Customer Service Account Manager

AG

ANGIE GILLILAND

*******@*****.*** 573-***-**** Charleston, MO 63834

Seasoned sales professional with 14 years of experience, adept at managing client accounts and enhancing customer satisfaction. Expertise in programmatic job advertising platforms, serving employers, recruitment marketing agencies, and job boards. Seeking Account Manager role to leverage real-time solutions and strategic account growth. Proven skills in promoting products and boosting revenue by connecting with customers and effectively communicating sales recommendations. Well-organized, reliable and experienced in setting up displays, restocking shelves and supporting in-store customers with knowledgeable assistance. Enhance store loyalty with unparalleled support. Ability to Use Scanning Technology

Ability to Multitask

Cross Referencing

Ability to Close Business and Create New Opportunities Relationship Building

Outside and Inside Sales

Business Development

Networking

Recruiting

Territory Growth

Customer Relationship Development

Revenue Growth

Document Management

Client Engagement

Account Updating

CRM Software

Issue Investigations

Fastenal Cape Girardeau, MO

Account Specialist

08/2022 - Current

Cultivate and strengthen client relationships to maintain a solid customer base and meet sales objectives

Manage inventory effectively, ensuring optimal stock levels while coordinating with suppliers to negotiate favorable terms Enhance customer satisfaction by providing exemplary service, resolving issues promptly, and guiding informed purchase decisions. Maintained daily growth average of 35%

Ranked #1 in region for month of June 2023

Ranked #4 in region for month of September

Established accounts for new customers and updated existing accounts with current demographic and order information.

Grainger Industrial Supply Maryland

Heights, MO

On-Site Representative

10/2020 - 02/2022

Maintained accurate inventory levels and managed external client accounts, ensuring efficient operations and customer satisfaction Collaborated with Account Managers to identify and cultivate new sales opportunities, contributing to business growth leading to an increase of sales of $28,000 within 6 months

Developed strong relationships with customers through regular contact and follow-up calls.

Demonstrated proficiency in product sourcing, leveraging extensive knowledge of company resources and maintaining a commitment to safety through annual training.

Summary

Skills

Experience

Ace Hardware Ste Genevieve, MO

Assistant Manager

06/2018 - 10/2020

Managed inventory control by updating product labels and ensuring accurate pricing and item numbers

Delivered customer service by providing quotes on special orders and assisting with product identification and selection Supervised daily operations, including staff task delegation, deposit preparation, and handling of special orders.

Grainger Industrial Supply Fenton, MO

Customer Service Associate

06/2005 - 04/2007

Managed inventory and sourced non-catalog products, ensuring customer needs were met with appropriate solutions

Provided customer service at the counter, maintaining a positive attitude and contributing to team cohesion through effective communication and participation in safety training.

Hillsboro Hardware Hillsboro, MO

Store Manager

03/2000 - 03/2005

Fostered customer relationships and expanded contractor client base, contributing to business development through specialized job bidding for lumber and septic system packages

Managed daily operations, including employee supervision, scheduling deliveries, and handling financial responsibilities such as preparing deposits.

WorkForce/Express Personnel Services

Festus, MO

Account Executive

01/1998 - 03/2000

Enhanced sales by pursuing new business opportunities and consistently meeting or exceeding monthly and quarterly sales targets Fostered client loyalty and ensured satisfaction through exceptional customer service and the selection of highly qualified candidates tailored to client specifications.

North County Senior High School

Diploma

01/1991

Continuous Training Courses Fastenal, MO

Attended Regular Training Courses To Keep Up To Date On Products And Business Standards in Product Knowledge Education and Training

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