Customer Service Retail Associate

Steve Torres

**** ***** ****** ** ***** Ca, *****

Phone: 626-***-**** Cell: 626-***-****

***************@*****.***

Professional Summary

Accountable Retail Associate demonstrating a high - level of ownership and initiative. Quick and effective at decision making, while maintaining excellent guest service throughout the sales process.

Objective

To gain employment with a company that has room for growth and that allows me to perform any tasks given with a positive approach and allows me to display my “ready to serve” work ethic with great ability to prioritize and multi – task. Skills

• Cash handling with little to no errors

• Strong desire to take initiative with minimal supervision

• An Immense ability to stay organized and prioritize

• Strong background in Customer Service

• Efficient, organized and detail-oriented professional

• Professional experienced working in fast-paced environments demanding strong

• organizational, technical, and interpersonal skills

• PC proficiency in MS Excel, Outlook, PowerPoint, Word. QuickBooks.

• Resourceful and effective in multi-tasking resulting in accomplished Experience

Commercial Aquatic Balance - Anaheim, CA

Chemical Specialist/Coordinator

June 2021 – present

● Responsible for all pool chemical related functions included but not limited to, order entry,

reporting, tracking deliveries.

● Maintain the organization of the chemical department from initial contact to end of sale.

● Update, monitor and confirm schedule deliveries with customers via email and phone call.

● Created a new format for the process of daily bill of Lading, Invoices in QuickBooks.

● Responsible for ordering, processing and submitting payment requests for all third party

vendor bills.

● Responsible for entering purchase orders in the receiving warehouse.

● Responsible for overseeing and tracking our fleet and drivers using Verizon Connect. Disneyland Resort- Anaheim, CA

Store Supervisor May 2012 to June 2021

• Ensure all cast members executed exemplary customer service to every guest

• Balance cash registers at opening and closing of operational hours and prepare deposits

• Conducted routine stock checks and replenished merchandise as needed

• Handled any guest issues as well as fellow employees Smart and Final Distribution- City of Commerce, Ca Office Coordinator March 2006 to July 2010

• Responsible for ensuring all merchandise standards were maintained

• Performed a plentiful amount of accurate data entry using appropriate data bases

• Addressed numerous inquiries via email as well as inbound phone calls

• Maintained an organized workstation that assisted with executing tasks effectively FedEx Freight- Whittier, Ca

Dock Worker October 2004 to January 2006

• Unlimited amount of loading and unloading of trailers while displaying positive attitude

• Operated a forklift cautiously while abiding by all safety hazards

• Responsible for accurate data entry

Albertsons Super Market- Pasadena, Ca

4th Key Manager June 1999 to March 2005

• Responsible for opening and closing of the store for operational hours

• Balance cash registers at the beginning and end of each employee trade off

• Arranged for meetings with outside vendors for the development of our store Education

Cal State Fullerton- Fullerton, Ca

Computers Information Systems August 2002 to June 2005 Arroyo High School- El Monte, Ca

High School Diploma Class of 1999

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