Program Manager Management

Phone: 240-***-****

Dr. Jeffie L. Powell, Jr.

Email: ********@*****.***

Program Manager

Dr. Jeffie L. Powell, Jr. is a highly accomplished and results-driven Technical Program Manager with over 15 years of Software Engineering expertise, and a proven track record of success in managing multiple projects aimed at improving quality and efficiency. He is a veteran PM with a Top-Secret Sensitive Compartmented Information with Full Scope Polygraph Security Clearance, trusted by executive management to handle critical stakeholder-sensitive projects. Dr. Powell is an expert in creating detailed project artifacts that are easily understood by multiple classes of stakeholders, and he utilizes servant leadership to collaborate and align with all team members. He has a wealth of experience leading large project teams with outcomes that are linked to organizational business goals, making him an innovative leader with a solid history of leading human resource, program management, and project management initiatives.

Career Highlights

National Security Agency - Manages and executes Agency programs in accordance with appropriate Department of Defense and Defense Acquisition Workforce Improvement Act (DAWIA) statutes, regulations, policies, and instructions governing Program Management. Ensures the optimum mix of cost, schedule, performance, and system supportability throughout the life cycle of the program. Coordinate and facilitate the appropriate Program requirement, solution, and implementation activities with project directors, technical leads, and mission stakeholders.

Jacobs Cyber & Intelligence - Identified critical tasks within Identity, Credential, and Access Management (ICAM) and providing technical solutions to challenging problems would be considered the most significant accomplishment by many employers of Program Managers.

Jacobs Cyber & Intelligence Developed software solutions in multiple languages and followed the agile software development lifecycle. Conducted scientific research in cybersecurity and related fields to support the missions of the Department of Defense. Determined system-level implications and created Standard Operating Procedures, User and Administrator Guides for multiple projects.

BAE Systems - identified and managed potential risks by proposing solutions that exceeded the stakeholder's expectations. This highlights my proactive approach to risk management and highlights my ability to provide valuable solutions to stakeholders.

Core Competencies & Technical Skills

Program management expert Linux/UNIX Technical Support

Business development savvy JIRA MS Project

Agile methodology Confluence MS Teams

Technical troubleshooting AWS Zoom

Project scoping Bitbucket Calendly

Risk management Cloud Computing Google Apps

Integrated master scheduling Software Engineering JAVA

Expert Stakeholder Management C C++

Change Management Adobe

Professional Experience

04/22/2024 – Present

National Security Agency – Technical Program Manager/Contracting Officer Representative (COR)– Fort Meade, MD (40 Hours/week)

•Managing a $109 billion-dollar multi-year contract that provides analytic engagement applications support to the Information Technology Infrastructure (ITI) for the NSA. Particularly, this program enables to the government to collaborate, conduct joint analysis and share data between joint partners.

•Develops comprehensive program plans, including defining program goals, objectives, deliverables, and timelines.

•Prepares and manages program budgets, monitors contract expenditures to ensure they stay within budgetary constraints, and approves invoices and payments according to contract terms.

•Identifies and engages with stakeholders, including government officials, contractors, and the public, to ensure their needs and expectations are met.

•Oversees the day-to-day operations of the program, ensuring tasks are completed on time and within scope.

•Manages resources, including personnel, equipment, and materials, to ensure they are used efficiently and effectively.

•Ensures the program complies with all relevant laws, regulations, policies, and guidelines.

•Tracks and reports on program performance using established metrics and KPIs (Key Performance Indicators).

•Identifies potential risks and implementing mitigation strategies to address them.

•Conducts regular reviews and audits to ensure program quality and effectiveness.

•Prepares and delivers reports to senior management, stakeholders, and oversight bodies on program status, achievements, and issues.

•Provides technical guidance and support to the contractor to ensure understanding and compliance with technical requirements.

•Maintains thorough and accurate records of all program activities, decisions, and communications.

•Coordinates with other government agencies, departments, and external partners to ensure program alignment and collaboration.

•Addresses and resolves any issues or conflicts that arise during the program lifecycle.

•Contributes to the strategic planning process, providing insights and recommendations based on program performance and outcomes.

•Identifies opportunities for program improvement, implements innovative solutions to enhance effectiveness and efficiency, and resolves contract performance issues or discrepancies in a timely manner.

