Customer Service Public Relations

Jeffry Bird

801-***-**** **** North *** West

Email: ********@*****.*** Mapleton, Utah 84664

Master’s degree in Science: Geography – Geo Spatial, Remote Sensing emphasis.

Fifteen years full-time professional sales presentations (live seminar and remote webinar).

Fifteen years teaching and project management experience at Brigham Young University.

Excellent verbal and written communication skills.

Leadership Expertise and Success (Professional and Community) small and large groups/teams.

Public Relations and Customer Service Expertise.

Problem solver, multi-tasker, successfully works independently or with a group

Strengths Sales Presentations

• Presenting/selling insurance marketing systems in seminars, webinars and individual presentations including: Promoting the value of marketing system as a tool for qualified agents Emphasizing advantages of marketing plan participation and adaptation Detailing compensation plan and benefits for independent agents and business owners

• Prospecting new clients through referrals, leads and calls (both outbound and inbound), networking

• Conducting discovery (needs analysis), scheduling and giving product demos, finding solutions to meet needs.

• Presenting proposals with price negotiation and closing sales including generating and completing contracts.

• Training new sales team members and managing sales teams.

• Additional Presenting/selling: Medicare Advantage Plans and Prescription Drug Plans, Insurance and Securities for long term retirement, Intricate Hospice Management Software, Achievement Systems and Sales Systems

Communication

• Positive attitude and ability and passion to talk about benefits of products and plans.

• Excellent verbal and written communication skills.

• Ability to listen to individuals needs and concerns. Management/Leadership

• Supervised all aspects of map production from basic design through four color printing.

• Managed and maintained inventory of departmental equipment and supplies, including computer hardware and software management.

• Directed and organized Mapleton City Fun Days 24th of July Celebration.

• BSA leadership: Unit Commissioner, Committee Chairman, Scoutmaster, Varsity Coach, and Venture Adviser. Public Relations and Customer Service

• Public relations regarding map use and needs for departmental, university, and outside agency needs.

• Demonstrations for visitors and guests, student and faculty consulting, and specific instruction for secondary education groups.

• Account Management.

Recruiting

• Executing Full-cycle recruiting process including: Networking, referral generating, outbound calling and other initial contact methods Screening qualifications and characteristic traits of candidates Directing and conducting candidate sourcing, interview coordination and onboarding Technical Skills

• Proficiency using the following computer software: Microsoft Office, including business presentations and seminars using PowerPoint Presentations and Excel Zoom, WebEx, Gotomeeting, Join.me, video conference solutions used as a remote tool for webinar presentations to present business and marketing systems Macromedia Freehand, Adobe Illustrator, and Adobe Photoshop as tools for cartographic design and publication

ESRI Arcview and Arcinfo as tools for geographic information analysis and modeling Intergraph Microstation as a drafting tool and architectural floor plans and geographic analysis Hospicesoft, as hospice management tool for hospice providers

• General computer systems management

• Analyze all aspects of projects to ensure all components accounted for and purpose and objectives met

Achievements Host and Presenter

• Nine years of full-time professional seminar and webinar presentations for live groups of 6 – 40. These presentations resulted in Federal Financial growing from 9 to 78 regional offices, averaging over 20% growth annually, and becoming largest index insurance marketing agency in the country. During initial expansion phase I ranked in the top 2 recruiters for 5 consecutive years in total recruits (new agents) and in cost per hire.

• Six years of additional seminars and webinars which included: Professional achievement coaching and product demo presentations (live and remote) to various industry administrators, directors, owners and teams

• Medicare enrollment for Humana helping them become leading prescription drug plan provider in region, and long term retirement planning and investment strategies. Instructor/Teacher

• Fifteen years teaching and project management at Brigham Young University.

• Taught beginning, intermediate, and advanced classes at Brigham Young University in the following courses: Map/Cartographic Design, utilizing computer design software. Class sizes: 20-30 students Geographic Information Systems (GIS), utilizing computer software as tools for spatial and geographic analysis. Class sizes: 15-25 students

Physical Geography, emphasizing environmental awareness and appreciation. Class sizes: 60-150 students

• Received high student evaluations in upper 10 percentile

• Received individual student appreciation letters Project Management

• Supervised design and production of hundreds of professional publications and thousands of maps, graphs, charts, and illustrations which included: The Encyclopedia of Mormonism, The Historical Atlas of Mormonism, World Regional Geography textbook

• Built and maintained Carto Account Fund which provided extra research funding, and hiring of additional student assistants for 15 years

• Public relations regarding map use and needs for departmental, university, and outside agency needs. Also included demonstrations for visitors and guests, student and faculty consulting, and specific instruction for secondary education groups

Mapleton City Fun Days Chairman

• Directed committee of 30 people which organized and carried out successful holiday celebration for thousands of community members, family and guests

• Directed the monetary aspects of event including the collection and safe handling of all funds generated and was highest net money amount in event history

• Public relations director covering all community areas involved in event

Experience

• Achievement Coach/Sales Griffin Hill 2017-Present

• Sales Account Manager Hospicesoft 2015-2016

• National Marketing Director/Recruiter Federal Financial 2006-2015

• Medicare Enrollment Specialist Humana MarketPoint 2005-2006

• Long Term Wealth Strategist United Securities Alliance 2002-2005

• Administrator, Instructor, Cartographer Brigham Young University 1987-2002 Geography Department

Education

• Master of Science – Geography Brigham Young University Provo, Utah

• Bachelor of Science – Geography Brigham Young University Provo, Utah

• Extra major skill in Mathematics, Brigham Young University Provo, Utah Japanese, Religious Studies

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