, editing, and management of signatures, rules and filters for specialized network defense systems including processes and procedures to:
-Manage information technology: Build process optimization and automation models, i.e., Service Now
-Manage and administer the governance of rules, signatures, and custom content for specialized CND applications and systems.
-Show potential conflicts with tool implementation to remediate these conflicts.
-Manage relationships with partner organizations to facilitate mission execution.
-Innovate creative solutions to challenging problems.
-Provide logical use case development.
-Provide and track requirements to engineering partners.
-Identify gaps in visibility or coverage of cyber defense systems.
-Prepare and brief: management and partner organizations on current state/proposed solutions.
-Prepare data analytics and reporting.
-Writing standards and various user policies using management tools for use case development and application Also writing policies for various users on enterprise and commercial cyber defense technologies
-Manage, edit, write, and administrate corporate standards on GitHub.
Security Information and Event Management (SIEM) systems. - Network Intrusion Detection System/Intrusion Prevention Systems - Host Intrusion Detection System/Intrusion Prevention Systems. - Security Orchestration Automation and Response.
Endpoint and Network Detection and Response.
User Behavior Analytics.
Network and Host malware detection and prevention.
Network and Host Forensic Applications.
Web/Email gateway security technologies.
Prepare and update commercial standards in relationship to international, federal and industry standards. Also writing policy and guidance for various proposal types, including proposal, POAM tracking and management.
-FedRAMP.
-StateRAMP.
-Commercial.
Delivering, according to NIST SP 800-37, REVISION 2: documentation of the stages through which information passes through a system, such as data maps or models; illustrating how information is structured or is processed by the system throughout its life cycle:
-Data flow diagrams.
-Entity relationship diagrams.
-Database schemas.
-Data dictionaries.
Providing advice, recommended practices, and knowledge from the body of work, i.e., document management integration engagements:
Focused on author usage guidelines for the CISO Architecture and Engineering organization Produced templates:
-Application Only TSD: Use this basic template limited to a particular platform component, i.e., Azure and/or M365
-Non-Complex: For 'small' changes or integrations.
-Complex: Created to guide multiple consecutive changes managing complex system integrations.
-Maintain GitHub Publications and code.
-Train new content managers.
-Advise use and ability of Git to management.
-Admin for repository of internally published Standard.
-Create training and documentation based on government and industry guidance and regulatory requirements.
- Create policy and procedures.
- Create and produce training
- Manage content on SaaS applications
- Create and manage Proposal templates.
Manage and coordinate proposals from creation to submittal, tracking the statuses, requirements, and compliances to make sure of how to implement the design and provide artefacts/documentation.
Provide as an SME for policy and procedure relating to system design & infrastructure. Also, SME for cyber security design, and procurement.
Attend events as a representative assisting the Vice President in presenting, analyzing potential customers and creating plans and playbooks to share as test cases for clients and potential.
Wrote, installed, planned, and mapped cybersecurity, data privacy standards, policies, and procedures, according to and including governance and standard controls:
ISO 27001:2013 ISO 27002:2022, NIST 800-53.
Software and Languages used: SharePoint, Lotus Notes, MS Office Suite, MS Access, Adobe, Service Now, Box. SSH (Git and GitHub, Linux, Python, JavaScript, SQL, HTML, markdown.)
Plan, map, and author cybersecurity, data privacy, and authorized user policy for the global organization.
Authorized User Guidance manual.
Corporate Standard- internal and commercial.
Plan with Chief Technology Officer VP; to deliver:
Strategy, design, training, and implementation controls, i.e., policy, and process.
Managing content over global, national, and local authorities to publish and present policy and procedure.
Responsible for planning, developing, installing, testing delivering, and tracking organization change management deliverables, for customer contract analysis, communication, training, stakeholder engagement, change impact assessment, organizational readiness analysis, coaching, resistance management, and change reinforcement. Produce various Proposals and proposal templates.
