On-Site Tech Support
Resume:
CONTACT
**********@*****.***
*** ***** **. *****, **. 17025
SKILLS
• MS Windows 2003 Srver
• MS Windows 2000 Pro
• Office 365
• On-Site/Helpdesk Support
• Ticketing Systems
• Active Directory
• UNIX
• SQL
• Mechanical Maintenance
• C++/PHP
• Microsoft Windows 7/10/11
• Forklift Certified
EXPERIENCE
Complemar Middletown, PA
TECH SUPPORT & QA MANAGER
08/2021 - 05/2023
On-site liaison for the corporate IT department. Physical maintenance of server and rack mount systems including related network hardware/cabling. Repair/refresh/re-install of on-site systems and OS. General tech support and maintenance for all workstations.
Respond to and investigate customer requests about discrepancies in inventory. Coordination of cycle counts. Locate lost inventory. Ensure all orders from the previous day were properly shipped. Assist in training of new employees on packing/mailing systems. Member of the safety committee. Assist project managers with any special requests. Assist team leads in coordinating, managing, training and issue resolution with team members.
ASK Foods Palmyra, PA
SANITATION TEAM LEAD
07/2020 - 04/2021
Direct 2nd shift sanitation department to best support production. Ensure all sanitation guidelines are followed. Maintain the factory according to USDA guidelines. Ensure all USDA required paperwork was promptly entered into system and paper backups. Coordinate with other department leads to ensure minimal downtime for production.
Souriau Emigsville, PA
MOLDING ASSISTANT
08/2011 - 03/2013
Sorting and packing of finished product. Setup and operation of injection molding equipment.
Rite Aid Camp Hill, PA
FIELD SYSTEMS SUPPORT
01/2008 - 11/2008
Assist field service techs with various failovers, hardware replacements and general support via phone and remote desktop. Answering and maintaining tickets submitted by the store personel through the ticketing system. Help store personnel with any issues including but not limited to: server outages, register crashes, program failures, power outages, wiring faults, database issues and updates, preventative maintenance of store systems, any issues arising from store hardware/software and supporting systems. Assisted in development, support and bug tracking of proprietary fax software including some minor programming in PHP and Pearl.
Vertis Communications Manchester, PA
POSTAL CLERK
11/2006 - 08/2007
Prepare postal paperwork for verification of bulk mailings. Process information from Account Executives into work orders for production on factory floor. Organization and filing of old work orders and postal paperwork.
New Concepts Manufacturing York, PA
INJECTION MOLDING OPERATOR
02/2005 - 10/2006
Setup and processing for various injection molds and support equipment. Quality checks to ensure all finished products are within set guidelines. Identify and correct any issues to ensure that the customer receives the highest quality product.
Consolidated Container Company York, PA
BLOW MOLDING OPERATOR
09/2002 - 02/2005
Maintenance and repair of all machinery in my department. Ensure all finished products meet specified guidelines. Assist all workers in my department with any problems that may develop.
Cresent Candle Company York, PA
WEBMASTER
11/2001 - 09/2002
Maintenance and repair of small network consisting of Windows 2000 clients and server. Design and maintenance of The Cresent Candle website. (www.cresentcandle.com). Since disbanded. Ensure all computers and Internet connection run at peak performance.
EDUCATION AND CERTIFICATIONS
Currently enroled in the Associates program for Information Security at HACC
Expected Completion: 06/2025
Current GPA: 4.0
Member of Phi Theta Kappa Honors Society
Microsoft Certified Systems Engineer: Windows Server 2k3
Issue Date: 01/10/2011
Microsoft Certified Systems Administrator: Windows Server 2k3
Issue Date: 11/09/10
Microsoft Certified Systems Administrator: Windows 2k
Issue Date: 07/28/06
Microsoft Certified Professional
Issue Date: 11/19/01
References are available upon request.
Contact this candidate