Business Development Account Manager

SUMMARY OF QUALIFICATIONS

Articulate, well-organized sales/consulting professional with business-to-business experience and particular skills within strategic relationship development and management. Experienced with utilizing practical tools to introduce products and business inventory projection plans by applying best practices to expand customer relationships and secure a close-win deal. A proven track record with sales performance, client consultation, and achieving market penetration by identifying, analyzing, and pursuing new business and expansion opportunities.

Bringing to the table years of experience working in the telecommunications and cable industry to provide clients and businesses access to unified communications development to meet their current and future business needs.

Demonstrated Areas of Expertise

Technical Business Development

Transmissions Sales – New Business Development

Equipment Analysis Client/Vendor Relations

Fiber Optic Deployment Telecommunications & Cable

Metro Ring Market Research

Design Layout/VOIP Strategic Account Management

Multiple Billing Platforms Data Analysis

Client Service Management

PROFESSIONAL EXPERIENCE

Spectrum Enterprise/TWC, Rochester, NY 04/2013 - Current

Hospitality Strategic Account Manager

Upsell existing customers and contract renewal with mid-market and enterprise segments.

Develop customer-centric solutions and sales proposals on product benefits.

Communicate Time Warner’s value proposition.

Maintain all sales databases necessary to report sales activity and customer information.

Work collaboratively with in-house business services to ensure customer accounts are sold and completed within a timely manner.

Travel required.

Frontier Corporation, Rochester, NY 10/07 – 03/2013

National Account Manager

Provided dedicated services and internet connections. Point to Point T-1, T-3, and Metro E. Retention of current customer base with increased service.

Wrote proposals, designed layouts, and product pricing for the new and current customer base.

Audited equipment to strategize for new equipment and analyze replacement advantages.

Provided monthly sales forecasts to senior management. Customer site visits for new and existing customers.

Scouted area for new business.

Miscellaneous services in and outside office as required.

Travel required.

Kelly Mitchell/AT&T, Rochester, NY 01/07 – 10/2007

Project Manager - Telecommunications

Oversaw all aspects of the development and implementation of assigned projects and provided a single point of contact for assigned projects.

Received projects from original concept through final implementation.

Identified appropriate resources needed and assured that all team members were aligned with the project plan and objectives.

Developed detailed schedules to ensure timely completion of projects.

Documented and communicated the status of assigned projects.

Developed project plans through the input of appropriate functional groups and vendors.

Responsible for establishing project objectives, key milestones, and success criteria.

Managed teams via facilitation of team meetings and appropriate communication channels.

Utilized tools and methods to track activity and communicate project status.

Resolved project issues in a timely manner with internal/external team members.

Escalated issues when resolution road blocks exist.

Managed the integration of vendor tasks.

Tracked and reviewed vendor deliverables.

Coordinated application integration into the work processes of AT&T.

MPower Communications, Rochester, NY 6/2005 – 12/2006

Sales Account Manager

Provided dedicated services and internet connections (Point to Point T-1, T-3, and DS-3).

Audited equipment to strategize for new equipment and analyze replacement advantages.

Provided monthly sales forecasts to senior management.

ADDITIONAL EXPERIENCE

Global Crossing, Rochester, NY 05/2003 – 06/2005

Acquisition Product Manager

Provided dedicated services and internet connections to market base customers across the globe (Point to Point T-1, T-3 and DS-3). Increased Customer Bandwidth. Wrote proposals, designed layouts and product pricing.

AT&T/The Sutherland Group, Rochester, NY 11/2001 – 05/2003

Data Network Account Executive

Provided dedicated services and internet connections (Point to Point T-1, T-3 and DS-3). Increased Customer Bandwidth.

Global Crossing, Rochester, NY 1992 – 03/2001

Project Manager: National Operations Programs, 3/01 to 8/01

Identified and coordinated replacement of leased “point of presence” equipment, serving major customers at various locations throughout the United States.

EDUCATION

Rochester Institute of Technology (RIT), Rochester, NY 08/1997 – 06/2001

Network Management

Black Hawk Training Academy, Rochester, NY

NYS Security Guard Training – 8 hour Pre-Assignment Training Course (05/13/2017)

NYS Pistol Permit ~ #1118-85

VOLUNTEER EXPERIENCE

Church of Love Faith Center, Rochester, NY Security Team ~ 2008 - Current

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