Alight Solutions, Remote - Washington, DC, Special Project Senior Content Designer AI Prompt Scripter
April 2022 to August 2022
Designed content template and wrote content for the Alight WorkLife Design System (AWLDS); focused on delivering AWLDS components, for use internally and international content development teams. Improved content development cycle; including approvals and publishing, using ZeroHeight, Miro, Slack, MS Suite, and Git. Also, many component development tools and applications to test components for accessibility and design.
Led system architecture discussions and effort; driving solution and product development, based on system reviews and survey responses. Lead and participate in system design planning and technology implementation roadmap.
Planning for current and future document management integration efforts.
-System tools and Templates
-Create demonstrations.
-Produce training.
-Show compliance.
-Write Documentation for various user types.
Cove Point Liquefaction Natural Gas Plant, Lusby, MD June 2019 - June 2021
-Liquified Natural Gas Technical (Procedure), Liquified Natural Gas SOP, Operations and Maintenance Engineer
-(Contract)
- Designed procedure projects, development, and publishing; authored administrative, operations, policy, process, and form design.
- Managed SOP and Operations compliance; made sure that the development of LNG Plant policy and processes reflected and collected evidence for all regulatory requirements and guidelines.
- Sanitize and edit Standard Operating Procedures (SOP), as well as Maintenance and Operations procedures to update language and remove archaic terminology, for gender orientation, cultural bias, and religious considerations.
- Managed and supported Documentum, including integration from MS Office Suite, Adobe Technical Suite, and other document data processors
Other cloud-based SaaS date/documentation systems.
Published content on SharePoint, and WebTop, managed on Documentum.
• Monitor, install, test, evaluate, and recommend application updates to the selected components of the Document Management client-side applications AND server-side updates.
CISCO Systems Fulton MD (Remote, Contract) Technical Writer/ Dedicated Firepower System Proposal Writer April 2019 - July 2019
Created brief customer-facing content collection for posts on Cisco.com and technical information tools. Using XMART – XML content development managed on Astoria (Cisco-specific application OxygenXML) – FirePower.
Worked closely with Cisco FirePower Developers, UX, Product Design and Product Management team, to understand product goals and strategies to develop customer-facing documents.
Effectively communicated research results in creative ways that drove impact.
Focused technology, strategy, security architecture, solution lifecycle, and relationship building: To build cybersecurity response, analysis, investigation, and/or network security operations documentation tools. Driving new tool/process adoption.
Focused interpersonal/leadership skills and worked collaboratively, with a variety of groups, from small internal teams to global cross-functional teams.
Working offsite, took the lead on a new project and learned modern technologies and processes for Demo presentations and customer videos
Manage with high detail: Documentation projects with excellent verbal and written communication skills, creating/updating documentation, and content, presented professionally to a variety of internal and external audiences.
Showed high adaptability and ability to produce high-quality work and solve difficult problems under pressure of deadlines, rapidly changing environments and physically and mentally challenging crises. Documenting with a high mechanical inclination, flexibility, and ability to adapt to changing requirements. (COVID-19)
Maintained a strong working knowledge of routing/switching/wireless (understanding and training to understand fundamentals based on the latest technologies and software development skills (to at least a CCNA equivalent)).
Strong troubleshooting skills, including the use of Software Development / Programming languages and API editing experiences (Python, JSON/YAML).
Project management including scope, budgeting, task tracking, and documentation.
Capital One, McLean, VA, Remote Documentation Project Manager, Cloud Custodian Content Compliance AI Prompt Scripter Oct 2018 - April 2019
Manage, develop, and produce: SOP and other documentation for a public cloud application to ensure enterprise-level platform compliance, subsequent level user documentation and revise development operational procedures. Provide analytics and service resiliency/recovery procedures, capture change management processes, architecture documentation, and cloud application documentation. Fostered collection of requirements from stakeholders to make sure platform user needs are met by current documentation. This position requires a strong understanding of cloud platforms and services, especially AWS Architecture knowledge and understanding: Financial Acumen: Use financial analysis to make decisions, evaluate opportunities and choices; and know how financial decisions impact business success.
Using extensive knowledge to use information and/or technology-related services with proven results in a quota-oriented sales environment, understanding high technology and technological innovations Microsoft Office Suite (Word, Excel, PowerPoint, Outlook), JIRA and Confluence.
