Customer Service Line Cook
Resume:
LaQuan Henderson
General maintenance /Dishwasher/ Line cook/Lead Concierge/ Cashier/ Laborer/ Stocker/ Pick & Packer/ Package & Mail handler
Jersey City, NJ 07302
**********@******.***
A self-motivated worker, whom is an team leader/player with experience in sales and customer service for 15+ years
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Porter/Maintenance
Sodexo - Jersey City, NJ
March 2019 to Present
Utility worker does a vary of task from washing dishes to cleaning toilets( All custodial work )( All porter work)( All maintenance work )
Concierge/Front Desk/Doorman
Planned Companies - Secaucus, NJ
October 2018 to March 2019
Resident housing logging in/out packages, guest, delivers, parking tickets, making complaints for residents and answering phone. Greeting all who comes in. Building link professional. Lead Concierge
Canco Loft Assoc - Jersey City, NJ
January 2016 to February 2019
Supervise all concierges on duty. Making of schedule for week of work and on call for all call outs. Contacting all employees for 24hr of coverage of facility. Notify all of lay off and or termination of associate
Concierge
Metropolis towers apt corp - Jersey City, NJ
March 2016 to October 2018
Receive packages log and chart them. Respond and greet guest and resident. Call for deliveries use radio to call out cars and guest and to communicate to co workers solve fix tenants problems log gym room and service reports. Building link professional
Dishwasher/ Line cook
Chillis - Jersey City, NJ
June 2016 to March 2017
•Collection of trash to dumpster for end of day and begin.
•Collection of dishes washing of dishes with and without machine.
•Finishing of meals and making of salads
•Start of day and end of day cleaning of floor, windows, and trash area as well as bathrooms.
•Portion of foods to be prepared.
Cook/ Prep
The Taco Truck - Hoboken, NJ
May 2015 to June 2016
•Worked with staff to clean FOH and BOH opening/closing.
•Starting and cleaning of grill as well as cooking of food, checking and keeping of food at temperature.
•Cutting of foods and making of side by hand daily. Cook/ Cashier
Kentucky Fried Chicken - Jersey City, NJ
July 2008 to April 2014
Worked with staff, Fostered customer relations, performed general administrative and organizational duties.
• Counted the safe at the beginning and ending of each shift
• Clean and disinfect dining area and bathrooms
● Received store deliveries
Education
High school diploma in Accounting
Hudson County Community College - Jersey City, NJ
January 2013 to Present
Diploma
William Dickinson High School Jersey City
September 2003 to June 2007
Skills
• Microsoft Office (10+ years)
• MS OFFICE (10+ years)
• Cash Handling (10+ years)
• Training (10+ years)
• Receptionist
• Fast Learner (10+ years)
• Communications (10+ years)
• Sales (10+ years)
• Customer Service Skills (10+ years)
• Communication Skills
• Customer Service
• Front Desk
• Guest Services
• Custodial Experience
• Construction
• Cleaning
• Maintenance
Assessments
Security guard skills — Proficient
January 2021
Assessing risks, enforcing security standards, and handling complaints Full results: Proficient
Customer focus & orientation — Highly Proficient
December 2019
Responding to customer situations with sensitivity Full results: Highly Proficient
Work style: Reliability — Highly Proficient
June 2019
Tendency to be dependable and come to work
Full results: Highly Proficient
Work style: Conscientiousness — Highly Proficient
September 2019
Measures a candidate's tendency to be rule-abiding, well-organized, hard-working, confident, and think before acting.
Full results: Highly Proficient
Attention to detail — Highly Proficient
November 2019
Identifying differences in materials, following instructions, and detecting details among distracting information.
Full results: Highly Proficient
Food service: Customer situations — Highly Proficient November 2019
Ensuring customer satisfaction, prioritizing tasks, and suggesting products in a food service setting. Full results: Highly Proficient
Work motivation — Expert
May 2020
Level of motivation and discipline applied toward work Full results: Expert
Retail customer service — Proficient
December 2019
Comprehending and responding to retail customer needs. Full results: Proficient
Workplace safety — Proficient
April 2021
Using safe practices at work
Full results: Proficient
Cashier skills — Proficient
January 2020
Calculating retail transactions and knowing cash drawer policies and procedures. Full results: Proficient
Front desk agent (hotel) — Expert
November 2019
Selecting hotel rooms based on verbal requests and identifying errors in hotel data Full results: Expert
Logic & critical thinking — Proficient
January 2020
Using logic to solve problems.
Full results: Proficient
Workplace English — Highly Proficient
February 2021
Understanding spoken and written English in work situations Full results: Highly Proficient
Basic maintenance and repair — Proficient
February 2021
Performing basic repairs and maintenance for apartment complexes, office buildings, and other facilities
Full results: Proficient
Mechanical knowledge — Proficient
November 2019
Measures a candidate's ability to understand and apply mechanical concepts and processes. Full results: Proficient
Call center customer service — Completed
June 2019
Measures a candidate's ability to demonstrate customer service skills in a call center setting. Full results: Completed
Customer service — Completed
August 2020
Identifying and resolving common customer issues
Full results: Completed
Customer service fit — Proficient
January 2020
Measures the traits that are important for high-quality customer service. Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Additional Information
SKILLS Microsoft Office Suites
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