Business Development Customer Service

Victoria Vitetzakis

**** ********** *****, ********, *** York 11590 H: 516-***-**** C: 516-***-**** ******@****.***

Summary

Banking Professional

Business savvy, influential and client-forced banking and finance professional with 20+ years of success in relationship management. Positive, innovative leader open to fresh ideas and championing transparent communications. Acknowledged throughout career for talent in cultivating strategic relationships while steering positive bottom line results.

Core Competence

Branch Management Client Experience Business Development Banking Relations Team Leader Employee Development Training & Coaching Operations Adherence Banking Technology Compliance Financial Reporting

Experience

New York Community Bank/Flagstar

10/12/2023 to present – Senior Relationship Manager

Drive a focused growth and business development effort by creating and maintaining a clear understanding of the client’s prospect’s and business.

Provide and educate the client on the bank’s capabilities and knowledge in key product areas (cash management, payments)

Assist with the development of relationships including sales efforts and support business developers in acquiring new business endeavors.

Provide ongoing relationship servicing with current clients to maintain goodwill and gain additional business; Handle sensitive client relationships and larger client needs.

Analyze problems, answer inquires for a client, researche and respond accordingly. May coordinate with other departments as needed.

Coordinate and assist back office personnel in resolving credit problems, delinquent payment issues, and other related affairs.

Review various reports including check fraud, significant activity, significant change, large deposit, detailed transaction report and month-end reports.

New York Community Bank

8/16/2021 to 8/2022 - Assistant Branch Manager

Drive market growth of primary client relationships and achieve growth targets in financial performance. Actively seek and deliver the right client introductions to the right team member(s) to achieve growth targets and execute successful sales initiative.

Assisted the branch manager in running the branch

Provide support and coaching to Financial Service Associates to effectively identify referral opportunities and perform sales and referral activities.

Provide excellent customer service.

Demonstrate effective leadership and guidance to staff.

Lead the branch to achieve established sales goals by generating referrals, business, new accounts and management of current client accounts.

Prepare reports as required.

The First National Bank of Long Island

11/2019 - 8/2021 - AA/CSR – Client Relationship Manager

Providing support and assisting the needs for the largest clients of the bank

Provide excellent customer service

Understanding of the banks product and services to provide appropriate solutions for clients’ needs

Make outside calls to establish, expand and maintain business relationships

Maintain security controls and compliance with regulatory requirements including but limited to BSA, Reg CC, DD E.

Perform other duties and work on special projects as may be assigned by management

Cross County Savings Bank

02/2018 to 11/2019 - Branch Manager

Ensure the overall appearance of the branch as appropriate and ensure proper staff appearance, customer courtesy and professionalism

Manage the administration and efficient daily operations of a full-service branch including operations, product sales, customer service, and security in accordance with the bank’s objective

Represent the bank in the community in a manner which maintains and expands customer relationships with individuals, business, civic organizations, service clubs, etc.

Lead the branch to achieve established sales goals by generating referrals, business, new accounts and management of current client accounts.

Provide training, coaching, development and motivation for branch staff and maintain overall team spirit and morale,

Prepare reports as required.

Dime Community Bank

09/2014 to 02/2018 - Assistant Branch Manager/ Manager on Duty

Manage the administration and efficient daily operations of a full-service branch including operations, product sales, customer service, and security in accordance with the bank’s objective.

Provide support and coaching to Tellers and Relationship Bankers to effectively identify referral opportunities and perform sales and referral activities.

Lead the branch to achieve established sales goals by generating referrals, business, new accounts and management of current client accounts.

Provide excellent customer service.

Demonstrate effective leadership and guidance to staff.

Prepare reports as required.

01/2014 to 09/2014 Licensed Relationship Banker

Work with branch management and staff to develop and execute ideas to drive traffic into the branch and provide excellent customer service.

Provide branch service to support and generate sales.

Conduct profiling with prospects to understand and identify needs and offer solutions.

Have a clear understanding of all products and services

Education

1994 Briarcliff College; Lynbrook, NY

A.A. Business Administration – 1994

Notary Public

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