•Assists in the development of the statement of work (SOW), specifications, and performance metrics.

•Conducts market research to identify potential sources and gather information on industry capabilities.

•Participates in acquisition planning to ensure contract requirements are clearly defined and achievable.

•Acts as a liaison between the contracting officer, contractor, and other stakeholders to facilitate effective communication.

•Keeps detailed records of contract performance, correspondence, and all interactions with the contractor. Prepares and submits required reports on contract status and performance.

•Assists with contract modifications and ensuring all changes are documented and agreed upon by all parties.

•Facilitates the contract closeout process, ensuring all deliverables have been received, and all administrative actions are completed.

•Evaluates contractor performance and providing feedback for future contract awards.

•Documents lessons learned and best practices to improve future contract management processes.

•Maintains high ethical standards and ensuring that all actions comply with government procurement regulations and policies.

•Remains updated with the latest regulations, policies, and best practices in government contracting to continuously improve contract management skills.

10/15/2020 – 6/12/2024

Jacobs Cyber & Intelligence - Program Manager - Columbia, MD (40 Hours/week)

•Expertise in identifying critical tasks within Identity, Credential, and Access Management (ICAM) and providing technical solutions to challenging problems. I lead the definition of project scope and goals, identifying and managing potential risks, and proposing solutions that exceed stakeholders' expectations.

•Responsible to the COR to capture key elements to ensure smooth transition at the end of the Period of Performance

•Acted as the Program Manager (PM) when the PM is absent and shall have the full authority to act for the Contractor on all contract matters relating to daily operations of each Task Order.

•Prepared monthly contractual deliverables, reported overall financials for the program, and led Project Meetings. Approve timesheets, tracked employee's vacation, conducted mid-year and end-year performance reviews for employees, and managed team training.

•Managed a $95 million-dollar multi-year contract that provides cybersecurity engineering support to the Information Technology Infrastructure (ITI) for the NSA. Particularly, the availability and security of this infrastructure is critical for the Agency to effectively execute Signals Intelligence and Information Assurance (IA) missions.

•Responsible for 56 FTEs with six different subcontracting companies partnered.

•My experience and leadership skills have enabled me to effectively manage cross-functional teams to deliver high quality results within tight timelines.

•Skilled in developing and maintaining Integrated Master Schedules (IMS) using Microsoft Project

•Proficient in analyzing project data from multiple sources, including financial and budgetary processes and timelines, to identify and manage potential risks.

02/24/2018 – 10/15/2020

Jacobs Cyber & Intelligence - Software Engineering Manager - Columbia, MD (40 Hours/week)

•Developed software solutions in JAVA, Python, C++, and C by gathering software requirements from stakeholders following the agile software development lifecycle.

•Created Standard Operating Procedures (SOPs), User and Administrator Guides for multiple projects.

•Worked with and administered Atlassian Software Development and Collaboration Toolsuite (JIRA, Confluence, Stash, Fisheye, and Crucible) for the software development team.

•Conducted mid-year and end-year performance reviews for employees.

•Mitigated issues with customers when products were not functioning properly.

•Provided over-the-phone support and technical assistance to customers with Atlassian Toolsuite.

•Conducted weekly and monthly updates to software applications used by stakeholders.

•Anticipated problems with solutions to mitigate unexpected issues for stakeholders.

09/04/2017 - 06/30/2022

Sett Solutions - Service Desk Specialist II Manager - Glenn Burnie, MD (40 Hours/week)

•Managed a team of service desk specialists in providing technical support for computer hardware, software, network, and telecommunications systems. I provided training and guidance to service desk staff on customer service skills and technical troubleshooting. I also established and maintained relationships with external vendors to ensure timely resolution of technical issues.

•Monitored service desk performance metrics to identify trends and areas for improvement and worked with senior management to identify and prioritize service desk projects and initiatives. I provided regular status updates to senior management on service desk performance and initiatives.

•Overall, my experience in managing service desk operations and leading technical teams has enabled me to deliver high-quality support services, enhance service levels, and meet organizational objectives.

•Led cross-functional teams to deliver high-quality results within tight timelines.

•Managed service desk operations and led technical teams to enhance service levels and meet organizational objectives.

