Customer Service Data Analysis

Cameron L. Brown www.linkedin.com/in/cameronbrown*488

***********@*****.*** 704-***-****

Representative with all-inclusive experience in administration, data analysis, client experience augmentation, customer service and satisfaction. Keen ability to manage, build and maintain relationships, and lead projects to fulfill and exceed set company goals. Seeking to bring gained experiences and value as an employee.

Soft-Skills/ Highlights:

Program and Data Analysis

Problem Solving

Mentoring and Coaching

Recruiting and Outreach

Project Management

Training and Development

Policy Development

Organizational Development

Risk Management

Strategic Planning

Written and Verbal Communication

Decision Making

Education, Certifications, and Technical Skills

University of Phoenix - Online

Bachelor of Science in Business

Specialty: Business Fundamentals

University of Phoenix - Online

Associate of Arts in Business Administration

Specialty: Human Resources

Core Competencies:

CRM Software – SharePoint – Microsoft Word – Microsoft Excel (Pivot Tables & V lookups) – Microsoft

PowerPoint – Microsoft Access – Microsoft Outlook – Warehouse Management – CRM – Kronos – Adobe Professional Suite – Salesforce – ATS – Direct Office – Asurant – Sterling – TempWorks – Fieldglass – ADP – Workday – ICIMS – Greenhouse – ERP – LinkedIn Recruiter – Indeed Recruiting – Talent Sourcer

Career Experience

Daimler Trucks North America – Hybrid 2022-2024

Recruiter: Liaison with comprehensive educational methodologies pertaining to company policies, organizational structure, and resource procurement. Troubleshoot complications or related inquires and system/process standards.

Develop effective recruitment strategies to attract top candidates, while reducing the time to fill, and increasing candidate quality.

Strategic use of social media, sourcing tools and existing network to generate a healthy pool of qualified candidates for all positions with a focus on Diversity, Equity, and Inclusion.

Shepherding the time and resources at your disposal effectively and keeping your business partners up to speed on a regular basis.

Using a variety of techniques to discover and attract the best passive talent.

Creating talent pipelines to engage with and source for open positions.

Conducting thorough behavioral based interviews and phone screens to assess both technical baseline as well as the skills necessary to be successful at DTNA.

Fully utilize the Applicant Tracking System (ATS) to screen and process applicants within the ATS.

Build strong relationships with candidates, hiring managers, and Our People Team to ensure hiring requirements are met.

Conduct independent sourcing via social recruiting, networking, job postings, cold calls, etc.

Work closely with hiring managers to understand their needs to identify the right

Juggle multiple priorities with finesse.

Participate in campus recruiting and national career fairs.

Tractor Supply – Remote Recruiter

2021-2022

Executed recruiting and pipelining plans.

Identified recruiting sources, access new talent and develop leading edge methods to attract diverse talent.

Conducted independent sourcing via social recruiting, networking, job postings, cold calling, etc.

Worked closely with hiring managers to understand their needs to identify the right talent; ensure goals are met.

Ensured a phenomenal candidate experience.

Juggled multiple priorities with finesse.

Managed a consistent, high-volume flow of qualified candidates through active and passive sourcing methods.

Developed pipeline of candidates in niche areas as determined by market needs and business strategies.

Participated in campus recruiting.

Conducted candidate reference checks striving to raise our hiring bar with each recruit.

Tracked goals, metrics and performance of the hiring cycle; regularly communicate status and results.

Proposed and implement ongoing innovations and improvements to recruiting process.

Maintained a high level of professionalism and confidentiality.

Regularly connect with new hires to ensure a great candidate experience translates; lead HRIS and Time and Attendance system implementations within corporate and field office.

Chewy – Recruiter

2020-2021

Partnered with hiring teams to craft annotative sourcing, assessment and closing strategies that deliver top talent and maximize ROI.

Master at engaging passive candidates, profiling people and gauging chemistry to find the perfect fit.

Built and nurture a rich network of potential candidates through proactive market research and relationship management.

Recommend visionary ideas and strategies that fuel long-term growth and drive continuous improvement.

Articulated and execute comprehensive recruiting plans with clear deliverables, timelines and tracking processes.

Conducted insightful interviews that assess candidates against Chewy’s leadership principles and position requirements.

Contributed to special projects and initiatives that elevate the interviewing techniques, talent pipelines and overall recruiting excellence.

Morales Group – Recruiter

2019-2020

Established recruiting requirements by studying organization plans and objectives and meetings with managers to discuss needs.

Increased customer profitability by utilizing knowledge base approach and cross-selling techniques.

Built applicant sources by researching and contacting community services, recruiters, media and internet sites, providing organization information, opportunities, benefits and maintaining rapport successfully.

Built strong candidate pipeline through attraction campaigns and digital outreach programs (i.e. advertisements, contacting recruiters, using newsgroups and jobsites).

Determined applicant qualifications by interviewing applicants, analyzing responses, verifying references and comparing qualifications to job requirements.

Developed relationships with hiring managers on existing accounts to ensure future and expanded opportunities.

Drove associate and client satisfaction by matching top talent to great work opportunities and maintain loyalty.

Managed client profiles including updating and ensuring heightening data integrity using research, troubleshooting and attention to detail.

Performed pay role duties; enter, edit and conform associate’s time.

Created job orders and list job openings to attract top talent.

Performed ready for work tasks, onboarding, background check and drug screening.

Understand and educate others on the dynamics of the local market, labor and workforce management.

Additional Career Experience

CSR (Customer Service) Verizon – Charlotte, NC 2018 – 2019

CSR (Customer Service) Red Ventures – Charlotte, NC 2017 – 2018

Team Lead (Manufacturing) Georgia Pacific – Mount-Holly, NC 2013 – 2017

Warehouse Worker (Distribution) Target – Newton, NC 2011 – 2013

Warehouse Worker (Distribution) Advance Auto Parts – Gastonia, NC 2007 – 2011

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