Customer Service Care
Resume:
PROFESSIONAL
SUMMARY
CORE
COMPETENCIES
EXPERIENCE
AQUILA
JONES
**************@*****.***
McDonough, GA 30252
Customer-centric, detail-focused customer care professional with extensive experience managing and processing financial transactions, including bank deposits/withdrawals and cash/check/credit card handling per company policy and procedures. Achieves sales goals and delivers exceptional customer service experiences to diverse customer bases. Highly analytical and organized with remarkable decision-making and problem-solving abilities. Proven track record of consistently accurate financial transactions and balanced cash drawers. Excellent communication, negotiation, and upselling skills. Collaborates effectively with teams and all levels of management in a fast-paced environment.
• Financial / Sales Transaction Processing
• Client / Customer Account Management
• Customer Relationship Management
• Accounting Systems, Software & Tracking
• Cash Handling / Credit Card Transactions
• Microsoft Office Applications Proficiency
• Regulatory Compliance / Guidelines
• Quality Assurance / Quality Control
• Inventory Management / Stocking
DEPARTMENT SUPERVISOR 10/2022 to 05/2024
Lowes Home Improvement Warehouse - McDonough, GA
• Participated in weekly meetings with senior leadership teams to discuss progress.
• Collaborated with other departments to coordinate activities and resolve issues.
• Provided coaching and mentoring support to team members.
• Ensured compliance with all safety regulations across the department.
• Managed inventory levels of supplies required for daily operations.
• Investigated potential problems or discrepancies reported by team members.
• Resolved customer complaints in a timely manner.
• Organized special events or meetings related to the department's activities.
• Analyzed data to identify areas of improvement within the department. MERCHANDISING SPECIALIST 10/2022 to 05/2024
Home Depot - Ellenwood, GA
Analyzed consumer feedback data to identify areas for improvement in the merchandising process.
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• Developed and implemented merchandising strategies to maximize product sales.
• Performed regular audits of store shelves to ensure accuracy of pricing labels.
• Created visual displays for store shelves, counters, and windows to attract customers. Provided excellent customer service by addressing inquiries promptly and professionally.
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Resolved conflicts between customers and store personnel regarding purchase issues.
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• Provided excellent customer service by responding quickly to inquiries or complaints.
• Reported any discrepancies or damages in merchandise shipments promptly.
• Maintained accurate records of inventory levels, purchases, receipts, returns.
• Ensured compliance with corporate policies related to merchandising operations.
• Managed vendor chargebacks and follow up to maintain balanced inventory. Organized and located inventory, updating store spreadsheets to reflect statistical data.
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LOGISTICS AND REPLENISHMENT ASSOCIATE 06/2021 to 04/2023 Harbor Freight(Hardware and Power Equipment). - McDonough, GA Participated in team meetings to discuss new strategies for improving efficiency of ordering processes.
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Prepared reports that detailed shortages, overages and other discrepancies related to stock supplies.
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Performed cycle counts to determine inventory levels and reconcile differences with actual stock on hand.
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• Monitored backroom storage areas for organization, security and safety purposes. Tracked inventory levels in the system daily to anticipate future needs for restocking shelves.
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• Maintained cleanliness of the warehouse environment by sweeping floors regularly. RETAIL ASSOCIATE 12/2018 to 09/2021
MARSHALLS & BURLINGTON - McDonough, GA
Provided high-quality customer service and assistance by processing/reconciling transactions, including calculating total daily payments, balancing documented sales, and accurately recording transactions to ensure regulatory compliance of all documentation and paperwork
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Demonstrated outstanding customer service, resolved customer concerns, and contributed to building enhanced customer loyalty
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Facilitated increased revenue through promoting, cross-selling, and assisting customers with opening credit card accounts by offering discounts, benefits, and repayment plan options as incentives; responded to customer questions and concerns related to their accounts
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Managed high-dollar checks and cash handling responsibilities while maintaining financial accuracy by regularly counting cash, balancing cash drawer daily, processing bank deposits, initiating withdrawals, and escalating discrepancies to management as needed
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Double-checked cash drawer balance daily and ensured all supporting documentation reconciled with cash receipts and client transactions
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Thoroughly followed store policies, procedures, and guidelines to process transactions accurately and efficiently
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Achieved sales goals each month by identifying customer needs and recommending products and services
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Organized and maintained inventory by restocking shelves, communicating with vendors, and designing product displays
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Gathered customer feedback by engaging with shoppers to ensure satisfactory shopping experiences.
