Project Manager Systems Analyst

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Ndu Ugwu

Project Manager

Kitchener, Ontario, Canada

***********@*****.***; 226-***-****

P R O F E S S I O N A L S U M M A R Y

Dedicated and outcome-focused Project Manager offering a decade-long track record in product development, Business Architecture, Agile project management, and digital transformation. An adept collaborator with a knack for envisioning product trajectories, steering strategic congruence, and guiding interdisciplinary teams to yield inventive, consumer-centric resolutions spanning diverse sectors. Possesses over a decade of hands-on technical involvement in Project Development employing both waterfall and agile methodologies. K E Y S T R E N G T H S

• 10 years of experience in project management roles with proven success in liaising between various cross- functional teams, vendors/contractors, clients, and consultants.

• Strong knowledge and experience of the best practices and disciplines in Project Management Life Cycle

(PMLC) and Software Development Life Cycle (SDLC) including Agile & Waterfall methodologies.

• Exceptional analytical problem-solver with essential strengths in Project Planning and Control, Governance, Financial & Budget Management, Risk Management, Compliance, Change Management, Resource Management, and Process Improvement.

• Proficient in coaching and coordinating Scrum ceremonies, while also excelling in the strategic planning of Digital Product Roadmaps, effective Stakeholder Management, Process Improvement, and ensuring

• Strong knowledge of Financial/budget analysis for monitoring, tracking and maintaining project financials including forecast, actuals and variance analysis. T E C H N I C A L S K I L L S

• Microsoft Office Suit: (Word, Excel, PowerPoint, Visio, Teams, Outlook, SharePoint, Azure cloud)

• Databases: SQL, MYSQL, Oracle, NO SQL

• Web Development Languages: HTML, CSS, Java Script, Python, C#, JSON, SOAP, XML

• Version Control: Git, SVN

• Software Testing Methodologies and Tools: Selenium, HP ALM

• Agile Methodologies & Project Management: Jira, Trello, Monday.com, MS Project Office, Confluence

• Data Analysis and Visualization: Power BI, Tableau

• Methodologies/Frameworks: Scrum, Kanban, ITIL/ITSM, COBIT 5, V-Model, Waterfall, Hybrid

• Ticketing Systems: ServiceNow, Remedy, HP Service Manager, Microsoft Dynamics P R O F E S S I O N A L E X P E R I E N C E

Senior Business Systems Analyst

Conestoga College January 2024 – Date

Projects: As a member of the Enterprise Solutions Platform, I provide core project delivery support and advanced technical expertise throughout the entire project lifecycle supporting a variety of needs across the different business areas of the College ensuring effective and efficient solution delivery through detailed, accurate requirements, solid quality assurance through stakeholder engagement, involved, in-depth testing, and critical solution continuity through solid on-going technology support. My deliverables include but not limited to:

Elicit, analyze, specify, validate, and document the business needs (requirements) of stakeholders.

Collaborate with project sponsors to determine project scope and vision.

Deliver through Agile methodologies, working with Agile tools (e.g., JIRA), participating in sprints and backlog grooming, and working with product owners/business areas for prioritization

Rigorously Test the development work done for correctness and report any bug for fixings

Build comprehensive test plans clearly defining test cases and test scenarios that cover positive and negative testing to Ndu U. – Page 2 of 4

be utilized as part of unit testing and with the business in user-acceptance testing (UAT).

Technical Support: Provide ongoing technical assistance to address challenges, troubleshoot system-related issues, and offer timely resolutions to sustain smooth operations Project Manager

Careerhive Consulting Canada Jan 2023 – Sep 2023

• Introduced processes and tools to successfully use Agile software development practices within a combination of offshore and onshore diverse teams.

• Facilitated scrum ceremonies such as daily scrums/stand-ups, sprint/iteration reviews/demos, retrospectives, review backlog items, address issues regarding ongoing sprint cycle, and provide support to product owners and other stakeholders with regard to DevOps and Continuous Delivery challenges and strategies.

• Responsible for supporting the senior manager, technical team, and other project resources during the project lifecycle (SDLC & PMLC) and drove the implementation of new processes and procedures.

• Serve as a liaison between the various business units and the Information Technology (IT) department to provide IT staff with appropriate project specifications, assist with issue resolution, participate in the creation of project documentation and communicated information system requirements back to the business units.

• Create, prioritize, and groom product backlog and user stories in JIRA, backlog refinement, ensuring that user stories and acceptance criteria is clearly defined; and ran daily sprints along with the team.

• Work with QA to develop test plans and test cases; ensuring adequate testing on software both before and after completion; conducting and documenting UAT.

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Project Manager, EMEA – Agile Delivery

American Towers Corporation (ATC) May 2019 – December 2022

• Orchestrated team scrum sessions, shaping product vision, roadmaps, and avenues for growth while ensuring consistent stakeholder engagement throughout project lifecycles.

• Formulated project objectives, scope definitions, resource prerequisites, and budget considerations. Engineered a comprehensive resource plan that embraced input from all stakeholders.

• Evaluated team practices and procedures for efficacy, delivering actionable insights that continuously elevated project planning.

• Crafted and executed tailored project plans, optimizing budget, timeline, risk, and team proficiency.

• Collaborated seamlessly with internal and external collaborators, aligning product roadmaps with strategic objectives. Demonstrated adept decision-making on programs, projects, and services.

