Polly A. Banichar
*** **** *** ****** ********, PA 15084 724-***-**** ************@*****.***
Summary of Qualifications
• Over 30 years of experience with extensive experience supporting management of all levels
• Solid knowledge of all aspects of office administration, operations & accounting background
• Possess high performance standards and confidentiality
• Well-organized, self-motivated individual with ability to rapidly learn new tasks
• Track record for consistently meeting goals & delivering a high level of job performance
• Proven ability to build strong customer/client relationships
• Assists with the management, coordination and efficient operation of the company
Experience
2014-Present • Numeyer Engineering • Office Coordinator
• Prepare bidding documents and technical specifications for construction and procurement projects
• Monitor projects through advertisement, bid opening, award and contract execution.
• Coordinate meeting agendas, meeting minutes, periodic estimates, change orders, etc.
• Provide support for construction phase estimates, payment applications,
• Track and maintain master project cost data as well as cost codes
• Track and maintain master spreadsheet for projects
• Accounts Payable and Accounts Receivable
• Conserves managers time by reading, researching, routing correspondence, composing letters
• Safety Committee responsibilites
• Site Acquisition Submittals and change orders
• Maintains Project Trackers For Closeout Responsibilities
• Create Close Out Packages For Contract Jobs
• Create Customer Database
• Complete New Hire And Benefits Paperwork
• Oversee Supply Stocking And Ordering
• Maintain Vehicle Registrations, Inspections, ensure logs are up to date
• Obtain certificates of insurance
2005–2013 • Cuccaro Plumbing • Service Manager
• Utilize a consultative sales approach to connect with customers, identify problems provide solutions
• Prepare and present sales proposals, including scope of work and cost estimates
• Provide technical solutions and support for commercial plumbing projects
• Maintain proactive communication with customers, technicians, coworkers and suppliers
• Follow- up on project estimates and bids; prepare and execute final contracts
• Review and oversee implementation of approved/sold projects
• Collaborate with various business units regarding sales progress and customer status
• Maintain sales tracking reports and maintain communication with vendors
• Schedule appointments and dispatch service technicians.
• Customer support, complaint / conflict resolution, decision making
• Social Media Outreach
• Schedule and book service or sales appointments when clients and prospects call
• Develop profitable sales, and acquire customers through our established sales and marketing program
• Identify new business opportunities by performing direct sales activities
• provide support to the administrative personnel as requested
• Dispatch, manage and allocate resources to meet the expectations of our clients
• Assist in the quotation and order
• Confirm Purchase Orders against pricing and delivery time standards
• Work directly with customers to provide project updates, satisfaction surveys and follow-up
• Maintain a schedule of customer services and annual maintenance.
• Work with the sales team to produce marketing materials from technical content
• Manage USPS, FedEx, and UPS incoming/outgoing packages, supplies, postage
• Administer all incoming calls and ensure calls are redirected or messages are documented
• Manage stock of office supplies and marketing materials
• Handle other routine tasks including data entry, photocopying, faxing, filing, collating, and scanning
• Coordinate Logistics
1997–2004 • St. Francis Hospital • Front Office Coordinator
• Transcriptions, Prep Charts, Arrange Meetings
• Electronically schedule patients on Advanced MD/Medical Manager
• Process Monthly Reports, Create & Distribute Literature
• Processed Patient Hospital Reservations, Referrals, Insurance Verification
• Record & Document Daily Cash Intake, Medical Coding
• Review Operating Practices & Procedures with patients
• Assures Compliance With Federal/Medicare Guidelines And Company Compliance Policies
• Answers Phones, Takes And Relays Messages In A Professional And Timely Manner
• Reschedule Missed Appts and schedule surgeries
• Communicates With Patients Clearly Explaining The Clinic’s Practices For Insurance
• Meets With Patients On Their First Visit To Assure All Necessary Paperwork Is Completed
• Collects Patients’ Co-Payment Greeting all patients in a professional manner
• Checking for accuracy and completion of paperwork 1987–1996 • Vandergrift Borough • Executive Secretary
• Anticipated Needs Of Council, Treasurer & Police To Provide Support
• Enter Data, Prepare Reports, Refuse Billing, Collections, & Mail Merges
• Payroll, Accounts Payables. Prepared Bid Proposals & Contracts
• Worked with Borough Solicitor, Treasurer, Council, Mayor and Police Dept.
• Take & Document Minutes Of Meetings
• Prepared Travel Arrangements, Expense Reimbursements
• Maintained Employee Schedules & PTO. Processed Building & Zoning Compliances
• Meet With Individuals, Special Interest Groups & Others On Behalf Of Executives& Council
• Coordinated Projects And Events
• Tracks Expenditures To Ensure That They Do Not Exceed Budgeted Amounts
• Prepares Travel Authorizations And Vouchers As Necessary
• Create, Maintain, Update Policy & Procedures, New Hire Packets And Hr Forms
• Prepare check requests and pay program bills
• Set up, organize and maintain confidential files and agency documents
• Type reports & correspondence
• Monitor order & purchase supplies
Education
Duff’s Business Institute, Pittsburgh, PA Associates in Business Administration Graduated 1985 3.7 GPA
Skills
Service Titan, Advanced MD, Word, Excel, PowerPoint, QuickBooks, People Suite, Co-Construct, Medisoft, Publisher Pro, Photoshop/Illustrator, Adobe, GroupWise, Outlook, Peachtree, Great Plains, Salesforce and more.