Product Management Owner
Resume:
G
Kevin Gaston
Alpharetta, GA 30004
**********@*****.***
LinkedIn Profile:
www.linkedin.com/in/ke
vin-gaston-05829460
Mobile: 678-***-****
SUMMARY
Driven and forward-thinking Product Owner with 10+ years of success in developing and executing product roadmaps that drive revenue growth, improve user experience, and increase customer satisfaction. Skilled in collaborating with stakeholders to prioritize product features based on feedback and needs, resulting in a 30% increase in user engagement. Proven track record of streamlining processes, reducing backlog volume, and fostering collaboration across teams. Seeking a challenging role where I can leverage my skills to drive innovation and contribute to the development of impactful software solutions.
SKILLS
• Agile methodologies
• Scrum framework
• Product roadmap
development
• Backlog management
• Sprint planning and
execution
• Stakeholder
management
• Product requirement
definition
• User story creation
• Product release management
• Cross-functional team
collaboration
• Prioritization techniques
• Communication and
presentation skills
EXPERIENCE
Humana, Remote Jan 2021 to Mar 2024
Senior Product Owner
• Played a pivotal role in the implementation of requirements for state Medicaid systems, ensuring compliance and efficiency in delivery.
• Introduced clearer user stories and acceptance criteria, resulting in a significant reduction in sprint planning time.
• Successfully lowered backlog volume by 25% through the review and elimination of obsolete user stories while consolidating others for enhanced efficiency.
• Utilized Azure DevOps for efficient backlog management and cleanup, optimizing team productivity and project delivery.
• Collaborated closely with architects to design processing solutions that meet the complex requirements of Medicaid systems.
• Fostered cross-functional collaboration across teams engaged in interconnected projects or initiatives, ensuring alignment and synergy.
• Worked collaboratively with stakeholders to prioritize product features based on feedback, leading to an increase in user satisfaction and management.
• Partnered with stakeholders and product managers to evaluate customer needs and develop new features for software enhancements.
• Contributed to the development and upkeep of a prioritized product backlog aligned with business objectives, ensuring strategic focus and clarity.
• Coordinated with cross-functional teams to define the strategic vision for products, including the development of comprehensive product roadmaps. Page 2 of 4
Senior Scrum Master (FTE)
• Conducted all Agile/Scrum processes, including sprint planning, daily scrums, sprint reviews, and sprint retrospectives, ensuring the smooth execution of projects.
• Provided coaching and guidance to team members and stakeholders on Agile processes, fostering a culture of continuous improvement and collaboration.
• Implemented Agile process improvements that resulted in a 15% reduction in lead time for delivering new features, enhancing overall project efficiency and delivery speed.
• Collaborated closely with development teams to identify and remove impediments, ensuring timely delivery of project milestones and a 20% reduction in sprint delays.
• Proactively removed organizational impediments and cleared roadblocks to enable teams to reach their goals, promoting a positive and productive work environment.
Change Healthcare, Alpharetta, GA Mar 2019 to Jan 2021 Senior Business Analyst (Contractor)
• Performed Product Owner tasks in the absence of resources, to include user story creation and backlog management
• Served as the business analyst for integration of proprietary systems with Salesforce and seamless functionality
• Developed detailed process flows to document proposed system functionalities, providing stakeholders with a clear understanding of the process and facilitating well-informed decision-making.
• Prepared comprehensive test plans, scenarios, scripts, and cases to validate system functionality, ensuring the reliability and accuracy of software solutions.
• Conducted thorough system validations once code was migrated into production, verifying the integrity and functionality of systems in a production environment.
• Documented requirements/user stories using JIRA
Manhattan Associates, Atlanta, GA Feb 2018 to Mar 2019 Senior Business Analyst (Contractor)
• Led the upgrade of a company-wide scheduling system, overseeing all aspects of the project from inception to implementation.
• Conducted comprehensive analysis of user requirements, procedures, and processes to identify optimization opportunities and develop effective strategies.
• Defined requirements for API interfaces to facilitate seamless integration using MuleSoft, enabling efficient communication and data exchange between systems.
Page 3 of 4
Ciox Health, Alpharetta, GA Jul 2014 to Feb 2018
Senior Product Owner (Contractor to FTE)
• Collaborated with a team to develop an in-house system interfacing with the Postal Code System, ensuring accurate and efficient data processing.
• Applied Agile methodologies to streamline development processes, leading to an 18% reduction in time-to-production for new features and enhancements.
• Utilized JIRA for efficient backlog management and conducted backlog cleanup, optimizing team productivity and project tracking.
• Delivered high-quality user stories and maintained a robust backlog to guide developers effectively, ensuring clarity and alignment with project goals.
• Conducted quality assurance (QA) for completed user stories to ensure adherence to requirements and standards, delivering high-quality software solutions.
• Orchestrated backlog refinement sessions with development teams to enhance project clarity and efficiency, facilitating collaboration and alignment across teams.
Genuine Parts Company Jan 2014 to Jun 2014
Business Analyst (Contractor)
• Acted as a bridge between business stakeholders and IT development, application, and reporting teams, overseeing the entire project lifecycle to ensure successful solution implementation aligned with business objectives.
• Conducted comprehensive Business Requirements Gathering sessions using questionnaires, engaging stakeholders, end-users, subject matter experts
(SMEs), and developers to elicit and document detailed project requirements.
• Organized and meticulously documented business requirements to guide the project team in developing and implementing solutions that effectively address customer needs and minimize defects pre-implementation.
• Scheduled, coordinated, and facilitated requirements gathering sessions with business stakeholders, ensuring thorough identification and alignment of requirements to project objectives.
AXIS US Specialty Services, Alpharetta, GA
Business Analyst (FTE)
• Implemented global Software as a Service solution (SaaS), managing all aspects of the Software Development Life Cycle (SDLC) from gathering and documenting requirements through end-user training, ensuring successful solution deployment.
• Led successful implementations of multiple software applications including Guidewire, catering to both local and global user bases, and ensuring alignment with company needs and objectives.
• Documented business requirements and collaborated with external consultants to align solutions with company needs, ensuring effective communication and stakeholder engagement throughout the project lifecycle. Page 4 of 4
• Conducted quality assurance activities, administered user acceptance testing, and provided comprehensive end-user training, ensuring user adoption and satisfaction with the implemented solutions.
• Assumed project management responsibilities for select implementations, ensuring smooth execution and timely delivery, while managing risks and dependencies effectively.
EDUCATION
• Bachelor of Arts Degree: Major in Accounting, Minor in Finance Morehouse College, Atlanta, GA
CERTIFICATIONS
• Certified Product Owner • Certified Business
Analyst
• Certified Public
Accountant
APPLICATIONS
• Microsoft Office
• Jira
• Confluence
• Guidewire
• Azure DevOps
• ServiceNow
• Concur
• Power BI
• ERP Systems
• Availity
• Salesforce
INDUSTRIES
• Healthcare
• Property & Casualty Insurance
• Financial Services
• Entertainment & Media
REFERENCES (Available upon request)
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