Project Manager Management
Resume:
James A. Herbert
Waldorf, MD ***** United States
********@*****.***
Professional Summary
Results-focused, strategic, and analytical project manager with proven expertise in project governance, business administration, and sales leadership, competently governing all facets of operations, from project planning to technical reviews and plan execution through completion. Equipped with an in-depth knowledge of the project management cycle process and able to effectively coordinate with all necessary teams and stakeholders to ensure smooth operations.
A competitive and accomplished leader with proven skills in strategic planning, risk management, project development, communications, and leadership. Demonstrated success in effectively directing programs and goals to achieve maximum efficiency. Utilize a forward-thinking approach to managing projects, effectively preparing and reporting information to teams, and coordinating the efficient allocation of tasks while ensuring compliance with schedules and program budgets.
Motivated and process-driven professional with experience developing technical solutions for various projects to support optimal organizational outcomes and achievement of financial goals. Excelled in applying superior expertise to drive optimal levels of performance by implementing strategic guidance and vision. Highly skilled at directing teams and fostering a culture of success within the organization.
Relevant Skills
Project & Program Management
Oversee all facets of the project lifecycle, including driving operational excellence and productivity and coordinating activities for teams to complete the project plan deliverables according to specifications, scope, and schedule.
Exercise leadership in reviewing performance reports and ensuring completion while attaining quality standards.
Align operations and project plans while continually communicating with clients to ensure quality control.
Cross-Functional Leadership Sales Operations & Business Administration
Acquired skills in operations leadership, strategic planning, decision-making, risk assessment and management, and performance management to effectively lead teams, manage projects, influence teamwork, meet deadlines, and surpass metrics.
Foster relationships with stakeholders, including clients, vendors, government officials, and Board members, and handle complex roles efficiently to guarantee service excellence; deliver top-quality management decisions while directing personnel to meet aggressive organizational goals.
Effectively allocate resources and organize workflows to deliver projects according to plans successfully.
Work Experience
Name of Company: WKM Solutions
Job Title: Project Manager
Location: Washington DC
Dates of Employment: May 2023 – Present
Point of contact for implementing organizational goals, including task fulfillment, team management, and timeline tracking of projects ranging from $500K to $15M. Involved in the planning, implementation, and ongoing support of company-wide undertakings, including bid reviews and vendor selections. Act as an intermediary between WKM Solutions, vendors, and clients to resolve budget, time management, and risk management issues. Provide technical assistance to the Operations Manager on daily operations.
Highlighted Duties & Achievements:
Effectively managed the completion of District of Columbia Public School (DCPS) projects, including the construction of two playgrounds, roof replacement, and student lounge/cafeteria renovation for Capitol Hill Montessori at Logan, Barnard Elementary School, Bunker Hill Elementary School, and Macarthur High School.
Streamlined the projects for better implementation to follow the K-12 construction process.
Travel to construction sites regularly to verify project status, and client satisfaction, and to respond to any requests for information.
Confer with personnel from the various departments within DCPS to meet current objectives, timelines, and requirements.
Manage and coordinate the preparation of project risk registers and budgets to ensure that costs are accurately identified for project proposals and support the project team in negotiation up to financial close. Then, manage within these parameters during the management and the delivery phase of the construction.
Create project timeline, track progress, and communicate status. Determine and document appropriate instructional methods, and create and track metrics, including survey development. Planned and wrote program communications and implemented sound change management practices. Influence key stakeholder relationships
Review, inspect, and oversee project performance to evaluate the efficiency and workmanship of each vendor to determine effective project completion during the close-out documentation process.
The team was successfully transitioned from Manager Pro to Procore database system, including testing, data migration, and file compromise.
Complete periodic progress reports and three-week look-ahead for status tracking and plan completion projections
Name of Company: Empire Today
Job Title: Assistant Sales Manager
Location: Odenton, MD
Dates of Employment: January 2021 – May 2023
Utilized exceptional sales and project acumen in performing multifaceted functions, including overseeing operations, evaluating data and metrics to lead process improvement initiatives, and directing innovative and engaging campaigns to attract sales and achieve set targets.
Highlighted Achievements:
Optimized operations and sustained service excellence through systematically allocating schedules and tasks, ensuring proper work organization to fully cover activities and leads with limited slots and time constraints.
Displayed hands-on leadership in supervising 27+ sales representatives, monitoring phone calls, providing ongoing feedback on staff performance, and delivering training to enable the successful closing of new orders.
Amplified efficiency by forecasting staffing needs and pioneering efforts to resolve anticipated work demands.
Played an integral role in implementing Empire’s Sales Education Program for sales representatives, driving positive performance results by implementing staff training on best practices and conducting field observations.
Leads program and stakeholder discussions, including learning and gap analyses, data collection from key stakeholders, and external/ internal research, to articulate business needs.
Deployed well-honed business, sales, and customer service acumen to review and overcome complex challenges related to sales and installation appointments.
Conduct meetings and presentations to share ideas, report findings, and statuses.
Delivered world-class training, and facilitated meetings with Executives, key stakeholders, and HR partners.
