Customer Service Marketing Manager

Brenda Shania

Hamilton, Ontario

437-***-****

********************@*****.***

Professional Summary

Customer-focused professional with extensive experience in ground handling, customer service, sales, and marketing. Recognized for exceptional organizational, time management, and leadership skills, with a strong track record in aviation, logistics, and travel industries. Dedicated to delivering excellent service and fostering positive client relationships.

Core Skills

• Customer Service Excellence

• Time Management & Attention to Detail

• Team Collaboration & Leadership

• Visa Processing & Documentation

• Problem-Solving & Conflict Resolution

• Sales, Marketing, and Client Relations

• Proficient in Ticketing & Reservations Systems

Professional Experience

Ground Handler

Cargo jet, Hamilton, Ontario

2024 – Present

• Perform packaging and loading of trolleys efficiently and accurately.

• Ensure timely handling and organization of cargo for on-time departures.

• Collaborate with team members to maintain smooth operational flow.

Customer Service Agent

Kenya Airways, Nairobi-Kenya

2018 – 2023

• Handled boarding processes, including printing boarding passes and verifying visas.

• Delivered boarding announcements and provided assistance at the ramp and lounges.

• Managed check-ins, baggage tagging, and tracking of lost luggage.

• Provided exceptional service, winning the Best Customer Service Award.

Sales and Marketing Manager

Alpine Travel Agency, Bujumbura -Burundi

2015 – 2018

• Led advertising campaigns to attract new clients and expand the agency’s customer base.

• Issued and reissued tickets, processed visas, and booked accommodations for clients.

• Conducted daily follow-ups with clients and prepared end-of-day reports.

• Trained and mentored new employees in agency operations.

Education & Certifications

• Bachelor’s Degree in Business Administration

• Passenger Service Handling Certificate

• EAP Qualification

• Best Customer Service Award

Language

French -Fluently

English-Fluently

Swahili-Fluently

Career Objective

Seeking a role in customer service, reception, warehouse, cabin crew,Food handling,and office Administration where I can leverage my expertise in delivering excellent client experiences and my strong background in aviation and travel services.

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