11/10/2014 – 02/24/2018

BAE Systems - Software Engineer (Project Manager) - Annapolis Junction, MD (40 Hours/week)

•Developed software solutions by gathering software requirements from stakeholders following the agile software development lifecycle.

•Led a team of software engineers, system administrators, and test engineers on delivering IT, cybersecurity, and intelligence analysis to enable the military and government in recognizing, managing, and defeating threats.

•Supported and developed software engineers by providing advice, coaching, and educational opportunities.

•Collaborated with developers and database administrators on ensuring Identify Access Management (IAM) policies were clearly identified and applied.

•Managed a $127 million-dollar multi-year contract to provide cybersecurity infrastructure and software development support to the National Security Agency’s (NSA) High Performance Computing Infrastructure Group.

•Mitigated issues with customers when products were not functioning properly.

•Responsible for 58 FTEs with seven subcontracting companies partnered with the effort.

•Conducted mid-year and end-year performance reviews for employees.

•Anticipated problems with solutions to mitigate unexpected issues for stakeholders.

•Submitted financial reports (i.e., Funding Hours, Labor, Estimate Reports [FHLERs], weekly Burn Rate Trackers, Program Management Reviews [PMR], Provided Basis of Estimate’s [BOEs] and Rough order of Magnitudes [ROMs])

•Managed project schedules.

•Developed Standard Operating Procedures (SOPs).

04/16/2012 – 11/07/2014

National Security Agency – Computer Science Researcher Engineer – Fort Meade, MD (40 Hours/week)

•Conducted scientific research in cybersecurity, trusted platforms, mobility, communications security, and enterprise trust/policy management, with the objective of developing new and innovative techniques and technologies to support and enable the missions of the Department of Defense.

•Configured server and desktop operating systems such as Windows, Linux and Novell.

•Examined use case requirements to ensure that policies are implemented correctly.

•Configured Xen as a hypervisor module and implementing virtual machines with encryption, using Linux Unified Key Setup (LUKS).

•Researched new technologies and capabilities for Trusted Computing Systems and Computer Networks.

•Debugged Linux Kernels using Python 2.9.

•Designed client server networking programs in C/C++ and JAVA.

•Performed tasks that involve moderate to severe degrees of difficulty, with ensure the computer systems are operational and functional within a secure environment on Linux.

•Designed and modified applications using programming languages such as Java, Python, C++ and HTML.

•Utilized MySQL relational database management system.

•Utilized Web-based User Interfaces such as Apache Tomcat.

•Investigated and examined OpenStack to implement a cloud computing environment for private, public and hybrid computing environments.

06/10/2006 – 03/30/2012

Ricks Consulting Services, LLC - Software Engineer /Database Administrator - Norfolk, VA (40 Hours/week)

•Developed software solutions by gathering software requirements from stakeholders following the agile software development lifecycle.

•Provided hands-on training with commercial off-the-shelf programs.

•Implemented software requirements for client from technical requirements. Implemented client/server programs in C++ and Java for client that permitted informed customers they were out of the office and permitted customers to leave messages if they desired.

•Created relational databases for clients to store data in MYSQL and Microsoft Access.

•Created technical presentations and documents to complement the requirements for programs that were written in C++.

Secondary Education

Doctor of Information Technology - Capella University - Minneapolis, MN 11/2024

Doctor of Ministry - Liberty University - Lynchburg, VA 05/2019

Master of Science in Computer Science - Norfolk State University - Norfolk, VA 05/2016

Bachelor of Science in Computer Science - Norfolk State University - Norfolk, VA 12/2008

Professional Certifications

CompTIA - Security Plus, [COMP001021126441, Expires 1/25/26] 2017 Project Management Professional - (PMP), [3121260, Expires 7/30/2024] 2021

Certified Information Security Manager - (CISM), [232172691, Expires 1/31/2027] 2023

Conference Proceedings

J. Powell, A.T. Williams, L. Wahsheh and C. Hinds. “Digital Forensics Investigation in Secure Cloud

Computing Environments.” ADMI 2011. Clemson, S C.

Research

Powell, J. L. (2010). Forensic Analysis of Cloud Computing. Master Thesis, Norfolk State University.

Powell, J. L. (2024). Exploring the diverse perspectives of usability, usefulness, and security in disaster recovery planning. Doctoral dissertation, Capella University.

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