Self-Management using corporate tools including JIRA, GitHub, Slack, and MS Office Suite.
Create process flows, diagrams, and maps using MS Visio
Snag IT – Screen recording, records, images, edit various media formats
Maintain a strong understanding of financial services businesses and structures.
Create, research, develop, manage content, and publish cloud security product line documents, managed over a virtual Windows machine environment (vDev) using a MacBook.
Strong knowledge of standard sales software including Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and Salesforce.
Foster a strong understanding of financial services, business partners and other organization structures
Authored a major incident compliance report.
Wrote corporate academic and training articles for corporate audiences.
Author data analytics report for each article for use, location, time, downloads, and other metadata
Present and collect FAQs to foster developer knowledge; to form a developer user process manual.
Collect and manage (to mirror current practices and laws) process compliance.
Prepare project members for audit, by incorporating compliance practices into policy, procedures, and processes.
Expert software knowledge is essential to this position: Confluence, Cloud Custodian, Understanding product in application over public, private and hybrid cloud formations AWS, GCS, and MS Azure. Produce, create and a video library to define and edify other documentation projects.
Assist team Scrum Master with an understanding of Agile methodology and JIRA tool at Capital One.
Led DevOps to complete and develop plans, process, and flow for software or system engineering development life cycle (SDLC or SELC) framework. Documenting all areas to create a reflection of the product: Using GitHub and Confluence, with GoogleDocs
Produce customer facing documents and manage updates, e.g., Release Notes, Technical Notes and User Manual
Produce DevOps Documentation templates, documents, and content for management documents.
Produce Data analysis queries to test product functionality across different platforms.
Create, edit, organize, and maintain developer and operational procedures, including maintenance, installations, and audit for private and public cloud security production over AWS, AZURE, and Google Cloud. Associating Kubernetes and other data tools/ applications.
Drove user engagement and satisfaction by fostering creative stakeholder collaborations.
FireEye Inc., Reston, VA Customer Facing Documentation Senior Technical Writer Proposal Manager February 2018 - June 2018
Research, develop, manage content, and publish product line cyber security documents, managed over a virtual windows machine environment (vDev) using a MacBook.
Expert software knowledge set essential to this position: Perforce, MadCap Suite, Security Orchestrator Systems and Plugins Represent Writing team as lead and attend scrum of scrum meeting for Writing team:
Security Orchestrator dedicated system writer, User Guide, Release Notes, and enhancements, on MadCap Flare. Optimized development team productivity, reflecting by serving as lead and attending scrum meetings.
Federal Project for CSRA (DoD), Linthicum, MD Consultant Oct 2017 - Dec 2017
Write, edit, and prepare internal materials, including company publications, group emails, intranet pages, training materials and employee meeting materials for dissemination through organizational communication channels.
Develop, plan, write, edit, and disseminate information to drive employee engagement through executive and enterprise communications.
Develop, recommend, and maintain editorial policy and branding guidelines.
Anticipate and manage internal and external crisis communications.
Develop communication plans for company operational or structural changes to ensure that change is managed effectively.
Monitor and respond to employee feedback regularly.
Interview source persons and research subjects to obtain information and verify facts.
Assign and/or direct graphic design and approve, for print pages, web pages, and device navigation.
HTML and HTML5 – design user experience, create structured documents, install attributes for APIs, webpages, and to "jacket" other codes and make them useable on any web device, anywhere, e.g., Web display and interactions/applications, storage.
Ensure federal compliance and ethics standards are met. Streamlined organizational communication through writing, editing, and preparing materials for Navy and Air Force Training content and system design.
Coordinate production and distribution of materials - Using: Microsoft Office, Adobe Creative Cloud, Confluence, Moodle, JIRA, Lectora and Captivate.
VT iDirect, Herndon, VA Senior Technical Writer Proposal Writer Aug 2016 - July 2017 Working to develop, maintain, and enhance the electronics and electro-optical systems, including circuit board development, firmware (FPGA & CPU) development, cable/harness design, documentation (design docs, test reports, etc.), board and system level integration and testing/troubleshooting, and analysis.
