Customer Service Team Member
Resume:
Lauryn Wright
Oklahoma City, OK *****
*************@*****.***
Professional Summary
“Excellence is not a skill; it’s an attitude” -Ralph Marston Authorized to work in the US for any employer
Authorized to work in the US for any employer
Work Experience
Spokesmodel and Promotional Model
Barbizon USA-Lubbock, TX
January 2013 to Present
• Paid work for services in promotional and spokesmodeling
• Ability to relate and connect with a surfeit of disparate people to offer nontangible services (i.e. modeling and acting classes offered through the company)
• Opportunities to audition for name-worthy roles presented
• Train, educate, and mentor young girls taking classes offered by company Team Member
HTeaO-Oklahoma City, OK
October 2023 to November 2024
• Drive thru components proficiency
• Cash handling + cash register
• tea brewing
School Photographer
Oklahoma School Photography-Oklahoma City, OK
August 2023 to November 2023
• set up and breakdown of lighting and other equipment per OSP policy
• act as a liaison for both staff and students
• provide a relaxed environment for students taking their picture.
• instruct and direct staff and students whilst taking photo for the best picture possible
• drive and arrive to school location on time and ready to set up and shoot (location changes daily)
• utilize customer service skills to provide staff and students with the best photography experience
• previous photography experience definitely necessary this job is currently my main source of income, but it is mostly seasonal. I am currently looking for another position to begin before the season ends. ends 11/06/2023
Youth Development Coach
The Summit Martial Arts-Oklahoma City, OK
April 2023 to August 2023
• youth development and coaching
• responsible for 60-100+ kids a day
• assist director in ensuring planned activities go smoothly
• transportation of children and staff via company vans to location and from main gym planned field trips/activities
• transport company vans from different locations owned by The Summit varying from Moore, Yukon, and Oklahoma City proper seasonal
Bartender/Server
Iguana Mexican Grill-Oklahoma City, OK
February 2022 to September 2022
• Ability to thrive and succeed in high volume and fast-paced working environment that offers a diversified coterie of clientele
• Efficient and effective communication and interpersonal skills are a must
• Memorize and execute different trainings with proficiency (server, bar, safety, or otherwise)
• Keep bar and associated areas cleanly and stocked daily/nightly
• Perform night time closing duties for FOH and Bar
• Proficiency in the ability to upsell and diffusing issues and concerns with customer base
• Train and prepare new employees "on the floor" and in bar
• The ability to improvise "on the floor", handling patron concerns, and with fellow coworkers is a must Customer Service Representative
Love's Travel Stops & Country Stores-Oklahoma City, OK December 2021 to February 2022
• Assist members with rewards program issues (i.e. forgotten password, merge card/card history/account history, balances, campaigns, create new accounts, etc.)
• Being skilled with the ability to retain a customer is a must
• Navigate through multiple systems via two computer screens for daily duties
• Proficiency in multi-line call maneuvering
• Multiple call-queue navigation required
Executive Administrative Assistant
Pest Defense Solutions-Oklahoma City, OK
October 2021 to December 2021
• Ability and adroitness in answering phones on multi line phone system
• Office filing and organization
• Create personalized gifts for long-time and returning patrons
• Observe office inventory and record when more supplies are needed
• General clerical support duties including: scheduling, filing, placing orders, Billing and invoicing
• Responded to emails/faxes from potential partners and clientele
• Managed and monitored payroll
• Coordinated accounts receivable/payable and reports, and relayed information to PDS owner
• HYBRID POSITON (REMOTE and ON-SITE)
Bartender/Server
Cotton Patch Cafe, LLC-Arlington, TX
May 2021 to October 2021
• Ability to thrive and succeed in high volume and fast-paced working environment that offers a diversified coterie of clientele
• Efficient and effective communication and interpersonal skills are a must
• Memorize and execute different trainings with proficiency (server, bar, safety, or otherwise)
• Keep bar and associated areas cleanly and stocked daily/nightly
• Perform night time closing duties for FOH and Bar
• Proficiency in the ability to upsell and diffusing issues and concerns with customer base
• Train and prepare new employees "on the floor" and in bar
• The ability to improvise "on the floor", handling patron concerns, and with fellow coworkers is a must job held concurrently with Ross & Matthews, P.C.