Name of Company: American Office
Job Title: Project Manager
Location: Washington, DC
Dates of Employment: January 2019 - December 2020
Led cross-functional teams and employed strategic leadership and project management expertise in directing the successful delivery and logistical installation for large contract furniture or equipment projects. Extended support and strategic direction for team members to coordinate support in planning logistics and ensuring optimal service delivery. Forged collaborative relations with operational levels and developed strategic plans to meet the company's goals and the projects’ objectives.
Highlighted Achievements:
Demonstrated top-level risk management abilities in resolving program problems of varying complexity, from analyzing key metrics to researching discrepancies and preparing reports & and briefings for management review.
Oversee all deliverables and milestones including management and tracking of risks throughout the project lifecycle from the initial opportunity identification through to construction and operational handover.
Develops, monitors, and manages project plans, and deliverables and ensures timely completion of customer service technology projects.
Leads ongoing cross-functional business process reviews and develops optimization strategies.
Evaluates customer service department business processes, gathers information, uncovers areas for improvement, analyzes root causes of business issues, anticipates requirements, and develops corrective action recommendations
Exemplified communication skills and project management expertise in serving as the liaison between the company and Federal Program Managers, leading the planning, monitoring, and closing of large-scale projects.
Coordinate to ensure a seamless transition between the completion of the construction phase and the commencement of the operations phase.
Streamlined projects by keenly supervising the key areas of the project, from project planning to implementation, client management, vendor relations, and employee oversight to project completion.
Name of Company: GB Shades LLC
Job Title: Assistant Project Manager
Location: Rockville, MD
Dates of Employment: December 2016 - December 2018
Fostered collaboration between teams and provided hands-on support in the planning and implementation of projects. Mobilized consistent support and leadership in supervising projects, reviewing progress against goals, aligning activities with schedules and expectations, and ensuring compliance with guidelines, timelines, and project standards. Employed strategic direction in revamping processes and proactively taking actions against possible issues; handled functions in triaging and resolving issues and implementing solutions to promote successful delivery of projects.
Highlighted Achievements:
Elevated strategic project planning in overseeing the end-to-end lifecycle of a large project that included the installation of a 600+ units apartment building with over 2100+ window treatments.
Lead operational handover from construction to service partners, including ensuring that all necessary client documentation is complete and accurate.
: Assist in directing, controlling, and managing consultants and contractors. This involves extensive communication with all consultants and advisors and regular review of the progress of their work to ensure that the optimal winning solution is developed and executed in a manner consistent with the bid and contract documents.
Delivered exceptional results and maintained a +5% average profit increase through efficient project oversight.
Showcased project management skills in consistently monitoring milestones, enforcing best work practices, and performing risk management duties to secure timely and professional completion of tasks.
Aligned operations and project plans with expectations while maintaining open lines of communication to provide timely updates on progress and implementing quality control measures across all project components.
Name of Company: Combined Insurance
Job Title: Territory Project Manager
Location: Beltsville, MD
Dates of Employment: October 2011 - November 2016
Strategically directed insurance sales efforts within the Maryland region, leveraging a deep understanding of market dynamics, customer needs, and service offerings to achieve superior business outcomes. Educated customers on the diverse range of service offerings, effectively conveying the value proposition and benefits to drive sales growth. Developed and maintained comprehensive management reports, implementation schedules, and key performance indicators, providing valuable insights to inform decision-making processes and drive continuous improvement.
Highlighted Achievements:
Effectuated honed sales and leadership capacities in steering initiatives, which delivered a +17% increase in sales volume and drove a +52.4% boost in purchase frequency within a 12-month period.
Managed and executed daily on-site activities for multiple projects, coordinated and participated in project meetings with subcontractors, consultants, and stakeholders at frequent intervals to discuss problems, progress, and scheduling of work.
Organized, attended, and participated in stakeholder meetings.
Conducted frequent property inspections to ensure projects followed proper safety precautions, supervised the work of contractors, escalated potential risks and issues as necessary, and ensured the physical integrity of the property.
Organizing, attending, and participating in stakeholder meetings.
Ensures project close-out documents are in order and filed appropriately.
Education
Master of Business Administration Strayer University, Washington, DC (2013)
Bachelor of Arts in History/Graphic Design Tuskegee University, Tuskegee, AL (1995)
License & Certifications
Project Management Professional Certification PMP Institute
OSHA 10 & 30
CPR
Core Competencies
Program & Project Management Sales Operations Project Planning Contract Negotiation End-to-End Lifecycle Management Productivity & Efficiency Process Monitoring People Operations Training & Development Operations Management Quality Control Performance Management KPI & Metrics Analysis Communication & Collaboration Problem-Solving Task Allocation & Prioritization Team Leadership & Coaching Program Evaluation Workflow Optimization Regulatory Compliance Workforce Planning Risk Mitigation Sound Decision Making Data Collection & Analysis Monthly Reporting
Technical Skills: Project Management Software ProCore Contracts Auto Cad Windows BlueBeam 10 IT Programming Adobe Photoshop Plan Grid Visio CRM Software Salesforce Workday Tableau PowerPoint Microsoft Office Suite (Word, PowerPoint, Excel) Social Media Platforms (Facebook, Instagram, YouTube, TikTok)
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