Build, Edit, create, and publish technical documentation for Software and Hardware products: User Guides. Technical Notes, Release notes, Quick Start Guides, and other variants. As a special Project created with MS. Access a database to manage and feature listing, allowing wider use of information as previous build was an MS. Excel spreadsheet used to present the information as PDF; database allows data collection, report, and status for any field point of measure. This action creates opportunity for project scope, management, and program resource assignment to guide long range development and program direction -focusing on product development.
Responsibilities:
Manage reference content development for telecommunication, web, and mobile application production projects. Manage projects using the Scaled Agile methodology.
Create process flows, diagrams, maps using MS Visio
Snag IT – Screen recording, records, images, edit various media formats
Data Analytics: Explore collection to expose operational data and observe trends to make sure content meets stakeholder expectations and requirements and to ensure development efforts are parallel to production engineering projections. Technical Writing Skills required for this position: FrameMaker v.10, v.11, v.12, SnagIt, Content Management, markdown, HTML, MadCap Suite, Microsoft Office 2016 suite - Word, Excel, PowerPoint, OneNote, SharePoint, Outlook and Visio, MS Access
Enhanced systems by documenting hardware and software data process, architecture, installation, and various user instructions, i.e., User Guide, Release and Technical notes. Also documenting the development cycle and relationship to other product line devices and systems.
Built documentation processes and methodology for software and hardware processes.
DirecTV, AT&T Entertainment, Clarksburg, MD Oct 2015 - Aug 2016
Documentation Process Manager
Also working in these roles in lab environment:
Stress Test Engineer, Stress Test Plan Author and Test Code Editor and Writer, also Scaled Agile Scrum Master Responsibilities include overall integration and testing of consumer level networking products (Broadband Routers,
Set Top Boxes, IEEE 802.11b/g/n Media Access Control and wireless local area network devices, etc., etc.) and services. Perform technical integration for DirecTV, AT&T Entertainment products, providing software lifecycle support and process development. Managing projects that utilize the Scaled Agile methodology. (Some projects still used Waterfall methodologies and tools to manage projects and testing schedule due to heavy focus on hardware development i.e., Set top box types and memory abilities.)
Technical Writing Skills required for this position: Linux RedHat OS, Python, C++, JIRA, Agile Methodology, SnagIt,
Microsoft Office 2016 suite - Word, Excel, PowerPoint, OneNote, SharePoint, Outlook and Visio, MS Access
Improved technical processes by documenting and analyzing integrations between DirecTV and AT&T products.
Increased efficiency by managing projects using Scaled Agile methodology.
Dominion Power, Millstone Power Station, Waterford, CT Procedure Writer III / Process Engineer Training March 2013 - April 2015
Manage, evaluate, and guide documentation upgrade projects for global library transformation project for Maintenance and Standard Operating Procedures – relating electrical and generation test processes
Managed and supported Documentum, including integration from MS Office Suite, Adobe Technical Suite, and Interleaf QuickSilver and Other cloud-based SaaS date/documentation systems.
Published content on SharePoint, WebTop, managed on Documentum.
Drove quality assurance initiatives by researching and managing content for all Electrical and Power generation procedures.
Enhanced documentation process by tracking all procedure development and approvals in an Access Database.
Sanitize and edit Standard Operating Procedures (SOP), Maintenance and Operations procedures to update language and remove archaic terminology, for gender orientation, cultural bias, and religious considerations.
Software and Languages Used: Adobe FrameMaker, Adobe CQ5 (AEM), Documentum MS Office Suite, QuickSilver, Maximo, Primavera, MS Project; SQL, C++, Python.
Procedure Writer: Research, develop, manage content, and publish all Electrical and Generation Test; Maintenance, installation, and quality assurance procedures.
Analog circuit design (drivers, power supplies, amplifiers, etc.)
Board and system level development, integration, and test
Testing/debugging and analysis.
Preparation of test reports, design documents and other documentation as necessary
Participation in field tests and experiments
Show, gather, and analyze information, threats, etc. to investigate and mitigate various risks.
