Project Manager Program

PROFESSIONAL SUMMARY

Dynamic Senior Project Manager with over 15 years of experience delivering IT and business projects for Fortune 500 companies like Vertex Pharmaceuticals and HSBC. Key achievements include:

• Achieved a notable increase in resource utilization metrics by improving task prioritization strategy for ongoing projects; implemented weekly review sessions that led to optimal use of all available resources.

• Reduced budget discrepancies by 15% across three concurrent projects while managing a total annual budget of $2 million.

• Completed technology project three weeks in advance of the timeline while leading cross-functional teams of 10-15 contributors.

PROFESSIONAL EXPERIENCE

VERTEX PHARMACEUTICALS (Contractor) Boston, MA

Sr. Project Manager / Program Manager February 2023 to September 2024

Managed in parallel Acquia Digital Experience platform-based Consumer, HCP, and Digital related technology projects within two drug marketing organizations increasing website visits by 15%.

Spearheaded the development of five new content-driven brand websites while refreshing existing sites with engaging videos and updated forms; coordinated efforts among 15 contributors to ensure consistent messaging across platforms.

Streamlined efficient scheduling of 12 small-scale updates and large multi-month initiatives utilizing AWS infrastructure; optimized resource distribution amid diverse projects with budgets from a few thousand dollars to $500K.

Defined project scope in collaboration with stakeholders, developed structured work breakdown plans, and utilized resources to deliver projects on time while increasing resource distribution efficiency by 15% through revised processes.

Teamed-up with cross-functional teams including Marketing and Software Development to deploy innovative brand initiatives on websites and mobile apps; secured approvals from Medical Review Boards for more than 20 monthly content pieces.

NORTHERN TRUST (Contractor) Chicago, IL

Sr. Project Manager / Program Manager February 2021 to January 2023

Drafted and executed comprehensive Project Management Plans for the Digital Transformation Enterprise Program, streamlining financial tracking processes that resulted in a 15% reduction in budget discrepancies across three concurrent projects.

Partnered with cross-functional stakeholders in guiding enhancements, support and infrastructure concurrent projects within Wealth Management; in total ten releases.

Supervised a team of ten on-shore/off-shore contractor system analysts, developers and testers resulting in a 20% enhancement in the efficiency of resource allocation.

Combined efforts with finance teams to drive Capital and Operating Budget planning for a two million dollar annual budget; ensured precise reporting, which facilitated informed decision-making on project capital and expense costs.

HAVAS LIFE METRO (Contractor) Chicago, IL

Sr. Project Manager July 2020 to November 2020

Initiated and carried-out five project plans utilizing a hybrid Agile methodology.

Conducted daily tracking of project progress during morning scrubs across five departments, improving resource allocation effectiveness by 15% while ensuring alignment on deliverables and reducing delays in execution.

Led concurrent projects while partnering with five cross-functional stakeholders; project deliverables encompassed print, electronic/digital, both materials/panels, digital banner ads, market research, messaging, creative campaigns and decks.

ABBVIE (Contractor) Mettawa, IL

Sr. Project Manager February 2019 to June 2020

Led a cross-functional team to execute technology projects utilizing Adobe Experience Manager (AEM) across Women's Health divisions; refined digital assets added over 50 pieces of fresh multimedia content enhancing customer interaction.

Scheduled the comprehensive development timeline for thirteen distinct digital brand website updates, expertly balancing urgent requests with strategic initiatives while collaborating closely with cross-functional teams.

Managed project budgets from $5,000 to $600,000 that included the development of a complex Speaker Program application utilizing AWS infrastructure for enhanced scalability.

Synchronized efforts of cross-functional teams including IT and Marketing to deliver branding enhancements on company websites; ensured compliance through regulatory reviews of more than 20 content pieces each month.

Reported weekly project progress across all departments; organized change management sessions that identified key issues, resulting in quicker risk resolution processes and heightened overall team productivity by notable margins.

Arthur J Gallagher Rolling Meadows, IL

IT Financial Systems Manager January 2015 to October 2018

Converted software development addressing defects and enhancements to monthly release cycles benefiting users with improved software functionality quicker resulting in a 30% increase to user satisfaction.

Enacted new release process via monthly systematic evaluations of all development requests with internal process owners (C-level), by leveraging optimized resource scheduling techniques across cross-functional teams.

Collaborated within a cross-functional team to redesign and implement Revenue Recognition reporting at a cost of $2.0M, meeting updated Financial Accounting Standards Board guidelines while delivering the project three weeks early, saving $200K.

