Project Manager Management
Resume:
Charles Timmons Jr.
Elizabeth, NJ *****
******************@*****.***
www.linkedin.com/in/charles-timmons-pmp
A Project management Professional with expertise in Enterprise Resource Planning (ERP) application development deployments, Change Management, IT/Business partner process improvements, redesigns and geographical relocations. Also possesses knowledge of government regulatory compliance, HIPPA, finance, and mutual fund investment implementations.
Effective communicator engaging clients, team members and senior management to provide critical solutions which meet business needs.
Excels at problem resolution, system analysis, application support, documenting user requirements and training.
Accomplished in building consensus, and driving projects to completion.
Software Project Management Strategic Planning Cross Functional team leadership Software Development Lifecycle (SDLC) Agile/Waterfall project management methodologies Leadership Client Relations Change Management Resource Planning (ERP)
Experience
NJ Transit, Newark NJ (Contractor) October 2021 – Present
Senior Program/Project Manager
Execute projects underneath the Fare Modernization Program (FMP) portfolio within the Digital Commerce & Services team. Project initiated the acquisition, development, and implementation of over 2,500 new fare boxes & registers for the NJ Transit bus fleet. Developed comprehensive project plans and assigned appropriate IT/Business/3rd party vendor resources to upgrade the Public Address systems on 167 NJ Transit stations/terminals. Collaborate with the Marketing Department stakeholders, Sr. IT Leadership, and 3rd party vendors on the monthly maintenance/operations & enhancements for NJTransit.com and the NJ Transit Mobile application.
Manage changes to the project scope, schedule, and costs by following a formal change request process through the Project Management Office (PMO) Board.
Collaborate with design team, clients, consultants, contractors, fabricators, regulatory agencies, and other vendors to meet overall project objectives.
Worked with the sponsors to define business case, project scope, success criteria and Key Performance Indicators (KPI’s).
Report progress across multiple projects to all relevant stakeholders; escalate to Digital Commerce Services Director as required.
Work with the cross functional teams to confirm the approach, systems integrations, milestones, and the project plans.
Tiffany & CO, Parsippany, NJ (Contractor) April 2019 – March 2020
Senior Project Manager
Managed waterfall & agile projects involving SaaS/Cloud solutions within the HR, Accounting, Finance and Global Markets Program pools within Project Management Office (PMO). Initiated & assessed competitive bids for 3rd party vendor project teams, with assistance from Business Partners & IT Leadership. Created detailed project plans, assigned project resources, utilized the Project Portfolio Management (PPM) tool for planning resources, project milestones, risks and financials. Escalation point of contact for any issues which may impede project progress
Engage business partnership Resource Managers, Business unit Directors and Senior Managers to ensure successful application deployment and benefits achievement
Manage day-to-day execution of projects and delivery of agreed work products; ensuring delivery to time, scope, cost & quality
Execute risk and issue management processes, analyze the overall project performance and initiate mitigating actions where required
Execute project close-down. Create final report (including lessons learned). Manage transition plan into Operations
Maintained the project scope through use of the agreed Change Control processes for systems enhancements
Accountable for sprint & scrum planning and delivery ensuring the agile development team operates smoothly while eliminating any blockers
Horizon Blue Cross Blue Shield, Newark, NJ (Contractor) Feb 2018- Nov 2018
EPMO Commercial/Mandates Senior Project Manager
Produced detailed Commercial & Mandate Enterprise Resource Planning (ERP) project plans to match customer requirements for systems enhancements; along with compliance for federal & state regulations within Enterprise Project Management Office (EPMO). Serve as the primary point of contact of all of the implementation activities including client relationship, change management and project communication. Managed the process of communicating functional requirements to application development teams, directed the formal planning, tracking, and reporting on project status.
Owned and executed the project deliverables on system enhancements; in addition to managing the project scope, budget, timeline, and risks
Interfaced with internal and external stakeholders to communicate, anticipate, and manage changes to application development projects.
Communicate and monitor milestones against the project timeline and identify potential delays to all stakeholders.
Drove process flow analysis and process redesign along with the Senior Business/IT Consultants.
Produce weekly status reports which document project health and progress.
Secured customer signoff for each delivery phase.
Document and gain approval for customer business and functional requirements.
Shared best practices and provide advice to clients throughout duration of the project.
United Healthcare, Basking Ridge, NJ December 2004- July 2017
Information Systems Senior Project Manager
Developed full-scale waterfall/Agile project plans with detailed tasks ensuring clear lines of accountability for various software enhancements including but not limited to: defect remediation, database migrations, and SaaS integrations. Drive execution of Enterprise Resource Planning (ERP) project plans constantly monitoring and reporting on progress to internal & external stakeholders. Identify, track and facilitate closure of risks and issues, as well as monitor project financial health escalating issues and variances to budgets.