Incorporate Cyber security best practices and frameworks (e.g., NIST 800-82, ANSI/ISA-62443-1-1, CIS 20, NIST Cyber
Security Framework, NIST 800-53, and other security control documents.)
Instructor and Trainer Content manager
Implemented and documented the SAT process by analyzing subject material for new and revised training, setting up job performance measures (JPMs), developing lessons, and evaluating training process.
Promoted industrial safety by modeling and reinforcing management expectations, applying human performance tools, and including ALARA topics in training material.
Contributed to organizational effectiveness by encouraging employee involvement, supporting housekeeping standards, and using human performance tools.
Held outage position when asked, obtained, and supported necessary qualifications, and performed management observations.
Achieved Reactor operator (RO) qualifications Certificate, INPO instructor certificate, writing Operations training; as well as curriculum, policy, and procedures.
Cisco Systems, RTP NC Project Manager, Telecommute Proposal Writer April 2010 – April 2013
Working closely with the Product and Development teams, I ensure that analytics implementations met business expectations for our documentation products and developers.
Managed a system of documentation called Documentum and document content in an application called Qvidian using a specialized web interfaced database to make secured content available to a worldwide audience, building content with a team of system engineers, developers, testers, and writers.
Created analysis/data queries for a high traffic, high availability website – to collect and analyze data collection around usage, campaigns, sales conversions, and other site traffic insight. Created a system that produced fifty-two large documentation projects/year that used data to validate and analyze problems through to development, production, and optimization.
My team met documenting analytics requirements based on business needs and analyst recommendations; articulated our findings as participants in Sprint planning, demos, and peer review meetings to establish and reinforce analytics priorities.
Our product and development teams focused to provide resources that ensured and described hard-, firm- and soft- ware systems. This focus required that we maintained high quality standards and format for customer facing documentation, and for our practice as designers, builder, and editors. We perfected our documentation process; interfaced and managed our content on to a high traffic website for corporate partners and global sales force. Further we provided analysis for the website to identify, modify, and curate the content to produce highly lucrative/productive documents.
We used statistical techniques from data mining, predictive modeling, and machine learning, to analyze current and historical facts to confirm trends, forecast sales and validate projections. To build, edit and manage content, we interviewed subject matter experts and produced product line/component on-demand proposals for several Cisco Collaborations. Our documents were produced in fifteen languages, and we observed, managed, and reported statistics and analytics for a high traffic, high availability website that we managed; and showed:
HTML and HTML5 – design user experience, create structured documents, install attributes for APIs, webpages, and to
"jacket" other codes and make them useable on any web device, anywhere, e.g., Web display and interactions/applications, storage.
A 99.5% feedback score from the sales teams contributed to a 63%-win rate for the proposal team.
Design, format, and update standard proposal templates for use by sales staff to reflect data projections and customer data insight.
Conduct peer reviews on newly written content and completed RFPs ranging from ten to over two hundred pages.
Manage, research, and develop comprehensive and detailed content including Cover Letters, Business Executive Summaries, Technical Solution Overviews, and Proposals.
Collaborate with marketing and engineering launch teams including Account Managers, System Engineers, Product Managers, and Product Messaging Managers to develop new product and solution content for sales distribution before launch date.
Coordinated development, review, and delivery of over 350 proposals for Unified Communications, Data Center & Virtualization, Collaboration, Enterprise Networks, and Smart + Connected Communities.
Analyzed metrics to create content that would meet business needs.
On-board and mentor content developers.
Generated proposal content based on technical products and solutions to assist the sales team with effectively responding to requests for proposal (RFP).
Participated in proposal campaigns that combined resources from marketing, engineering, and services teams to increase interest for a specific product launch.
Managed content into Sant Suite/Qvidian for sales team to customize proactive and/or create self-service proposals. Ensured revised proposals for all architectures and translations posted to company proposal website on a weekly basis.
Responsible for tracking weekly team assignments and generation of required documentation.
Developed user guide for the Marketing Acceleration Planner (MAP) Tool.
Documented business processes associated with MAP.
Appointed as MAP Administrator for maintenance and contact with Application Service Providers (ASP) to filter
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