Customer Service Case Manager

DEDRA BLANSON

SUMMARY

• Dedicated motivational leader and organizational problem-solver with advanced supervisory, team building, and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring, and morale-building techniques to maximize employee engagement and performance.

EXPERIENCE

CSBG Coordinator, 06/2019 - 01/2023

Ouachita Multi-Purpose CAP - Monroe, LA

• Plans and manages operations to achieve objectives within budgets.

• Generates quarterly and annually reports, compiling and organizing key data.

• Supervises case managers.

• Spearheads quarterly food distributions for eligible citizens of Ouachita Parish. CSBG Case Manager, 01/2014 - 06/2019

Ouachita Multi-Purpose CAP - Monroe, LA

• Analyzed departmental documents for appropriate distribution and filing.

• Accessing customer needs to develop strategies to help customers.

• Advocating and rising awareness on behalf of customers and the needs of the community.

• Correspond with various organizations to fulfill the need of the customers.

• Maintain contact with customers to determine stability for 180 days. Document Specialist, 01/2013 - 09/2013

Chase Mortgage - Monroe, LA

• Completed documents and work requests according to company standards.

• Uploaded documents to control sites, tracked transmittals and coordinated revisions. Business Owner/Operator, 06/2010 - 12/2011

Heaven on Earth Child Care - Monroe, LA

• Monitored compliance with state, federal and company regulations, standards and requirements.

• Hired, mentored and monitored qualified childcare staff.

• Oversaw daily activities and programs to educate and socialize participants. Assistant Manager, 09/2010 - 03/2011

Sun Quest Properties - Monroe, LA

• Collected monthly assessments, rental fees, deposits and payments.

• Met with prospective tenants to show property and assess applications or sign leases.

• Worked with on-site and remote service providers to support tenants requesting accommodations.

CONTACT

Address: Monroe, LA 71201

Phone: 318-***-****

Email: **************@*****.***

SKILLS

• Good work ethic

• Conflict resolution

• Decision-making

• Training & development

• Analytical

• Friendly, positive attitude

• Communication

• Supervision & leadership

• Planning & organizing

• Active listening

ACCOMPLISHMENTS

October 2014 -Within seven months of my

hiring date, I became a full-time employee

with salaried pay along with full benefits due

to my dedication and superior customer

service at OMCAP.

March 2014- Ordained and Installed as a

Pastor at Outreach Praise and Worship Center

under the leadership of Apostle/Elder Blanson.

EDUCATION AND TRAINING

Certification, Computer Technology, 05/2004

OIC - Monroe, LA

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