Worked within Enterprise Project Management Office (EPMO) to coordinate release information across the various IT applications and Business segments.
Participate in the planning & development of business strategies for ERP system enhancements
Coordinate with Portfolio managers and IT management staff to present senior management a weekly financial analysis of over $30 million in annual global service demand.
Acquired final scheduling approval from Business partners and IT senior management on over 300 application development projects annually.
Functioned as the point of contact for the project Escalation process between Business, IT staff and senior management on over 180 annual waterfall/Agile application development deployments.
Directed global cross-functional and cross-segment teams to improve existing processes and optimize IT/Business performance consisting of 25 team members.
Manage the weekly project in-take and estimation of new/change customer requests from IT applications & Business partners totaling over 1,300 requests annually.
Host recurring status meetings with the Business & IT, managing agenda, tackling questions, and addressing concerns from both the Business & IT regarding application development projects.
Predict emerging customer needs and developed innovative process solutions to resolve IT stakeholders/business partners concerns
Guide the weekly application roadmap database updates totaling over 3,650 new financial transactions annually.
Roche Molecular Solutions (Consultant), Branchburg, NJ 2002-2004
Sr. Project Manager
Project manager of Validation Services department portion of project PMC: consisting of tracking Validation team progress of retrospective and prospective validations, documenting project plan dates & milestones, and communicating project status to Validation services Sr. management.
Provided validation service, metrics and statistical data reports for the Food & Drug Administration (FDA) audits.
Captured cross-functional interdependencies involving end users, IT & Sr. Mgt. to facilitate the design and development of a new GUI application; leading to the integration of validation services functional database to SAP.
Developed solutions to manage project phases and application development of the Validation Services Database.
Worked closely with cross application partners to identify risks & issues, maintained release level risk/issue logs, and tracked team progress.
Gathered and updated budgeting & forecasting plans, completed business process flows, and finalized lessons learned documents by interviewing end users to identify current operating procedures, clarify application program objectives, developed user requirements and training materials.
Prudential-Financial, Inc, Roseland, NJ 1996 to 2002
Project Manager
Plan, budget, oversee and document all aspects of assigned client requests within Project Management Office (PMO). Worked closely with IT management staff to ensure project scope and direction are on schedule and cost.
Coordinated the End User Acceptance Test with subject matter experts from Security Administration, Controls & Compliance, Desktop Operations, Server Operations, Distributed Enterprise Systems Support, Relationship & Project Management, and Enterprise Desktop Integration to validate the Windows 2000 migration process affording software engineers the opportunity to more effectively troubleshoot client problems.
Interviewed subject matter experts (Enterprise Desktop Integration, Field Software Integration, Core Systems Support, E-Commerce, Prudential Securities Software Packaging and Distribution) to generate timeline requirements, process inputs, outputs, and activities per service provider for software releases which resulted expediting software release requests by 10%.
Increased communication & education (process timelines, test scenarios, contacts) between software release requestors and implementing service providers resulting in information sharing on over five hundred software releases annually.
Conducted the pilot and developed the technical solution for implementing multi-tiered platform software releases by validating release information to ensure consistency across software release & change management databases.
Performed needs analysis of the entire Index and Scanning operation, isolating issues regarding the annuity work flow with respect to Centralized Index & Scanning, New Business, and Remittance by identifying system constraints inter-departmental disconnects which resulted in time savings and established indexing/scanning standards on 55 processes
Captured force/trends behind various back office divisions volumes (daily, weekly, yearly) thereby documenting departmental disconnects internal/external to back office processing, identifying issues, and implementing improvements which addressed auditing concerns and staff utilization challenges.
Produced detailed business analysis of various mutual fund transaction processing areas by interviewing subject matter experts & supervisors, gathering general data and functional requirements, and addressing system constraints by developing new system strategies and designs.
Translated detailed departmental analysis along with business specifications to write new procedures and realign business functions.
Customer Relations Management (CRM) Tools
Service Now - Tiffany & Co.
PRPOMT/PPM Optics - United Healthcare
Planview/Clarity/Tableau –Horizon Blue Cross Blue Shield/United Healthcare/NJ Transit
SharePoint – Prudential Financial/ Horizon Blue Cross Blue Shield/United Healthcare/Tiffany & Co./NJ Transit
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Education
Associate of Arts Degree – Florida Southwestern State College, Ft Myers, FL
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