Human Resources Call Center

Chablis R. Williams

*************@*****.*** / 346-***-**** / Tomball, TX 77375

Summary

Conciseness, degreed professional with over 6 years in Human Resources, 4 years in training recruiting and marketing as well as having 3 years in Administration and 1 year as Patient Access Rep. Presented materials to groups of 10-75 customers and staff. Proven record of developing and implementing training to address essential corporate goals which resulted in a 19% increase in staff productivity.

Education

•Texas School of Business / Human Resource / Certification/ Houston, TX

•Business Management/ Lone Star Community College /AS / Houston, TX

•GED / Lone Star College Systems / Humble, TX

Areas Of Expertise

•Trained and educated professionals, potential clients, volunteers and general public

•Prepared and delivered 5-10 monthly presentations to groups of 10-75

•Developed 20 separate training manuals and handbooks with for company training

•Proficient in Microsoft Office and multiple learning management systems

•Proficient in HRIS Systems such as Workday, ADP, BambooHR, and ATS Systems

•Procured and retained and average of 10 New Hires per month

•Proficient in Data Entry with typing speed of 40wpm

•Familiar with EMS Systems and Insurance Verification

•Highly Proficient in Customer Services

Work History

• Ascend Staffing / Staffing Manager . 02/2022 - 12/2022

•Responsible for recruiting, interviewing, hiring and terminating for temporary and career placement opportunities

•Networked with area business organizations to maximize company name exposure

•Effectively negotiated terms of hire to maximize profit

•Responsible for unemployment claims

•SGS / Customer Service Rep/ Call Center 10/2021- 01/2022

•Worked productively to determine the needs of customers and fast track solutions to those needs.

•Answered inquiries by effectively researching, locating, and relaying information to customers.

•Maintained call center database by collecting and recording information.

•Continually worked to enhance call center's reputation by providing quality and timely service.

Conexes / Human Resource Specialist 07/2021 - 10/2021

•Processed timesheets for more than 150 company employees.

•Facilitated the bi-annual performance assessment process, which resulted in 12% increase in employee retention rate.

•Carried general administrative duties including but not limited to: scheduling meetings, maintaining employee files, managing and updating HR documents in HRIS Systems

•Maintained records of staff-related data such as payroll, turnover rates, and leaves in the database to ensure all employment requirements were met.

COVID-19 Data Analyst / Call Center 03/2020 - 05/2021

•Communicated and documented COVID-19 patients and other exposed persons via phone call, text, e-mail and other platforms

•Performed record keeping of more than 200 patients by logging client information within secure contact-tracing software

•Investigated and identified confirmed and suspected coronavirus cases, also documenting potentially affected contacts.

•Provided educational and informational resources regarding isolation policies and quarantine measures.

SNG Dialysis/ HR Coordinator 05/2014 - 07/2019

•Maintained reports on various activities such as employee training and career progression.

•Supported HR manager and department in administering and processing workers compensation, benefits, and payroll totaling $1.2M per year.

•Coordinate the applicant selection and screening process for growth initiatives, evaluate resumes and cover letters to identify talent, and conduct scheduling for interviews

•Collaborated with HR team to provide resources and improve support for over 200+ personnel.

References:

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