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MERCHANDISE COORDINATOR 05/2018 to 10/2020
BED BATH & BEYOND - McDonough, GA
Acted as customer agent and provided exceptional customer service through providing the best possible merchandise recommendations by identifying customer needs and directing them to appropriate departments
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Coordinated financial/business report download and distribution; created/assembled reports from company reporting systems; performed data entry into multiple company systems; performed sample room maintenance and sample dispositions
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Partnered with cross-functional teams and represented category areas as the primary contact for customer service, online customer interactions, and issue resolutions; assisted category management team members with administrative functions
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Ensured merchandise accessibility and design aesthetic by maintaining, cleaning, and organizing inventory.
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MATERIALS MANAGER III ORDER 05/2016 to 10/2019
High Power Electric(H.P.E.) - Atlanta, GA
• Ensured compliance with safety regulations in the handling of hazardous materials.
• Reviewed and revised inventory levels to ensure adequate stock of materials. Coordinated shipping and receiving activities to optimize inventory levels and minimize delays or back orders.
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EDUCATION
LICENSINGCERTIFICAT
IONS
POWER EQUIPMENT
LICENSING AND
CERTIFICATES
• Reviewed purchase orders for accuracy prior to submitting them for approval. Conducted regular cycle counts of stored items in order to verify accuracy of stock records.
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Implemented new methods for organizing inventory data in order to increase efficiency of operations.
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Maintained information database related to products and service availability, supplier capabilities and lead times.
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Identified dead inventory and created solutions for excess liquidation through creative inventory management solutions.
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Located and vetted vendors, established good relationships and negotiated contracts.
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• Verified purchase requisitions by comparing items requested to master list. Analyzed market and delivery systems to determine present and future material availability.
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Formulated and implemented annual purchasing plans and contracts, covering OEM, import, ingredients, materials and equipment.
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• Scheduled deliveries for company materials, supplies and equipment. Managed inventory levels and related documentation, producing regular reports of activities.
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• Supported efficient manufacturing by keeping inventory within optimum levels. Located and vetted vendors to obtain desired stock on regular schedule and with consistent quality.
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• Performed write-offs for damaged and obsolete inventory items.
• Coordinated purchasing for raw materials needed in manufacturing. Collaborated with other departments such as Production, Purchasing, Quality Control to ensure that raw materials were available when needed.
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Inspected incoming shipments for accuracy and condition prior to acceptance into inventory system.
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Resolved discrepancies between physical inventories and computer records on a timely basis.
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Identified obsolete items in the inventory system and prepared them for disposal or sale.
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Southern Crescent Technical College - Griffin, GA
Associate of Applied Science
Radiology, 05/2022
(PLG) Insurance Academy
Associate of Science
Property And Casualty Insurance, 01/2022
Ola High School - McDonough, GA
Diploma
01/2020
Atlanta Metropolitan College, Associate License / Certification for Life, Home, & Car Insurance (In progress)
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• PLG Insurance Training Academy, Property & Casualty Insurance License pallet on a reach truck,used in light of its significance to large loads of materials heavier than 50Ibs. palle
Forklift License,Reach Truck,Order Picker,Electric Pallet-Jack,Standard Manual Pallet- Jack.Certified and Trained to operate and use a forklift to transfer and monitor Freight and incoming palletized inventory.
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