Customer Service Construction Manager

JAMES C. PETRIGALA

Address: **** ***** *****, ***** ****, Florida 34289

Mobile: 239-***-**** Email: **********@***.***

CONSTRUCTION MANAGER

CUSTOM CONSTRUCTION COORDINATOR

QUALIFICATIONS PROFILE

Seasoned construction and renovation professional offering years of home building experience. Demonstrate excellent capabilities of developing business relationships while pursuing challenges and implementing innovative ideas. Exemplify well-honed knowledge in handling projects and responsibilities that require elevated understanding of finance and risk Possess proven record in accomplishing projects within the established schedule and given. Utilize problem-solving skills in leading initiatives and exceeding performance expectations through effective team management. Efficiently manage multiple tasks with competing priorities. Possess technical proficiency with Microsoft Office Suite (Word and Excel) and the Internet.

AREAS OF EXPERTISE

LEADERSHIP AND MANAGEMENT

CUSTOMER RELATIONSHIPS MANAGEMENT

COORDINATION AND COLLABORATION

PROBLEM IDENTIFICATION AND RESOLUTION

INTEROFFICE AND SUBCONTRACTOR COMMUNICATION

ESTABLISHMENT DESIGN AND CUSTOMIZATION

STRATEGIC PLANNING

PROFESSIONAL EXPERIENCE

FLX Courier Systems: Lakeland, FL

QUOTA ACHIEVEMENT STRATEGIES

MEDICAL COURIER FOR WATSON CLINIC

2012 - Present

Hulbert Homes: Lakeland, FL

2008 - 2011

Provide exceptional customer service through developing remarkable business in continuously delivering offensive strategy.

Handle the sales of various potential building sites.

Arrange and prepare strategies for purchase of amenities in individual homes and home sites.

Premier Builders, Inc.: Naples, FL

BUILDING PERMIT COORDINATOR I CUSTOM DESIGN COORDINATOR I FIELD SUPERINTENDENT 2005 – 2007

Successfully preformed various roles which included managing small villas, large single-family homes,

4-plex units and multi-story condominiums.

Accommodate all clients that purchased units by transitioning the purchased unit to a more personalized look

through selections of clients with regard to changes.

Employ exceptional ability in resolving concerns to satisfy customer while spearheading the process of residential home construction from sales, acceptance, and moving in.

Offer exceptional customer service through building exceptional business by continuing the delivery of offensive strategy-

MI Coates Construction Co.: Oakwood, OH

PROJECT MANAGER 1998 - 2005 Provided keen oversight to the home sale worth more than $1M, which included living space ranging from 2,500 to 11,000 square feet.

Effectively performed the task and duties of an estimator; while also preparing the delivery of supplies schedule and coordinating subcontractor's arrivals.

Demonstrated expertise in performing client presentations while communicating, establishing, and

maintaining business relationships with customers.

Assumed responsibility for the execution of final walkthroughs, punch lists, and callbacks.

NOTABLE ACCOMPLISHMENT Directed the redevelopment of a remodeling division. In its first year produced more than $1M of sales revenue.

Towne Contractor's, Inc.: Medina, OH

PRESIDENT 1980-1998 Delivered excellent customer service for all new home sales, ranging from $250K to $2.5M.

Actively participated in the daily construction activities, from the beginning to completion.

Took charge of organizing the schedules for all supplies and subcontractors.

Performed final walkthroughs during initial and closing construction project to ensure complete customer satisfaction.

Effectively handled all punch list and callbacks.

Served as the primary source of strategy in the successful customization of 200 established homes.

Played a pivotal role in the pre-planning, design, sales, and complete construction process of the Cluster Home Development.

EDUCATION

BACHELOR OF SCIENCE IN EDUCATION

University of Dayton: Dayton, OH

University of Dayton Athletic Scholarship

ASSOCIATE OF ARTS

Trinidad State Junior College: Trinidad, CO

PROFESSIONAL DEVELOPMENT

REALTOR SPECIAL TRAINING PROGRAMS: OHIO

PROFESSIONAL AFFILIATION

SPIKE CLUB NATIONAL HOME BUILDERS ASSOCIATION

ACTIVITIES

-MEALS ON WHEELS DRIVER

ROTARY CLUB

YOUTH TRAINING BASKETBALL PROGRAM

AMATEUR ATHLETIC UNION (AAU) NATIONAL BASKETBALL TEAM

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