Part-Time Project Manager

Cheryl Lynn Small

Address: ***** ******* ******

Southfield, MI 48075

Phone: 313-***-****

Email: **********@*****.***

Linked in Profile: https://www.linkedin.com/in/cheryllynnsmall31344

PROFESSIONAL SUMMARY

Results-driven technical analyst with over 15 years of expertise in partnering with stakeholders to translate business requirements into functional specifications leveraging new technology and legacy systems for key implementations, process optimization, and workforce training. Accomplished project manager, database administrator, supervisor, trainer, presenter, and technical writer with a proven track record in operations support. A self-directed strategic thinker and resourceful problem solver with a strong commitment to driving innovation.

PROFESSIONAL EXPERIENCE

GOLD LIFE ENTERPRISES, Lawrenceville, GA 11/2019 – 11/2024

Licensed Financial Services Professional

Tailored insurance solutions for small businesses, families, and individuals based on financial situation, retirement goals, and tax considerations that balanced tax savings and income flexibility in retirement.

Assessed client needs, identified pain points, compared policies across carriers, educated clients on policy options, encouraged policy reviews, and provided ongoing support.

Recruited new agents and provided support with standardized training, and economical solutions for customer management (CRM) including website management, marketing strategies, sales, payroll, billing, reporting, and feedback processes.

AUTOMATIC DATA PROCESSING, Alpharetta, GA 12/2010 – 10/2019

Technical Analyst (Remote) – Emerging Technologies

Troubleshot issues for internal and external customers with structured approach to diagnosing and resolving technical issues across various devices and systems.

Collaborated with stakeholders to define, design, and optimize technology solutions that improved the client experience, enhanced workflows, and drove operational efficiencies.

Analyzed system data, workflows, and usage patterns to identify trends areas for improvement and opportunities for innovation.

Completed project to develop software application for detecting and eliminating duplicate entries in warehoused data by integrating multiple legacy systems and wrote procedures for scrubbing large databases, improving accuracy and operational efficiency.

BANK OF AMERICA MERRILL LYNCH, Duluth, GA 12/2009 – 5/2010

Project Analyst (Contractor) – Global Corporate and Investment Banking

Developed and deployed risk assessment software application designed to uncover insights, monitor, and report on warehoused data for billion-dollar business clients in line with stakeholders expressed priorities and compliance standards.

Built dashboard for analysis and reporting that provided historical, current, and predictive data views from Teradata. This system supported comprehensive analysis of loan culpability and contributed to product decisions and improvements.

Automated communication and reporting processes by integrating MS Office, SharePoint, SQL, and VBA, resulting in more efficient and streamlined reporting workflows.

UNIVERSITY OF CINCINNATI FOUNDATION, Cincinnati, OH 10/2004 – 08/2009

Assistant Director – Research & Advancement Services / Research Analyst

Served as bridge between department heads and technical teams ensuring clear communication of product goals and deliverables.

Streamlined recurring processes such as printed travel binders for Development Officers and annual goal reporting to paperless procedures. These initiatives resulted in a 50% reduction in operational time and increased projections accuracy.

Restructured donor solicitation procedures for improved predictive data collection enabling more reliable strategic planning.

Enhanced data mining techniques and optimized procedures to systematically identify and track "warm" prospects with a combined giving potential of $200 million in support of the university’s billion-dollar, 7-year Capital Campaign.

PROCTOR & GAMBLE, Cincinnati, OH 10/2001-10/2004

Administrative Assistant (Contractor)

Qualified consumer marketing research data (thoughts and feelings expressed by consumers during testing and interviews) into graphic organizers (e.g. spider maps, network trees, scatter maps, story boards), media posts, presentations, and reports.

Calendar coordination, travel orchestration, and communications converted into actionable tasks and appointments. Coordinated trade shows, consumer testing, and product launch gatherings.

Seamlessly integrated enterprise software, office equipment, and other resources to produce eye-catching presentations and displays, as well as functional communications with internal and external stakeholders.

Etec Systems Inc, Hayward, CA 03/1999-01/2001

Training Coordinator / Technical Writer

Facilitated employee technical training courses for microchip manufacturers and designer, and conducted orientation training.

Designed, created and maintained database interface for managing training courses and events. Managed project, special events

Conducted needs analysis to recognize and close performance gaps in processes and/or individuals.

Visa International, Foster City, CA 02/1998-02/1999

Executive Assistant (Contractor)

Provided administrative support to upper-level executives in International and U.S. Marketing responsible for coordination of travel, calendar management, and conference scheduling. Managed special projects, and corresponded with local, national and international customers, vendors and contacts.

Initiated international Olympic pin exchange and produced promotional materials for presentations.

Littler Mendelson P.C. San Francisco, CA 03/1997-02/1998

Executive Assistant (Contractor)

Assistant National Director of Finance with the compilation and distribution of financial reports to stockholders and partners

Queried data using a Paradox interface for the ELITE Law database.

Lincoln Child Center, Oakland, CA 11/1996-03/1997

Executive Assistant (Contractor)

Orchestrated committee and board meetings in support of the non-profit President and CEO of the organization built to empower vulnerable and disadvantaged children and their families.

Produced promotional brochures, flyers, form letters, etc., expertly utilizing MS Word, PowerPoint, Excel and Access.

Assisted grant writer in research and proposal submissions.

Golden West Financial, San Leandro, CA 10/1987-10/1996

Loan Processing Supervisor / Sr. Administrative Coordinator III

Supervised, interviewed, trained, set performance goals, and evaluated call center loan processors and admin personnel.

Spearheaded project to migrate from paper loan origination documents to electronic processing, underwriting, and closing using new Imaging technology, wrote procedure manual, and trained department on new procedures.

Consistently superseded customer service, quality and turnaround time goals for department.

Led project team to eradicate backlogged CRA loans and created procedures to maintain compliance, wrote training manuals.

SOFTWARE TECHNICAL SKILLS

Microsoft Office Power User: Access, Excel, Access, Word, PowerPoint, Project Manager, Teams, SharePoint

Database administrator: SQL, Python, and common ETL/ELT tools for warehoused data

Web Administrator: Python, Dreamweaver, Flash, HMTL, ASP, CSS, JavaScript, PHP, VB Script and VB.NET.

Software integration specialist: ASP.NET, VBA, Visual Basic, and C++ especially for Microsoft enterprise software

EDUCATION

WILBERFORCE UNIVERSITY, Wilberforce, OH 03/2004 – 05/2006

Bachelor of Science – Organizational Management

CINCINNATI STATE TECHNICAL & COMMUNITY COLLEGE, Cincinnati, OH 11/2001 – 01/2004

Software Engineering Technology

CERTIFICATES

GOOGLE TECHNICAL SUPPORT FUNDAMENTALS 08/2004

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