Administrative Assistant
Ross & Matthews, P.C.-Arlington, TX
March 2021 to October 2021
• This position made me responsible for: all data entry, sending and receiving top priority emails regarding member intakes and/or concerns to speak with an attorney, answering phone calls during high volume times for coverage, doing daily/monthly report
• Seasoned ability to handle phones, faxes, and other means for customer communication required
• Composed Document review reports for legal documents
• General clerical support duties including: scheduling, filing, faxing, placing orders and calendaring
• Ordered and distributed work orders
• Prepared expense reports for upper-level management review
• Create invoices and manage reports with software "Quickbooks"
• Responded to emails/faxes
• Ability to communicate with clarity and efficiency with the law team (composed of lawyers and their secretaries) and upper-level Management (i.e. HR, president of company, and head of department)
• Manage day-to-day operations of administrative team
• Review of subordinates' paperwork that would eventually be sent for upper-level management review
• REMOTE POSITION had to resign due to abrupt relocation ONLY Bartender/Server
TGI Fridays Franchisor LLC-Arlington, TX
February 2021 to May 2021
• Ability to thrive and succeed in high volume and fast-paced working environment that offers a diversified coterie of clientele
• Efficient and effective communication and interpersonal skills are a must
• Memorize and execute different trainings with proficiency (server, bar, safety, or otherwise)
• Keep bar and associated areas cleanly and stocked daily/nightly
• Perform night time closing duties for FOH and Bar
• Proficiency in the ability to upsell and diffusing issues and concerns with customer base
• Train and prepare new employees "on the floor" and in bar
• The ability to improvise "on the floor", handling patron concerns, and with fellow coworkers is a must job held previously and concurrently to Ross & Matthews, P.C. Administrative Assistant/Office Manager
Kennedy Bail Bond-Big Spring, TX
March 2020 to February 2021
• Assist office manager (before acquiring the position myself) in creating and delivering surety bonds to jails
• Proficiency in answering phone calls on multi-line system
• Ability to relay messages to office manager and owner of Kennedy's with lucidity and coherency
• Seasoned skills in accounts payable and receivable is a must
• Create and input invoices from Excel into software "Quickbooks"
• Manage day-to-day operations of Kennedy’s with other employees that were being supervised under myself
• Monitored, ordered, and recorded office supplies, and managing inventory via Quickbooks
• General clerical support duties including: scheduling, filing and placing orders
• Communications via text, phone, email, and fax with existing and potential clientele
• Assisted office manager coordinating and executing client release and shuttling to and from the jailhouse
• HYBRID POSITION (REMOTE and ON-SITE) job held with Alpha 360 Inspections concurrently until relocation
Administrative Assistant/Office Manager
Alpha 360 Inspections-Odessa, TX
July 2015 to February 2021
• Schedule inspections for owner of Alpha 360
• Sort and file inspection information methodically for future reports
• Create spreadsheets for finances, day-to-day operations, and other tasks via Microsoft Excel
• Create invoices for clients with itemized charges using Quickbooks
• Shred documents that contain sensitive and confidential client and office information
• Proficiency in accounts payable and receivable
• Organize calendar and arrange inspections according to owner hectic schedule
• HYBRID POSITION (REMOTE and ON-SITE) job held with Kennedy Bail Bonds concurrently until relocation Office Assistant/Receptionist
ODESSA COLLEGE-Odessa, TX
October 2019 to February 2020
• Help resident aids with recording: lockouts, altercations, payment of room and board, and other concerns
• Ability to answer phone with multiple lines with proficiency
• Transfer phone calls to appropriate department
• File paperwork for the office, resident aids, and residents in appropriate files (e-files and paper)
• Transfer paperwork via electronically and fax to correct departments
• Communicate and coordinate with other school departments for "Student Life"
• promote “student life” events to residents as they come home
• HYBRID POSITION (REMOTE and ON-SITE) job held concurrently with Kennedy Bail Bonds and Alpha 360 Inspections. Forced to resign job due to
COVID 19
Front Desk Agent and Night Auditor
CREST MANAGEMENT-Odessa, TX
December 2018 to October 2019
• Memorize and execute standard procedures to complete night audit
• Handle and relay patron concerns with hotel (i.e. issues with the room, problems with payments, questions about rewards system, etc.)
• Record and monitor inventory for office supplies and gift shop
• Ability to utilize and perform tasks via Excel and other Microsoft programs
• Perform and send invoicing to appropriate entities and clientele
• Perform accounts payable
• Train new employees on standard operating procedures
• Communicate with clarity to different departments in hotel for smooth operations Lead Sales Associate/Key Holder
Journeys-Odessa, TX
April 2018 to July 2018
• Ability to sell to and negotiate with customers
• Memorization and execution of sales tactics taught "on the job" and during required training
• Ability to upsell and recommend different products to increase sales numbers
• Commission-based salary with base pay
• Awarded lead sales associate after working on location for a month
• Most lucrative sales associate with the highest numbers per general manager
• Assistant Manager in training before leaving position to pursue nursing school Education
Central Oklahoma College
September 2024 to Present
central Oklahoma college - Oklahoma City, OK
December 2023 to August 2024
Odessa College - Odessa, TX
August 2018 to May 2020
Midland College - Midland, TX
May 2019 to August 2019
High school or
Capitol Hill High School - Oklahoma City, OK
May 2018 to December 2018
Skills
• Communication (9 years)
• Microsoft Office Applications (8 years)
• Marketing
• Training
• Communications
• Sales
• Receptionist
• Cash Handling
• Customer Service Skills
• Night Audit
• Venipuncture
• POS
• Phlebotomy
• EMR Systems
• Guest Services
• Experience Administering Injections
• Triage
• Patient Care
• Laboratory Experience
• Barista Experience
• Vital Signs
• Host/Hostess
• Hospital Experience
• Computer skills
• Data entry
• Medical office experience
• Serving
• Caregiving
• Food service
• Restaurant experience
• Microsoft Office
• Microsoft Excel
• Hotel experience
• Administrative experience
• Supervising experience
• Nursing
• Cleaning
• Leadership
• Documentation review
• Clerical Experience
• Medical Terminology
• Research
• Copywriting
• Proofreading
• Search engines
• Salesforce
• Microsoft Access
• Bartending
• Communication skills
• Customer service
• Medical Billing
• Medical Records
• Quality Assurance
• Management
• Accounts receivable
• Lead generation
• Personal assistant experience
• Computer networking
• Analysis skills
• Data collection
• Social media management
• Upselling
• Google Docs
• Customer service
• Photography
• Property management
Certifications and Licenses
AED Certification
Esthetician License
First Aid Certification
ServSafe
Food Handler Certification
TABC Certification
Driver's License
CPR Certification
Contact this candidate