Customer Service Data Entry
Resume:
YVONNE MILES
WORK EXPERIENCE
CONTACT
Patient Registration Rep.
PIH Health Physicians Santa Fe Springs, CA August 2019-Present
********@*****.*** Warmly welcomed 50-60+ Patients per shift coordinated check in, verified and
collected insurance/copay(or payment plan details), scheduled future
Moreno Valley, 92553 appointments and directed them to their assigned destination.
Managed 3 phone lines and facilitated over 60+ calls/ day with clients, vendors,
providers and staff also maintained in coming and outgoing faxes.
Maintained a organized clean professional work space and waiting area.
Provided excellent customer service with a helpful friendly attitude
Provided administrative and clerical support via AM, PM, SRIS,Phreesia and
EMR systems
SKILLS Coordinated pick up and delivery of express mail services, unpacked inventory
and stocked supplies.
Customer service Lastly smoothly managed the day to day front desk operations for a busy
outpatient clinic.
HIPPA
Financial Counselor/ Admitting Rep
Medical Billing
Anaheim Global Medical Center Anaheim, CA Sept, 2003 - June 2019
Data Entry
Answered incoming phone calls from customers gave assistance according to
the customer needs included but not limited too: benefit and eligibility, billing
and payments, authorizations for treatment and explanation of benefits (EOBs)s,
and any other necessary information during inbound and outbound contact
EDUCATION Managed authorizations for both inpatient and ER patients, including follow ups
with case management and insurance companies.
Sociology Completed daily consensus for all OB/ICU/TELE admissions
Made all attempts to resolve all member disenrollment/cancellation requests,
Long Beach City College complaint/grievances, and assisted the member with their questions or
concerns.
1993-1997
REFRENCES
Awards & Aknowledgements
Georgia Holcomb
Employee of the Quarter
562-***-**** No Absences
No Tardies
Highest Collector
Arriel Smith
*****@***************.***
************@******.***
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