Fostoria, OH ***** 419-***-**** *************@*****.*** WWW: https://bold.pro/my/sandrasherman230209221735/602
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SANDRA HARTZELL
PROFESSIONAL SUMMARY
To obtain a position in Psychology, with the aspiration of being a future Mental Health & Clinical Counseling Counselor. I aim to get an appointment within an exciting company to utilize my acquired skills as a manager, optician, optometric technician, and great team player. Collaborative leader dedicated to partnering with coworkers to promote an engaged, empowering work culture. Known strengths in building and maintaining relationships with diverse stakeholders in dynamic, fast-paced settings. Experienced Office Management and Administration Professional experienced in optimizing productivity, efficiency, and service quality across various environments. Highly dependable, ethical, and reliable support specialist and leader who blends advanced organizational, technical, and business acumen. Works effectively with cross-functional teams to ensure operational and service excellence. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency.
SKILLS
Exceptional People Skills
Critical Thinking Skills
Leadership Skills
Accounts Payable and Receivable
Coaching and Training
Training and Development
Report and Document Preparation
Employee Timesheet Processing
Workload Prioritization
Billing and Invoicing
Office Administration
Human Resources
Microsoft Office
Creative Thinking
WORK HISTORY
BUSINESS OFFICE MANAGER 08/2013 to 03/2021
Buckeye Trailers Inc, Republic, Ohio
Responsible for Accounts Receivable and Accounts Payable, along with Profit and Loss and Balance Sheet Reconciliation
Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions
Managed senior-level personnel working in marketing and sales capacities
Updated reports, managed accounts, and generated reports for the company database
Prepared and submitted monthly, quarterly, and annual financial statements to inform decision-makers
Recruited, interviewed, and hired employees and implemented a mentoring program to promote positive feedback and engagement
Set aggressive targets for employees to drive company success and strengthen motivation
Coordinated with vendors and suppliers to facilitate timely payments
Communicated corporate objectives to various divisions to meet deadlines and adhere to company budgets
Evaluated employee performance and conveyed constructive feedback to improve skills
Resolved financial discrepancies and customer billing issues with timely attention
Maintained a professional demeanor by staying calm when addressing unhappy or angry customers
LICENSED OPTICIAN/OPHTHALMIC TECHNICIAN 08/2005 to 01/2008
TIFFIN EYE CENTER, Tiffin, Ohio
Administered a scan biometry test before patient cataract surgeries to measure the size and shape of the affected eye.
serviced, repaired, and maintained ophthalmic equipment to keep instruments and tools in good condition.
Performed visual field testing to measure patients' peripheral vision to determine visual field loss.
Triaged phone calls from patients and outside contacts and handled them in order of importance.
Operated ophthalmic equipment for eye examinations and prepared patients for tests and surgeries.
EDUCATION
CAPELLA UNIVERSITY, Minneapolis, MN
BACHELOR OF SCIENCE, PSYCHOLOGY, 12/2019
Honoree of Chi Sigma Iota (CSI)
Dean's List December 2019
Honor Roll December 2019
ACCOMPLISHMENTS
Student Affiliate American Psychological Association (APA)Convention (2019)
Achieved a GPA of 3.40, along with the extreme ability to endure through life-changing events that many students would have left college; however, I excelled and shinned
I completed a successful Case Study, analyzing data using statistical analysis for Ophthalmologist Dr. Wade Young, M.D.
I obtained Ohio Licensed Optician licensure after completing a 3-year Apprenticeship (1986-1989)
Membership in the Ohio Opticians Association (1989-2006)
Capella University Deans List 4.0 (2019)
AFFILIATIONS
Member of American Psychological Association (APA) (2019-Present)
Member of the American Counseling Association (ACA) (2020-Present)
Chi Sigma Iota (CSI) National Honor Society Membership (2019-Present)
Member of VFW Post 2858 Auxiliary (2022-Present).