Change Manager

Mona Rezaei

** ****** *****, *******, **, Canada, M2K0B3

https://www.linkedin.com/in/monarezaei/

************@*****.***/+1-647-***-****

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Summary of Qualifications

• Project Management: Successfully contributed to large-scale advisory projects, demonstrating adept coordination with multiple business units. Instrumental in developing creative and effective solutions to address complex challenges.

• Training and Development: Proven expertise in corporate training and development within dynamic, fast-growing, and fast-paced environments. Demonstrated the ability to adapt to evolving industry landscapes and deliver impactful training programs.

• Team Collaboration: Recognized as a dynamic team player with a collaborative approach. Possesses highly developed interpersonal and leadership skills, fostering a positive and productive work environment.

• Innovation and Focus: Focused and innovative professional known for excellence in analytical thinking, research capabilities, and problem-solving. Exhibits a strong technical aptitude, staying abreast of emerging technologies to drive efficiency and innovation.

• Technical Skills: MS office, CRMs (Salesforce, MS Dynamic365 and Zoho), SharePoint, ProjectWise, Unifier, Process Mapping (Visio and Nimbus), ServiceNow, DataMart and Data Envelopment Analysis. Work Experience

Change Manager

Accenture/Infrastructure &Capital Projects, Toronto, ON 2022-Present Accenture Infrastructure &Capital Projects, provides consulting solutions on complex capital programs and projects such as Go Expansion, ranging from the delivery of large-scale infrastructure programs to complex capital initiatives for industrial manufacturers, public utilities, and power generators.

• Digital Transformation Project Management: Spearheaded successful digital transformations within the Metrolinx Go expansion Program, demonstrating a track record of excellence in driving organizational change. Specialized in guiding entities through intricate change initiatives, incorporating innovative technologies and strategies to optimize processes, elevate customer experiences, and enhance operational efficiency.

• Change Management Leadership: Adept change manager with a proven ability to translate business objectives into actionable change management plans. Recognized for fostering a culture of adaptability and resilience within organizations.

Senior Analyst

Optimus SBR, Toronto, ON 2021-2022

Optimus SBR is an independent consultancy with a long track-record of delivering results for clients in the Financial Services, Government & Broader Public Sector, Health Care, Travel, Social Sector, Transportation, Energy, and other industries.

• Strategic Business Transformation: Instrumental in advising the top five banks on optimizing their operational and business models, catalyzing transformative changes to drive business growth.

• Analytical Proficiency: Conducted detailed data analysis, procedure and regulatory analysis, process optimization, current and target state design, process mapping, and workshop facilitation. Translated findings into actionable technical and operational recommendations and roadmaps.

• Project Management Support: Assisted project managers in the initiation, planning, and execution phases of technical and operational solutions. Collaborated closely with cross-functional teams to ensure seamless implementation of recommended strategies.

Management Consultant

Impetus 3, Toronto, ON 2020-2021

• Consulted on corporate transformation strategy, focusing on process and people enablement, to assist companies in achieving technology benefit realization and addressing embedded change management activities.

• Conducted detailed data analysis, strategic planning, and lean service strategy. Synthesized performance measurement findings into actionable strategic insights.

Senior Consultant

Accenture, Toronto, ON 2018-2019

Accenture works with 89 of the Fortune Global 100 and have been recognized among Fortune's World's Most Admired Mona Rezaei

29 Singer Court, Toronto, ON, Canada, M2K0B3

https://www.linkedin.com/in/monarezaei/

************@*****.***/+1-647-***-****

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Companies for 20 consecutive years.

• Supported buyers and vendors utilizing an E-marketplace/procurement platform, providing guidance on its functionalities and processes through training sessions, troubleshooting, and vendor onboarding.

• Helped customize an E-marketplace platform by actively participating in change management and technology teams, translating client requirements into engineering language. Sales Manager

Grasshopper Solar, Mississauga, ON 2016-2018

Grasshopper Solar is one of the Canadian’s leading solar companies, with active residential and commercial lines.

• Sales Manager: Oversaw inside and outside sales teams comprising 40 individuals, surpassing sales quotas and providing support for residential solar projects.

• Corporate Trainer: Formulated training strategies, cost-saving programs, and tools to bolster sales, client care, legal, project management, and operational departments.

Research & Teaching Assistant

University of Ottawa, Telfer School of Management, Ottawa, ON 2013-2015 The Canadian Fisheries Research Network (CFRN) is a unique partnership among Canada’s academic researchers, fishing industry, and government to develop a national capture fisheries research capacity.

• Gained experience with strategic management by putting strategy into action through a developed performance measurement model and defined KPIs using Data Envelopment Analysis software.

• Lectured, coached, and mentored undergraduate students in business courses such as Project Management, Business Decision Models, Business Simulation, Managerial Accounting and Portfolio Management. Education

M.Sc. Systems Science (GPA 3.7)

University of Ottawa March 2015

• Thesis: Combining Balanced Score Card and Data Envelopment Analysis for Analyzing the Performance of Small-Scale Fisheries.

M.Sc. Industrial Management (GPA 4.0)

Imam Khomeini International University September 2012

• Thesis: Factors Affecting Decision Maker’s Risk Attitudes in International Construction Projects. B.Sc. Industrial Management (GPA 3.7)

Shomal University of Amol June 2007

• Capstone Project: Evaluating Managerial Factors on Productivity. Certifications

• Project Management Professional (PMP)

• Change Management Specialist (CMS)

• Lean Manufacturing Systems and Cell Design

• Introduction to European Foundation for Quality Management (EFQM)

• Quality Function Deployment (QFD)

• DIN EN ISO 9001: 2000 Quality Management System

Publications

• Identifying Significant Factors Affecting Decision Maker’s Risk Attitudes in Multinational Construction Projects in Iran.

(Journal of Basic and Applied Scientific Research (JBASR). Vol. 2, No. 12, 2012.)

• The Evaluation of Automotive and Spare Parts Companies by Balanced Scored Card Approach and Data Envelopment Analysis. (International Research Journal of Applied and Basic Science (IRJABS). 12,739, 2012.)

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