Customer Service Representative
Resume:
Summary:
Ederson Clot
Lake Worth, FL *****
*************@*****.***
Over 7+ years of working experience as a Customer Service Representative and Sales Representative with ENABLX- TTEC- Arise Solutions.
Skilled in handling calls 80-100 per day from customers promptly to avoid on- hold wait times with professionalism.
Experienced in answering and making calls to clients to learn about and address their needs, complaints, and other issues with products or services and following-up with customers on any outstanding matters and provide additional assistance as needed.
Expertise with recommending products to customers, thoroughly explaining details, assisting customers with setting appointments, special order requests, and arranging merchandise pick-up.
Responsible for maintaining customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Proficient with Customer service, call handling, Oracle PeopleSoft, CRM Software-Aws Salesforce, Sales, Salesforce and Microsoft office (Excel, Word) with typing speed of 35-40 WPM. Education:
BBA, Florida Atlantic University- May 2020
Skills:
Skills Years of Experience Year to Year
Call Handling (Inbound/ Outbound) 6+ Years Jun 2015 to Nov 2024 Customer Service 6+ Years Jun 2015 to Nov 2024
Microsoft Office- Data Entry (35-40 WPM) 6+ Years Jun 2015 to Nov 2024 Skills:
Customer Service
• Administrative Support
• Oracle PeopleSoft
• Product Promotion
• Typing Skills 35- 40 Wpm
• Microsoft Windows
• Active Listening
• CRM Software-Aws Salesforce
• Brand Representation
• Typing
• Windows
Professional Experience:
• Sales
• AWS
• Microsoft Excel
• Microsoft Office
• Communication skills
• Phone etiquette
• Data entry
• Inside sales
• Warm calling
• Google Suite
• Microsoft Word
• Bilingual
ENABLX - Remote (Contract- 3.5 Years) Jan 2021- Nov 2024 Customer Service Representative
Answered customer telephone calls promptly to avoid on- hold wait times.
Record all incoming issues using ticket-tracking software on the computer.
Administrative Support (MS Excel, MS Word, Data Entry).
Collected customer feedback and made process changes to exceed customer satisfaction goals.
Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Answering and making calls to clients to learn about and address their needs, complaints, and other issues with products or services
Follow-up with customers on any outstanding matters and provide additional assistance as needed. TTEC – Remote - PA (Fulltime- 3.10 Years) Feb 2018 to Dec 2020 Customer Service Representative
Answered constant flow of customer calls with minimal wait times.
Provided primary customer support to internal and external customers.
Recommended products to customers, thoroughly explaining details.
Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
Cultivated customer loyalty, promoted repeat business and improved sales. Arise Solutions - Miami, FL (Fulltime- 2.1 Years) Jun 2015 to Jan 2018 Sales Representative
• Increased sales by offering advice on purchases and promoting additional products.
• Achieved monthly sales goals by promoting product benefits.
• Assisted in product placement and visual merchandising, maintaining an attractive and inviting appearance.
• Evaluated inventory and delivery needs and optimized strategies to meet customer demands.
• Boosted brand awareness, implemented promotional campaigns and employed sales tactics as part of territory development.
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