Data Center Microsoft Office
Resume:
William “Bill” Thompson
********@*****.***
SUMMARY OF SKILLS
•Experience evangelizing and designing complex solutions leveraging both Agile and Waterfall delivery methodologies to large Enterprise customers.
•Leading/motivating cross-functional staff while coordinating efforts with business, technical, and customer teams.
•Effective in high stake negotiations and key partnership relationships
•Expertise in producing accurate and concise technical/business documentation.
Software: Microsoft Office 365, Mac OS X (10.4 Tiger, 10.5 Leopard, 10.6 Snow Leopard), Kali Linux, Red Linux 7, Linux Mint 12, Novell (5.0 and 6.0), Nessus, Metasploit, Python, Dell DCSE, Alienware, Office 365, Access, Excel, Power Point, Outlook, Outlook Express, Internet Explorer, Microsoft SharePoint 2007, Anti-Virus Software (Symantec, McAfee, Panda, AVG, Etc.), GroupWise, Clientele, Reflection, Lotus Word Pro, Approach, 1-2-3 and Organizer, Corel Word Pro, Quattro Pro Auto CAD 14, Photoshop, Quick Books Pro (99-2002), Time Keeper, Arconis, Symantec Ghost Drive Imaging, Lotus Notes.
Hardware: Allied Tellison, Telequip, Cisco routers and switches, NCR, IBM, Epson, Lexmark, Axiohm, and HP network printers/plotters, touch screen monitors, NCR, Deibold and Delaru bill dispensers/acceptors, Lorex USB cameras, Telequip and Seoul coin dispensers, Symbol and PSC hand scanners, NCR/PSC/Magellan scanner scales, Sensormatic/EFT/SEM/ mini card readers, Network Flukes and PBX toners, Cabling: Coax, Cat 5/6 and Fiber Optic and Data Center equipment.
Professional Experience
Thompson Network Solutions Springfield, OR January 2014 to Present Infrastructure Engineer
•Creates high-level physical designs for execution of large-scale projects. Ensures that designs deliver business value while complying with Enterprise architecture and technology direction.
•Partners with infrastructure SMEs to ensure technical integrity, cost-effectiveness, supportability, and operational readiness of solutions.
•Actively participates in all phases of solution delivery, provides input and reviews project architecture and design documents, test plans, and other deliverables.
•Demonstrated success designing and deploying mission-critical systems in complex multi-platform environments. Experience deploying large-scale software packages or working with hosting and SaaS providers is a plus.
•Complex enterprise use case development, business analysis and implementation
•Debugging and support of complex product issues
•Liaison between key stakeholder groups, customer and vendors
•Supported implementation of development, preproduction and “go live” environments.
•Experience establishing, operating, or leveraging Enterprise capabilities or hosting solutions and/or defining infrastructure services, SLAs, and OLAs.
•Ability to work effectively at both tactical and strategic levels when designing and evaluating solutions.
•Advanced problem-solving skills and the ability to work collaboratively across IT disciplines to resolve complex issues and develop innovative solutions.
•Strong focus on establishing and maintaining collaborative working relationships across the IT organization.
•Ensures consistent department priorities, policies, procedures for continuous process improvement.
•Oversees accurate and current standard operating procedures are maintained for area of responsibility.
•Trouble shoot NCR ATM machines. Migrate NCR POS environments.
•Supervise seven to nine employees for installation and computer rollouts, using Windows Microsoft 7 Pro and Windows 10 Pro
•Install data networks from the ground up (Microsoft Server 2012, 2016) o These include local area networks (LANs) wide area networks (WANs), SDWAN, intranets and extranets.
o Install and configure Fortinet, Meraki, and Palo Alto hardware firewalls. o A common scenario is using Cisco 2960-X series switches, Meraki switches and usually a Cisco router. o Penetration testing
•Experience configuration of VLANs, HSRP/VRRP, BFD, OSPF, EIGRP, BGP
•IPv4/v6 addressing & addressing management using DHCP, DNS, TCP and • Software application/network protocols like HTTP, SSL, FTP, SCP, SMTP, RTSP.
•Run, Test and Terminate CAT 5/6, Fiber Optic and Coax cable for Alarm Systems (CCTV & Access Control Panels, NCR POS Systems), Data Centers, and Infrastructure builds (Clients: AT&T Data Center, Starbucks, Wendy’s, etc.)
•Works closely with project managers to ensure accuracy of implementation plans and facilitates delivery of infrastructure solutions.
•Install Cisco WiFi Access Points (AP’s)
•Install and configure POS equipment such as NCR, IBM cash wraps, PSC hand scanners, Verifone or Ingenico signature capture pads etc.
•Installed and supported other various software regularly i.e Microsoft Office 2010, 2016, Office 365 and Microsoft Exchange Install, configure, support and use Microsoft Windows 7 pro, Windows 10 on a daily basis.
F2Onsite, Springfield, OR October 2013 to December 2013 Systems Engineer
•Migrate laptop and desktop workstations from Windows XP to Windows 7.
•Create a base Ghost Image for Lenovo ThinkPad 410/420.
•Create a base Ghost Image for HP Elite 8440 p laptops.
•Back-up End user data.
•Install the new Windows 7 Pro Operating system.
•Install, configure, and support Microsoft Outlook and Internet Explorer.
•Install, configure, and support Microsoft Office 2010 and Exchange 2010.
•Restore end user data.
Symantec Corp, Springfield, OR July 2007 to May 2012 Remote Product Specialist
•Support Symantec Antivirus Corporate Edition 10.x, Symantec Endpoint Protection 11.0 and Symantec Scan Engine 5.x.
•Support Symantec Antivirus Corporate Edition 10.x firewall configuration and settings
•Support Symantec Endpoint Protection 11.x/12.0 firewall configuration and settings
•Maintain working relationships Business Critical Customers Help with configuration of servers.
•Primary Contact for 6 Global companies
•24x7 on call support for United Parcel Service, Canadian Broadcast System, Corning, MidAmerican Energy Company, America Wide Broadband.
•Configuration of servers 2000, 2003 and 2008 Servers Install and configure 2005, 2008 SQL servers.
•Maintain ESXI Server Using VMware 4.6/5.0.
•Run scripts using Power Shell or Pearl
•Create installation packages and deploy remotely.
•Proactively manage, maintain customer work orders to insure SLA.
•Prioritize and provide status updates/Root-cause analysis.
•Work exclusively with Upper Management IE: CIO, System Admins, Network Admins and Database Admins to assure proper installation of software, and firewalls.
Certifications
•CompTIA A+
•Microsoft MCP
•Windows 2000
•Professional IBM Business Partner
•X-Series Server
•Dell DCSE
•Dell DCSE Foundation 2013
•Oki Fax
•Oki Mono MP
•CyberSecurity
•Certified Ethical Hacker
Education
Lane Community College, Eugene, OR 1999 to 2001
• AA.S. Computer Networking
Rogue Community College, Grants Pass, OR 1990 to 1991
• Computer Science/General Studies
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