Customer Service Relations
Resume:
Miranda
Swantkowski
Roseville, CA 95747
(279)230 - 1111
*.***********@*******.***
Professional Profile
High-energy
Versatile, proficient
Experienced
Marketing & Sales
Education & Training
American InterContinental University – Online
CTEP Certified
AmeriGas Customer Service Training
To obtain a position where my experience and education can be applied to achieve organizational goals.
Qualifications Summary
Experience in day-to-day district operations; I.E; Effective distribution routes, maintain clean OSHA record.
Proficient in SAP – with capability of delivering on-the-job coaching
Encourages employees to succeed and achieve set goals
Ability to adapt positively to an evolving environment
Skills Summary
SAP District training
Full range of computer skills
Marketing and sales
Payroll, Accounts payables & receivables
Employment History – Training Related
Suburban Propane, Placerville, CA – May 2023 – Current
CSC Manager
Answered Customer Relations inquiries – quickly assessing the customer’s needs to deliver ideal solutions – over the phone and face to face.
Reviewed daily financials to budget and held employees accounting for performance.
Reviewed daily financials to budget and held employees accounting for performance.
AmeriGas Propane, Pahrump, NV – August 2013 – May 2023
CRR / QAS/ Area Coordinator / District Manager / Area Manager / Operations Manager/ Territory Manager
Driver/Technician utilization.
Fleet management – PM’s, VK’s, DOT using Holman
Manage production line, performance of cylinder per hour per employee metric is being kept.
Host daily huddles, weekly safety topics and monthly safety meetings.
Reviewed daily financials to budget and held employees accounting for performance.
Answered Customer Relations inquiries – quickly assessing the customer’s needs to deliver ideal solutions – over the phone and face to face.
Cultivated relationships with Business and Residential customers to create long term loyal customers, partial OPS trained as well.
Provided comprehensive administrative support to District manager and immediate supervisor – Month end reporting, Tank inventory, BI reporting, scheduling, accounts receivable, accounts payable.
Supported organizational goal of Delight the Customer – assisted and trained Jessup, MD Customer Service Representatives via Airborne program on SAP functionalities, Data Collation, Service, account setup
Provided direct support to nine DM’s for JJ Keller compliance, DVM and CCE reporting, maintained drive cams, assist AD with district audits, support to DM’s with hiring process in HR Smart. Provide daily review of daily goals for NPGP.
ManPower, Las Vegas, NV – February 2013 – August 2013
Customer Service Representative – Contracted Employee
Answered Customer Relations inquiries – quickly assessing the customer’s needs to deliver ideal solutions – over the phone and face to face
Provided comprehensive administrative support to District manager and immediate supervisor – Month end reporting, Tank inventory, BI reporting, scheduling, accounts receivable, accounts payable
Apple One, Las Vegas, NV – October 2012 – February 2013
Customer Relations Representative – Contract Employee
Capital One & GES
Answered Customer Relations inquiries – quickly assessing the customer’s needs to deliver ideal solutions – over the phone and face to face
Assisted business and consumer merchants with establishing lines of credit
Examined customer documentation for accuracy – request for new lines of credit
Utilities Inc., Pahrump, NV – April 2010 – October 2011
Customer Service Representative
Answered Customer Relations inquiries – quickly assessing the customer’s needs and problem in order to deliver ideal solutions – over the phone and face to face
Promoted Delight the customer environment
Accurately processed – Accounts receivables, TAP payments, customer account payments, bookkeeping
The Home Depot, Pahrump, NV – August 2008 – January 2010
Service Desk Specialist
Promoted Delight the customer environment
Answered Customer Relations inquiries – quickly assessing the customer’s needs to deliver ideal solutions – over the phone and face to face
Supported customers in placing special orders
Contact this candidate