• Managed end-to-end Architecture Review Process for risk mitigation, driving architectural refinement through inclusive stakeholder participation.

• Established key performance indicators (KPIs), analyzing product performance iteratively. Utilized data- driven insights to introduce enhancements, leading to heightened user satisfaction and revenue expansion. ACHIEVEMENTS

• Rollout and adoption of iBill as the billing solution for the newly acquired markets in Africa with over 90% adoption rate.

• Migration of OSA application from vendor to on-premise and saving over $100,000 on quarterly basis

• Managed the set up and integration of Niger and Burkina Faso markets after acquisition. Project Management Lead

Keystone Bank March 2018 – April 2019

• Devised strategies to identify and eliminate impediments, bolstering the scrum team's efficiency.

• Engaged in comprehensive market research and trend analysis to conceptualize sustainable growth opportunities.

• Promoted a user-centric product management approach, orchestrating post-implementation reviews and soliciting stakeholder feedback for continuous refinement of offerings.

• Integrated policies and risk assessments into decision-making, proactively communicating measures for risk mitigation.

• Participated in executive strategy sessions, contributing optimization strategies for ongoing development projects and business processes.

• Facilitated pivotal scrum ceremonies including daily stand-ups, sprint planning, reviews, and retrospectives.

• Translated sprint progress through the use of informative burndown charts, guiding scrum team discussions toward performance enhancements.

ACHIEVEMENTS

• Served as Scrum Master/Product Strategy analyst on the successful upgrade of Fintrak Software in 2019 with implementation and testing record time of 3 months with less than 3% post-implementation fixes.

• Developed and communicated agile methodologies with the adoption of the Scrum framework which helped boost service delivery by 40%.

• Revamped the KeyMobile Banking App and ensured increments were released according to defined customer specifications increasing profitability in Q3 and Q4 by $215,000.

• Automated of Change and Release approval workflow using ManageEngine which reduced departmental cost by $80,000 through abolishing expensive paper and email correspondences. Business Systems Analyst

Access Bank March 2015 – February 2018

• Teamed up closely with the Product Owner (PO) to co-create epics, breaking them into user stories while crafting precise acceptance criteria through the prism of Behavior Driven Development (BDD) principles.

• Effectively disseminated critical insights and project plans across cross-functional team members and management tiers.

• Thoroughly evaluated increments, Definition-of-Done (DoD), Release documentation, and Post- Implementation Review (PIR) recommendations in conjunction with stakeholders.

• Offered steadfast assistance to QA teams during the comprehensive end-to-end testing (UAT) phases of product releases. Orchestrated illuminating product demonstrations for engaged business stakeholders. Ndu U. – Page 4 of 4

• Engaged in robust collaboration with the Enterprise Architect, Developers, Business Analysts, and teams on Confluence, ensuring seamless alignment between deliverables and overarching business objectives.

• Assumed the role of coach to the Product Owner, providing guidance on optimal Product Backlog ordering and refining the art of User Story Mapping.

ACHIEVEMENTS

• Served on Scrum Team for implementing new features on the bank's digital platforms (online and mobile banking, USSD) which generated an average annual income of over $3.6 million.

• Served as Scrum Master in the build of ChatBOT systems for Facebook, Web and WhatsApp leading to 10% reduction in Call Centre complaints.

Agile Business Analyst, Digital Channels

Access Bank October 2012 – March 2015

• Conceptualized and prioritized requirements, orchestrating collaborative feedback loops to secure comprehensive buy-in prior to development initiation.

• Championed the exploration of automation avenues to enhance business efficiency, reduce operational costs, and optimize overall operations.

• Fostered cohesive collaboration among project managers, support teams, and business units, intricately defining QA resource prerequisites. Assumed responsibility for meticulously managing the project's Requirement Traceability Matrix.

• Conducted elicitation, analysis, and upkeep of technical documentation, ensuring clarity and accessibility for systems deployed within the bank.

• Expertly coordinated User Acceptance Testing across a spectrum of banking digital channels, encompassing web services (SOAP/XML), RESTful APIs (HTML, JSON), and other native solutions, ensuring robust functionality and seamless user experiences.

• Recorded a 12% increase in customer eChannel adoption via launch of mVISA as part of a select set of PIONEERS banks to host the service in Nigeria.

E D U C A T I O N & P R O F E S S I O N A L D E V E L O P M E N T University of Waterloo 2023

Master’s in Business management, Entrepreneurship and Technology University of Waterloo 2023

Technical Sales, Conrad School of Business Management University of Lagos 2017

Master’s in Information Technology

University of Benin 2007

B.SC Computer Science

C E R T I F I C A T I O N S

• Certified Scrum Master (CSM) Certification

• ITIL 4 Foundation Certification

• Lean Six Sigma (Yellow Belt)

• ISTQB Certified Tester Foundation Level (CTFL)

C O U R S E S

• Business Analysis - CBAP Certification Training (OS Concepts)

• COBIT 5 Foundation

• Basic Leadership Training, Advanced Leadership Training (DLA)

• Business Writing & Verbal Communication (EdgeEcution)

• T24 Core Banking Application (INLAKS)

• ISO 20000 Service Management System (Digital Jewels)

• Workplace effectiveness in hybrid environment.

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