Customer Service Bank Teller

*A Anzac Drive,Mabelreign, Harare Zimbabwe

+263********* **********@*****.***

A highly motivated and enthusiastic professional with exceptional communication and analytical skills

Bachelor OF Business Management & Information Technology

SAP Customer Service (CS/SM) Service Management Module Passed

IBM Customer Engagement Specialist Professional Passed

Google Analytics For Power Users Passed

Advanced Google Analytics Passed

The Fundamentals Of Digital Marketing Passed

Mobility Fundamentals Series: Wireless Technology & Standards Passed

2013

2020

2020

2020

2020

2020

2020

Strong communication and time management skills Customer Service Attention to detail and mathematical skills

Team player Customer oriented

Information technology Hardware and help desk support Microsoft

Feb 2024 - To Date

Bank Teller

Assisting customers with processing transactions, such as deposits, withdrawals, or payments, resolving complaints or account discrepancies, and answering questions.

Informing customers about bank products and services ie car insurance funeral policies, mtas.

Tracking, recording, reporting, and storing information related to transactions, bank supplies, and customers, ensuring all information is accurate and complete.

Maintaining and balancing cash drawers and reconciling discrepancies. Packaging cash and rolling coins to be stored in drawers or the bank vault. Keeping a clean, organized work area and a professional appearance.

Handling currency, transactions, and confidential information in a responsible manner. Using software to track bank information and generate reports.

Following all bank financial and security regulations and procedures.

IT Support

Troubleshoot technology issues.

Install and maintain equipment and software. Ask questions to pinpoint the problem.

Perform remote troubleshooting.

Help new employees set up their workstations. Maintain and upgrade equipment as needed.

Train new employees to use a company's software and apps. Work with existing vendors to evaluate new technology.

Respond to ad hoc and urgent requests.

Advise executives on the best technological solutions for an organization.

Monitor the performance of a company's desktop infrastructure and provide suggestions to improve efficiency. Test, install and set up application programs on user workstations.

Test network connections.

Train end users when new software or IT regulations arrive at a company.

Customer Service

Jan 2021 - Sept 2023

Aug 2017 - 01 2019

Resolve product or service problems by clarifying the customer's complaint; de of the problem; selecting and explaining the best solution to solve the problem; or adjustment; following up to ensure resolution.

Maintain financial accounts by processing customer adjustments.

Recommend potential products or services to management by collecting c analyzing customer needs. Prepare product or service reports by collecting and analyzing customer inform

Contribute to team effort by accomplishing related results as needed.

Manage large amounts of incoming calls. Generate sales leads. Identify and assess customers' needs to achieve satisfaction. Build sustainable relationships of trust through open and interactive communication

Provide accurate, valid and complete information by using the right methods/to

Meet personal/team sales targets and call handling quotas. Handle complaints, provide appropriate solutions and alternatives within the tim up to ensure resolution Keep records of customer interactions, process customer accounts and file .

Go the extra mile to engage customers.

Resolve customer complaints via phone, email, mail or social media. Greet customers warmly and ascertain problem or reason for calling.

Cancel or upgrade accounts. Assist with placement of orders, refunds, or exchanges. Advise on company information.

Take payment information and other pertinent information such as addresses a

May 2013 - May 2017

IT Assistant

Install, upgrade, support and troubleshoot Enterprise Applications.

Troubleshooting network connectivity in a LAN/WAN environments Install, troubleshoot for printers, computer hardware. Performed remedial repairs on computers laptops, printers.

Responsible for tracking hardware and software inventory.

Worked with vendors to support and resolve technical issues with in the desktop Arrange for and /or prepares equipment for shipping

/Receiving.

Maintain adequate knowledge of operating system.

Schedule and coordinate staff and other meetings. Prepare communications, such as memos, emails, invoices, reports and other Write and edit documents from letters to reports and instructional documents.

Create and maintain filing systems, both electronic and physical. Schedule appointments and maintain calendars. Schedule and coordinate staff and other meetings. Collate and distribute mail.

Prepare communications, such as memos, emails, invoices, reports and other Write and edit documents from letters to reports and instructional documents.

Contact this candidate