Customer Service Higher Education

Eminetou Diane

347-***-**** • **************@*****.*** www.linkedin.com/in/eminetou-diane

QUALIFICATION SUMMARY: Bilingual French English professional with two years of customer service experience in Mali international airport Modibo keita, strong interpersonal and organizational skills, with a keen interest in leveraging language proficiency to facilitate communication in professional environments. seeking to leverage language skills, cultural awareness, and interpersonal expertise as an interpreter in a dynamic organization.

EDCATION

ISPRIC University: International Studies, Mali, Bamako Bachelor of Art and Science: August 2023

Relevant Coursework: International Communication, Oral/Public Speaking WORK EXPERIENCE

Quality Health Care Agency, Bronx, NY Sept..2023 – Jan. 2024 HHA/PCA

• Delivered compassionate and responsive customer service by addressing client needs, ensuring they received timely assistance with personal care tasks and daily activities in a respectful and professional manner. Guide server and busser teams to ensure flawless execution and safe clean-up post-event.

• Fostered positive client relationships by actively managing schedules, coordinating appointments, and encouraging social engagement to enhance overall well-being and satisfaction with services. Bamako's International Airport Modibo keita, Bamako, Mali Jan..2021 – Jun.2023 Customer Service Agent

• Bilingual: Fluent in French and English (spoken and written)

• Interpersonal Skills: Excellent active listening, empathy, and cultural sensitivity.

• Communication: Skilled in interpreting and adapting language for diverse audiences.

• Problem-Solving: Adept at resolving conflicts in high-pressure environments.

• Time Management: Strong multitasking and prioritization abilities.

• Technical Skills: Proficient in Microsoft Office Suite and translation tools. ACADEMIC PROJECTS

Intercommunications Conference Sep.2020

• Collaborate with CAMES (African and Malagasy Council for Higher Education)

• Standardizing Higher Education: CAMES helps to harmonize academic standards and qualifications across member countries, ensuring comparability and quality in higher education.

• Accreditation and Recognition: It accredits academic programs and institutions, which supports the recognition of diplomas and degrees across member states.

• Promotion of Research: CAMES encourages and promotes research within its member universities and research institutions to foster academic development.

• Professional Titles and Ranks: CAMES administers the process for granting professional titles and ranks for university lecturers and researchers, standardizing criteria for promotion and career advancement. Policy reforms and quality Assurance in higher Education Otc.2022

• Sharing Insights: Presenting Data, trends, or finding relevant to the education sector, such as enrollment statistics, funding opportunities, or policy changes.

• Introducing Reforms: Announcing new educational initiatives, policy updates, or reforms aimed at improving higher education.

• Funding and support: Sharing information about government grants, scholarship, or financial support for universities and student. SKILLS

Computer: Email and Chat Support System

Language: English (fluent), French (fluent),

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