Spearheaded the RFP process, software selection, and implementation of JDE Archive/Purge solution (Archivist) with a $0.75M budget; accentuated online system performance by an average of 45% while ensuring robust ongoing service levels (SLA).

Established clear goals and guidance while monitoring performance metrics for corporate financial systems; delivered consistent production support resulting in an annual reduction of system downtime by more than 75 hours.

Devised standard operating procedures within IT aimed at expediting responses to critical accounting issues, achieving a consistent decrease of 25% in turnaround duration on high-priority queries each month.

Watched over systems support and software development for Corporate Finance and Accounting, ensuring optimal functionality across open-source platforms and packaged applications while implementing enhancements that improved user efficiency by 20%.

CAPITAL ONE FINANCE / HSBC Rolling Meadows, IL

Sr. IT Manager June 2007 to August 2014

Consultant, Business Systems January 2005 to May 2007

Migrated two HSBC applications to Capital One; project completed eight weeks sooner at a cost of $1.0M.

Executed a comprehensive project over one year, replicating existing infrastructure and applications while transitioning sensitive personal information (PII) for approximately 5000 users; achieved successful completion ahead of schedule while adhering to rigorous audit guidelines.

Directed a comprehensive plan for decommissioning three acquired applications, achieving completion 15 days early and generating savings close to $1.75M; while ensuring seamless data migration to legacy systems .

Drove successful implementation of $0.5M xMatters (AlarmPoint) Contact & Escalation system; enriched communication channels for IT support teams, directly contributing to a 40% faster resolution time for critical incidents affecting end-user operations.

Led cross-functional teams in the transformation to Agile (Kanban) methodology, capturing sprint capacity metrics that strengthened project predictability and contributed to a 25% increase in customer satisfaction.

Devised program, goals, and oversight of company’s corporate service management and IT Operations; administered an annual operating budget totaling $11M; negotiated Cloud Services Assessment.

Negotiated and processed software vendor and consulting services agreements enabling $100+K in operating expense annual savings.

Enabled a 40% customer satisfaction improvement in service management through team empowerment, defined goal setting and alignment with business constituency on key performance indicators (KPI).

Controlled development, support, and project management resources for three to twelve company and vendor on-shore and off-shore resources; achieved annual resource cost savings totaling $600K while enhancing application features for 25K active users.

INDEPENDENT CONTRACTOR Niles, IL

Senior PeopleSoft Consultant and Technical Lead January 1998 to December 2004

Led successful PeopleSoft Financials and Supply Chain implementations across 5 different customer segments, leading to the effective execution of over 20 upgrades and support projects tailored for diverse industries.

PROFESSIONAL DEVELOPMENT

Scrum Master Certified Credential September 2014

PMP Certified. PMP Number: 1556594 November 2012

ITIL Intermediate Certificate Continual Service Improvement April 2012

ITIL Service Delivery & Support - ITIL version 3 Foundation November 2007

EDUCATION

Master of Business Administration (MBA - Finance), Dominican University River Forest, IL

Bachelors of Science in Mathematics and Computer Science, University of Illinois Chicago, IL

ADDITIONAL INFORMATION

Tools: Asana (Timelines, RAIDs, Communications and Scrum Dashboards), MS Teams (communication/meetings), MS SharePoint (project artifacts, meeting agendas/minutes), Confluence (artifacts), Jira (requirements/stories), Clarity/MS Projects (Project WBS), Smartsheet (Project Plans, RAIDs, Rosters and Executive Dashboards)

Industries: Biotechnology/Pharmaceuticals (Vertex, Abbvie), Banking/Financial Services (Northern Trust, Capital One, HSBC), Insurance/Risk Management (Arthur J Gallagher, AON Risk Technologies), Manufacturing (Kraft General Foods), Utilities (Ameritech, Piedmont Natural Gas), Technology (Quadramed, Telergy), Distribution (Anixter Brothers), Marketing/Advertising (Havas Life Metro, Frankel & Company), Agricultural/Chemical (Terra Industries), Quick-Service Restaurant (CKE Restaurants), Human Resources Consulting (Hewitt Associates), Goverment (State of Connecticut), Retail (Western Auto)

Project Management Expertise: Project Management, Resource Allocation, Budget Management, Risk Assessment, Agile/Waterfall/SDLC Methodologies, Scrum Practices, Team Leadership

Technical Proficiencies: AWS Infrastructure, Adobe Experience Manager (AEM), PeopleSoft Financials, JD Edwards Enterprise One, xMatters Incident Management Tool

Methodological Frameworks: SDLC Principles; Digital Transformation Strategies; Change Management Processes; Stakeholder Engagement Techniques; Work Breakdown Structure Development

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