Customer Service Data Entry

Hadi Mahmoudi

Phone: 438-***-**** Email: ****************@*****.*** LinkedIn:

linkedin.com/in/hadi-mahmodi

Objective

Reliable and motivated individual with a strong work ethic and a diverse skill set. Seeking a challenging role where I can apply my adaptability, problem-solving skills, and commitment to delivering high-quality work in any environment. Eager to contribute positively to your team and grow professionally.

Skills

In fact, I was in a managerial position in our country, Iran, and I know that in order to work as a generalist here, I have to start from scratch, and I will. Because I was in a managerial position, I am completely proficient in how to manage the relevant work and turn threats into opportunities, as well as teamwork. I try my best to be completely flexible in the job position I am in and try to satisfy the relevant manager with my performance in any case. I know that I have to communicate very quickly with my work environment and have a very friendly relationship with my colleagues, and in this regard, I like teamwork and always try to solve work problems with focus, accuracy, and speed. I will briefly inform you about my characteristics as follows:

• Adaptability: Ability to quickly learn new tasks and adapt to different working environments.

• Communication: Strong verbal and written communication skills, comfortable interacting with people at all levels.

• Customer Service: Experience in assisting customers, addressing inquiries, and resolving issues in a timely and friendly manner.

• Time Management: Excellent at managing tasks, meeting deadlines, and handling multiple priorities in fast-paced environments.

• Teamwork: Collaborative and cooperative with colleagues, contributing to a positive team dynamic.

• Problem Solving: Able to identify issues and develop effective solutions.

• Technology Proficient: Advance knowledge of Microsoft Office Suite (Word, Excel, PowerPoint), and familiarity with common workplace software.

• Attention to Detail: Ensures accuracy in all tasks, from data entry to product handling and customer transactions.

• Work Ethic: Punctual, reliable, and committed to maintaining high standards in all tasks.

Work Experience

As I explained above, I have no work experience in Canada, but so far, all my job positions in Iran have been in management positions, of which I can mention one or two as follows: 1- Management:

Manager/Absaram Sazeh Company/Tehran-Iran

September 2020 - Present

- Providing high quality customer service to more than 50 customers daily, ensuring customer satisfaction.

- Handling customer complaints and resolving issues, maintaining a positive company image.

- Training new employees in company policies and procedures.

- Exporting and importing and developing the company's commercial department

- After-sales service and evaluating company customers and inviting them to monthly surveys

- Assist customers in product selection, increasing sales by 15%.

- Manage inventory and stock shelves to ensure product availability.

- Operate cash register and process transactions effectively.

- Process customer orders, returns, and exchanges accurately using the point-of-sale system.

- Ensure the store is well-stocked and merchandise is displayed according to company guidelines.

- Perform a variety of tasks such as cleaning, organizing, and preparing work areas for daily operations.

2- Management:

Manager/Ahora Teb Pasargad Company/Tehran-Iran

March 2010-March 2024

- Providing high quality customer service in the medical field

- Handling customer complaints and resolving issues, maintaining a positive image of the company.

- Export and import and developing the company's commercial sector in the medical and hospital fields

- After-sales service and evaluating the company's customers and inviting them to monthly surveys

- Helping customers in choosing products, increasing sales by up to 40%.projects

- Assisted customers in selecting products based on their needs, increasing sales by 10%.

- Managed inventory, restocked shelves, and ensured the sales floor was organized and clean.

- Operated cash registers and processed payments efficiently.

- Worked closely with the management team to meet sales targets and enhance store operations.

- Participated in promotional events and product launches, improving customer engagement.

- Greet and assist customers, answer product questions, and make recommendations based on customer needs.

- Operate the cash register, process payments, and handle returns and exchanges .

- Manage inventory, restock shelves, and ensure the store is clean and organized .

- Work effectively with team members to achieve sales goals and maintain store standards .

- Assist in visual merchandising and promotional activities to increase sales.

- Organized and sorted inventory, ensuring proper labeling and easy access to products.

- Assisted with loading and unloading shipments, maintaining workflow.

- Processed inbound and outbound orders, ensuring accuracy and timely delivery.

- Supported the warehouse team by cleaning work spaces and maintaining inventory levels.

Education

Master's degree program in civil engineering-soil mechanics and foundations in Civil Engineering

Islamic azad university – Zanjan- Iran

Graduated : December 2007

Certifications & Training

• Customer Service Excellence Online Training 2021

• First Aid & CPR Certified Red Cross 2020

Languages

• English (Fluent)

• French (Basic)

References

Available upon request.

Military Service:

Service Country: Iran

October 2012 to October 2012

compulsory Military service exemption medical

Volunteer Experience:

Volunteer Coordinator Local Charity Tehran-Iran March 2020 – August 2023

- Coordinated events and raised funds for the community.

- Managed a team of 10 volunteers, ensuring efficient operations

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