Operations Manager Customer Service

SKILLS

Clayton Smith

210-***-**** ********.**@****.*** San Antonio, TX 78247

SUMMARY

Self motivated Operations Manager successful in collaborating with installation teams, vendors, and employees to streamline and strengthen processes and control costs. Highly organized and detailed collaborator with solid record of Accomplishment in meeting and exceeding business targets. In-depth knowledge of operational and budget management techniques.

EXPERIENCE

Operations Manager

Rasa Floors, October 2021-November 2024 San Antonio, TX

• Developed and implemented operational procedures to ensure quality standards are met.

• Scheduling and directing up to 150 jobs a day.

• Monitoring and improved efficiency of processes, team performance, and customer service.

• Directed installers and staff

• Billing

• Maintained accurate inventory records to track stock levels and minimize costs. Operations Manager

Dixie Carpet, September 2018-October 2021 San Antonio, TX

• Scheduling all jobs

• Maintaining installation teams

• Monitoring and improved efficiency of processes, team performance, and customer service.

• Maintained accurate inventory records to track stock levels and minimize costs. Account Manager

Redi Carpet, June 2012-July 2017 San Antonio, TX

• Developed and maintained relationships with key accounts to ensure customer satisfaction.

• Provided training and guidance to new Account Managers

• Worked on 100% commission

Operations Manager

Redi Carpet, August 2008-July 2012 San Antonio, TX

• Developed and implemented operational procedures to ensure quality standards are met.

• Scheduling and monitoring 80+ jobs a day.

• Maintained installation team

• Maintained accurate inventory records to track stock levels and minimize costs.

• Established effective relationships with Vendors to negotiate pricing and secure material needed for production.

• Directed Operations staff by providing guidance, training, and support, in order to meet company objectives. EDUCATION AND TRAINING

• Marketing Management, Texas State University San Marcos, TX

• Management

• Leadership

• Organizational Management

• Staff Retention

• Customer Relationship Management (CRM)

• Marketing

• Team Building

• Assignment Delegation

• Operations Oversight

• Customer Retention

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